เบิร์นแฮม บีเชส โรงแรม & สปา

The stay was wonderful, just needed to relax. Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.

Beautifully decorated high end hotel with spa. However it felt little like unloved child of rich parents - expensive finish and exquisite design were shadowed by inconsistencies with service or issues cleanliness. We stayed 2 nights with my husband and had dinner at the hotel - whilst menu was great and food delicious, they forgot about a side until it was time to clear the bill. Room was nicely done with fluffy duvet and extra pillows. Attention to detail to the outer appearance didn’t follow through with attentive service. Spa area is quite small, jacuzzi was cold and jets not working, pool smelly with plenty of limescale marks throughout the area, on the walls and floor. All 3 female showers at spa had something broken - from the drain to shower head and shampoo dispenser. Also we booked massage at the hotel, and communication to the masseuse from reception was bad - we booked (and paid) 45min massage for both of us, and got one 30min and another 55min. The window in the massage room was broken and despite the efforts with extra blankets and heater, I got sick afterwards. Some of the team members were amazing and very helpful and others had no clue what they were doing. Overall service was subpar for the hotel level and cost

Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas. Need someone to walk the carpark and issue fines to non blue badge holders.

My car has been vandalised and was an attempted break in, this will cost me hundreds. The hotel staffs intial reaction.....we are not liable for any damage in our carpark. This hotel is not safe and is aware of issues.

Pool not in use which was the reason for booking and Dinner service was very poor, over 1 hour wait for a pre booked time!

Overall the hotel was lovely. The staff were friendly and helpful. The room was cosy and comfortable. If I had to say anything negative the spa looked a little tired and could use a re vamp. However this would not stop us from returning for another stay We were here for a wedding nearby so it was nice and convenient for that.It would be good next time to have more time to enjoy the hotel and its surroundings

Overall a great stay however the spa area did not have a water supply which was a problem. Otherwise the food and staff were great.

Stay was ok a surprise bday treat and only got told on day pool was out of service! Friendlly service but not enough staff on our arrival

Very decent 4 star property

We very much enjoyed our stay.

Just returned from a 2-night stay for a wedding. Sadly we didn’t have much time to explore the hotel & grounds, but everywhere we saw was lovely and staff were very friendly. Only negative was the HEAT. Our room was unbearably hot, even with a fan which was placed in there on request. The whole upper hotel was sweltering, far hotter than it was outside or downstairs. Made sleep very difficult.

Was expecting more

Room was good restaurant a little pricy & had an ant problem. Overall OK but too far from my work to use regularly

We wouldn't go back! The property needs some upgrade and check in checkout was just not very good. Felt like the staff were a bit rude at times. No aircon and fans were on timer.

Excellent hotel food was amazing

We booked two rooms, one room was fine just a little dated but as expected. The other room had a leaking AC unit which had flooded the floor and been going on so long it had caused mould in the carpet, the rubbish in the bin hadn’t been emptied which included papers with previous guests name and email address on and there was toilet paper just flung out the window. When mentioning this to reception we were refunded the £5 spa fee (mentioned below). Outside the rooms we were surprised by a £5 fee to use the spa, which would have been ok but the pool was freezing (and I’ve swam in the Irish Sea!) and the towel provided was so threadbare it had multiple holes in. The gym was tiny, and I can’t believe the nerve of charging £65 a month for a membership to basically use a peloton and freezing pool. The redeeming part was the staff at breakfast and who served afternoon tea. They were friendly and attentive and the food was ok.

Good hotel, good service, good food and good value for money.

Recent successful refurbishment while retaining warm welcoming environment. Handily placed but spacious outdoor area and good parking. Very efficient air conditioning only requiring guests to use it fairly i e as if they were paying for it in their own home.

Overall alright, however the spa was very basic

The hotel is situated in a lovely location. The room was clean and tidy and the hotel was very presentable. The staff were helpful and friendly particularly a staff member called Ian who is an assist to their team.