DoubleTree by Hilton St Annes Manor

We are vegetarian so the breakfast menu was ok but not that vast for us. There were still great options. The staff were friendly and helpful. I think the rooms were clean but needed a bit of an upgrade in terms of things looking a bit old. Overall we had a great stay.

Clean room, good breakfast available with separate gluten free options.

The hot breakfast seemed to be dry due to being stood and the cooked mushrooms were heavily seasoned in pepper, (I have a reaction with pepper), the evening waiter was absolutely fantastic.

Great stay fab gym and pool one of the reasons we booked this hotel.

Pool area and facilities could have been cleaner,

La colazione è essenziale, poca scelta per una struttura del genere al prezzo pagato

The hotel let itself by not having a high chair for our 6 month old baby at breakfast. Breakfast was quite quiet yet they didn’t have more than 2x high chairs in the whole hotel. It meant we had to hold our baby while trying to eat breakfast. Shame, as we were looking forward to a nice breakfast where we could relax.

Very friendly and helpful staff, great breakfast, would definitely come back

Checkin was straight forward, we had a nice warm welcome from the staff. The reception area was nice and warm, and very well presented. Our room was a family room with a small balcony overlooking the woods. The room was warm, with some supplementary heating if needed. Nicely decorated, with 2 queen doubles, the bed linen was super soft and cosy. We slept very well. The bathroom was clean and had all the things you would expect to find in a bathroom. The dining area was very impressive, you choose to sit in the bar area, conservatory, or the dining room. Very nicely presented , the waiting on staff were very helpful. The evening menu was good and the food was cooked and presented nicely. There was also a children's menu. Breakfast was plentiful with a good selection of choice. Would have been a 5 star review except for the coffee stains on the wall in the bedroom,and dirty marks on the curtains. ( Attention to detail) Great stay would recommend for anyone visiting Legoland.

A warm welcome on arrival really helped.

The hotel room was comfortable and the staff in the hotel were polite. The breakfast buffet was great with a range of food and drinks. I booked the hotel because in the photos, the pool looked really nice and that was the reason I chose the hotel. We went to the pool once. It didn’t feel ‘heated’ as advertised and it was cloudy (perhaps with chemicals). The pool area is also quite tired and in need of some updating. The next time I wanted to use the pool, it was unavailable, despite being advertised as open that particular day and time. I am disappointed.

The staff are friendly and make our stay comfortable. I love going to the hotel.

A

Yes

To be honest, it was the worst Hilton we have ever stayed at. We were greeted by a lovely gentleman on our late check-in Our room was extremely cold, two portable heaters were in the room. Which helped. The sink in the bathroom kept blocking up and my husband kept trying to unblock it. The tv in the room would not turn off, so husband pulled the unit out to switch it off at the wall. The room where we had breakfast was the best room, clean and the breakfast was lovely too. We went to the Spa after breakfast, we had to wait a while before we seen anyone. There was some dance competition on so we put it down to that staff were busy. Which is understandable. The problem we felt was the lack of cleanliness of the spa swimming pool area. It certainly needs a very good clean! Hairs in the shower, looks like the floors have not been cleaned for sometime. From the changing room to the pool area was shocking. When I was leaving a cleaner did come in and do the toilets. Unfortunately we would not return to this hotel if we were in the area ever again. Which is a shame as we have always loved staying at Hilton hotels But not this one 😢

Stayed here for a wedding, the hotel is lovely; great facilities, comfortable rooms and spotlessly clean.

The room was not throighly cleaned as we saw a

Overall a nice stay in the hotel. The staff were friendly and the room clean and spacious. The temperature in the bar area was on the cold side and the staff could have cleared the used plates at breakfast away quicker. We had to eat breakfast surrounded by dirty crockery. Otherwise breakfast was plentiful and tasty.

Lovely rooms. Friendly staff. Pool was working again. Would definitely stay again!

It started well, friendly at check in which was the operations manager, then had a swim in the pool which was very cold and the changing rooms were dirty. We booked a family room which was a good size and with a lovely view of the grounds so our first night of the 2 night stay was good. The morning of the 2nd day we had no hot water so we had cold showers and alerted the reception on our way out for the day. When we returned from a full day out at 7pm there was a note to say we had to change rooms, no thought to call us and warn us of this, when I asked reception how far the new room would be as we had a lot of things to move as a family with a 3 year old staying for New Year…..to be told we were being moved to 2 rooms with connecting doors, which was not acceptable and our 3 year old was distressed. We were then told they would give us a bedroom with a sofa bed instead of our family room with 2 proper beds which we had to accept as they refused to let us stay in our room even though we would have taken this with no hot water over the hassle of switching rooms. The room was inferior to what we had booked and paid for, smaller, dated bathroom and the sofa bed instead of a 2nd bedroom. No offer of help to move our luggage etc which I find so rude, and no offer of any compensation, not even a complimentary drink or something for the inconvenience. The attitude on reception during this was memorable and not in a good way!! Keep your expectation low if you stay here.