Hampton by Hilton Birmingham Broad Street

Arrived by car in afternoon. Sat nav was a little out (same road, different parking entrance) so better signage would be good. Car parking itself was a little tight but a fair price for an area more secure than an open car park. Arrived at reception and welcomed, staff member spent time to deal with our many queries relating to the area, restaurants, theatres etc. Clear directions to the room. Room clean and comfortable, well maintained throughout our 3 day stay; no need to ask for additional toilet roll*! Shower good. Biggest TV we have had in an English hotel. Hotel very well sited, good bus and tram links to the city but an easy walk to many of the sights, including the canal network, theatre and Black Sabbath bridge! Buffet breakfast very good but fried eggs would be nice (no indication if these could be ordered). Two waffle machines - could do with another at weekends when children staying are moths to a lamp when it comes to waffles! Did not try the bar - a good number of canal-side and just off-canal pubs serve decent real ale. Drop off of keys easy. Draw backs? Well the stream of text messages asking how each part of the day could be scaled back; the lift operation could do with updating and finally; why such cheap toilet paper? You need 5 or more sheets to avoid an episode with the paper splitting (if you get what I mean). Better ply paper would be more cost efficient - Honest! Would definitely stay again.

Modern room, clean and well up to standard for a typical hotel room. Iron and hairdryer, plus safe in the room. The entrance is a bit anonymous, as we happened to be looking at a property on the other side of the road and walked straight past it, but once we realised where it was, clearly no issue. All the staff we dealt with were very helpful. Took their advice and got down for breakfast at 8, and straight to a table - did notice queuing later on. Buffet style breakfast and reasonable choice. I would stay there again - convenenient to access - tram stop about one minute away and there was some car parking. Five minutes walk from the Utilitaria Arena where we were going to see a Show. Lots of venues with very loud music playing in the street as we walked back (11pm on a Saturday night) but back in our room couldn't hear noise. All in all a pleasant stay even though just the one night.

Very welcoming atmosphere by friendly staffs! Great value for the price, especially a great selection of breakfast is complimentary.