머큐어 블랙번 던켄할프 호텔 & 스파

Lovely staff, lovely room and great facilities. Booked again for a cream tea afternoon with my two daughters and my granddaughter 😍

Friendly staff Room was not clean Found cannabis bud on floor Flush made room smell of poo Pool was chilly Jacuzzi was cold Sauna was cold Steam room was sweaty Food was cold Food tasted not good

The staff were lovely. The hotel was terrible. The room was very dated & noisy!! The room was so loud. It sounding like drilling going on for the most of the night. I have a video which highlights the level of noise from the bedroom

Room neglected. Front door did not close properly so I had to use the keychain for safety. Dont order room service; took over 1.5hrs to recieve only a portion of chips and calamari, which was vile. I sent straight back.

Was lucky to have a room upgrade. Julia on reception was lovely, helped me carry my bags to the room, which was enormous. Nice selection of tea/coffee and biscuits. Would definitely stay again.

Same problem as they’ve had for many many years unfortunately. Lack of investment from the parenting company. Vomit stains on the carpet, no heating in single glazed bedrooms. Elevator is out of order. Guests knocking on doors at 1 AM waking people up because they think it’s funny. Not a good experience all the way around. I have a lot of sentimental attachment to the Dunk but I think this may be the last time I ever stay there unfortunately.

Excellent staff, excellent food and brilliant facilities and room!

Old property but very impressive building very comfortable room.

Lovely staff, really helpful

We complained our room was unclean and were upgraded to a nice room without issue

The room was not worth what I had paid for it looked really nice but the bed sheets were dirty and had a radiator in the room that didn’t work at all they said they couldn’t do anything and then me and my partner went to spa and the water wasn’t wasnt warm at all it was freezing cold and idk what I’ve just paid for so I left around 11 pm if a refund is possible please help

Staff very courteous. All rooms clean and warm. Excellent evening meals. So-so breakfast. Need for overhead shaver lighting in bathroom. Unable to clearly see to shave. Special thanks to maintenance for speedy repair of plumbing fittings under bathroom sink. Disappointment on one day wait for replacement hairdryer. Communication problems between reception and housekeeping?

all round nice place to stay

Room was clean and warm, staff were very friendly.

Room was very clean and comfortable, good price

Reception staff were excellent, they dealt with 2 issues we had very professionally.

Room was very nice and plenty of room to move around. Nice looking grounds around the area. Good service on the whole!

No hot water

I was given a nice room at the back of the hotel , but the radiators did not work, it was freezing. There was a small mobile radiator, that did nothing to heat the room. Also there was no telephone either. As I was staying 4 nights ,they did upgrade to a better and warm room.

Was given wrong type of room on arrival, free upgrade was satisfactory, staff were very helpful