โรงแรม Mercure Blackburn Dunkenhalgh & Spa

Very impressed with the hotel. Staff were great as was the breakfast. Had a 2nd floor double room in the courtyard, which was spacious and very quiet which I liked. It was a little cool in the room but had a sufficient wall heater to help with that. Very nice modern bathroom and shower. Very grand building and the spa & pool which looked amazing and very inviting but didn’t have time to use. Family friendly and busy whilst I was there. Would recommend a stay here to my friends

Facilities were amazing x the staff were so helpful when needing direction and the amenities on hand were excellent x but the food especially the breakfast was fantastic value for money x the surrounding landscape is tranquil x

Spa lovley, well equipped Gym, enjoyed our stay.

This seemed like a nice hotel with a lot of room choices. It was a bit of a maze. The staff were very good and helpful. Some of the food was way over priced. I ordered the butterfly chicken breast, which was £19.95 and all that turned up was a chicken breast, a small portion of warm fries, 1/2 a tomato and 1/2 a charred onion. A bigger bowl of chips on the menu was £5.95, making the chicken, tomato and onion £15! The staff were very good however and understood. They sorted me out a replacement meal. They admitted that they often felt embarrased when they deliver food to customers as they know it's not very good value for money. I blame the hotel chain for setting the prices and I know there isn't much the staff can do about it. As I say, they were very good with handling and resolving my complaint.

I booked a two night stay to complete some work - I needed good WiFi and quiet. I got it. The room could've been cleaned better, particularly the bathroom where there were hairs. The bathroom needed maintenance: water leaked under the shower screen in the walk-in shower, the handles on the bath were wobbly and enamel was missing, there was no cold water (it was like warm, which meant having a drink of cold water wasn't possible in the room).

Lovely staff, lovely room and great facilities. Booked again for a cream tea afternoon with my two daughters and my granddaughter 😍

Friendly staff Room was not clean Found cannabis bud on floor Flush made room smell of poo Pool was chilly Jacuzzi was cold Sauna was cold Steam room was sweaty Food was cold Food tasted not good

The staff were lovely. The hotel was terrible. The room was very dated & noisy!! The room was so loud. It sounding like drilling going on for the most of the night. I have a video which highlights the level of noise from the bedroom

Room neglected. Front door did not close properly so I had to use the keychain for safety. Dont order room service; took over 1.5hrs to recieve only a portion of chips and calamari, which was vile. I sent straight back.

Was lucky to have a room upgrade. Julia on reception was lovely, helped me carry my bags to the room, which was enormous. Nice selection of tea/coffee and biscuits. Would definitely stay again.

Same problem as they’ve had for many many years unfortunately. Lack of investment from the parenting company. Vomit stains on the carpet, no heating in single glazed bedrooms. Elevator is out of order. Guests knocking on doors at 1 AM waking people up because they think it’s funny. Not a good experience all the way around. I have a lot of sentimental attachment to the Dunk but I think this may be the last time I ever stay there unfortunately.

Excellent staff, excellent food and brilliant facilities and room!

Old property but very impressive building very comfortable room.

Lovely staff, really helpful

We complained our room was unclean and were upgraded to a nice room without issue

The room was not worth what I had paid for it looked really nice but the bed sheets were dirty and had a radiator in the room that didn’t work at all they said they couldn’t do anything and then me and my partner went to spa and the water wasn’t wasnt warm at all it was freezing cold and idk what I’ve just paid for so I left around 11 pm if a refund is possible please help

Staff very courteous. All rooms clean and warm. Excellent evening meals. So-so breakfast. Need for overhead shaver lighting in bathroom. Unable to clearly see to shave. Special thanks to maintenance for speedy repair of plumbing fittings under bathroom sink. Disappointment on one day wait for replacement hairdryer. Communication problems between reception and housekeeping?

all round nice place to stay

Room was clean and warm, staff were very friendly.

Room was very clean and comfortable, good price