디 임페리얼 토키

A grand hotel with lovely views however whilst the public areas are rather splendid, some areas do look a little tired and in need of updating. This didn't detract from our stay though. Plentiful and varied breakfast and a great location

Very tired hotel in need of a lot of updating. Breakfast also tired and dry, wouldn’t recommend

Well situated hotel.very clean.highly reccomended

Clean room

The staff were freindly and helpful. The room was a little tired and in need of updating. The main social rooms of the hotel have characterful decor and are well kept.

This was our 2nd time staying at the hotel as we really enjoyed the last visit. The room this time was 150, very small, very dated the balcony door was closed for safety reasons. Towel heaters in the bathroom didn’t work so was cold in there. This compared to the spacious room we had last time was like chalk and cheese. Probably won’t return again as when you add on parking and breakfast there are much better rated hotels available.

Room was great

Excellent staff, room was good enough, bed very soft and could do with an uplift, some bits looked dirty because they were old and dated, rips in furnishings, limescale all over towel rail. Coloured bath mat. We didnt use spa facilities or pool but went looking for it and it was a nightmare to find within the hotel, bit if a rabbit hole with neverending corridors.

Lovely hotel. Amazing view from our room. Stay here often - always a good experience.

Fabulous staff, who exceeded expectations in every area from checking-in at Reception, through to restaurant experience.

Wonderful staff. Our deluxe sea view rooms on 4th floor had beautiful views. We requested rooms where pets were not allowed due to my uni student teenage daughter's allergies. She arrived with red, itchy face and her face improved significantly during our 4 day stay, so they clearly obliged. Furthermore we were put in interconnected rooms and this really made our stay - connected via corridor. All staff were very friendly from the young chap on reception to the breakfast and spa staff. The pool water was amazingly warm, which meant we were happy to enjoy it everyday as well as the jacuzzi. We loved the breakfast and views - lovely atmosphere. Yes the hotel rooms could do with refurbishment, but we knew that prior to arrival and it did not bother us, as everything in the room worked well and room was well stocked with water (still and sparkling), tea, coffee and nice toiletries. Toiletries bottles were large and good quality, which I appreciated as after using the pool many times I needed cream to hydrate. Normally in hotels I only use my own toiletries. Rooms were very spacious and comfy. Lovely warm room temperature - one could hardly believe how cold it was outside. The only thing was little low water pressure in the shower, but we sometimes experience that in our own house. Hotel is very quick walk from town the centre and very convenient to eat out/shop. The lobby entrance is lovely. Big thanks for unexpectedly wonderful stay.

The whole hotel was spotless and well maintained, staff very helpful, ample parking

Room was great lovely views of the sea. Staff were very polite and helpful. Breakfast was good, plenty of choice

Everything was excellent!

Sadly, we left feeing a little disappointed. The communal areas (entrance floor) are all as per photos - beautiful and immaculately kept. The rooms are tired. Very tired and dated, generally cleanliness ok however I wouldn’t class The Imperial as the same as 90pc of the four star hotels I’ve visited. The “spa” has a reasonable pool ok hot tub and good saunas with nice staff but again the photos are overtly generous. We visited in February the occupancy was particularly low and some consideration for the parking rate and free room upgrades would go some way to improving the customer experience for such a dated property. We try and preference independents over the chain hotels in the UK but if we were to visit the area again I would be booking one and earning loyalty points in preference.

Room lovely spa could do with a little update

Room was clean and spotless. Staff were super friendly

Good

Old and dated. But Clean. Staff are friendly.

All of the above