Secret Cliff Resort & Restaurant

Wifi 가 객실에서 매우 느리거나 안됨. 시설이 낡아 비슷한 가격대의 호텔과 차이가 있음. 그나마 레스토랑에서의 경치와 서비스의 수준은 객실의 낡은 시설에 대한 불만을 어느정도 완화시키는데 도움이 되었음.

호텔이 너무 외진 곳에 있어서 이동이 불편했다.

위치가 조금 아쉽긴 하지만 조용히 쉬기 좋은곳입니다. 독채에서 머물 수 있어 좋았고 조식과 저녁에 레스토랑도 이용해볼만합니다. 시설도 깔끔하고 편안했고 서비스도 좋았습니다.

위치가 빠통과 까론 중간이어서 이동하는데 택시비가 많이 들긴헀지만 좋았습니다. 리조트 전직원들이 웃으면서 반겨주고 항상 친절했습니다. 와이파이가 객실내에서도 가능하긴했지만 굉장히 느려서 좀불편했습니다.

Great staying with very ressonable price.But Not easy access to Beach or other entertainment.

Everything was great except they didn’t have a spa hot tub. they had some construction on at the pool area. The breakfast was so so. The staff was great and the location and views were excellent.

The Hotel was beautiful, views stunning, staff very accommodating! The only issue is its not in walking distance to either Karon or Patong. This is only a minor, we hired a scooter. Food is a little pricey but other then that it was a lovely, clean, quiet hotel & would definitely recommend a stay there!

Secret Cliff Resort is a deceptive bait-and-switch. Booked via Hotels.com, lured by promises of Karon Beach proximity and ocean views. Reality: resort is across a busy four-lane highway, far from the beach, and with no ocean views from the rooms we were assigned. Photos on Hotels.com and their own website showcased amenities belonging to the newly opened Anona Sunset Boutique Hotel, not Secret Cliff. Our "Sunset Villa" was a basic, ant and termite-infested room, with a broken shower and a flooded bathroom. The advertised restaurants, gardens, and panoramic views were completely nonexistent. While there was one pool on the property, it was not the multiple pools or the "Secret Sunset Pool" advertised. Staff were consistently dismissive and unhelpful, refusing to address our concerns or provide manager contact information. Hotels.com provided absolutely zero support, despite our immediate complaints about the severe location discrepancy and the misleading photos. They hid behind a non-refundable policy and refused to hold Secret Cliff Resort accountable for their fraudulent advertising. We were forced to cut our vacation short and leave early due to the unacceptable and unsanitary conditions, as well as the complete deception. This experience was a complete waste of time and money, and exposed the shocking inadequacy of Hotels.com. Avoid Secret Cliff Resort at all costs, and be extremely wary of booking through Hotels.com, as they clearly do not prioritize their customers.

The property description on Expedia is a total lie, 4 min walk to beach is more like a hour plus, if you don't get killed on the very busy 4 lane highway with no sidewalk, also restaurant is across this highway, you better be in good shape to walk to your room, everywhere is on a very steep incline, no staff are the least bit helpful, rooms are very run down, construction all over he place, just avoid this place at all cost.

No

Sehr gutes und hilfsbereites Personal

Moni asia oli "työn alla". Paikka on varmasti ollut hieno ja siisti aiemmin, mutta nyt aika nuhjuinen monilta osin. Korjaustöitä ja uudisrakentamista on aloitettu - ilmeisesti koronan jälkeen uudelleen alkanut liiketoiminta. Huoneet ihan ok. Siivous ja ulkotilojen ylläpito alle keskiverron paikalliseen tasoon ajatellen. Voi johtua myös rakennustöistä. Allas puhdas, mutta kulunut. Sekin ilmeisesti menossa korjaukseen.

Hotel situé à 2 kms sur voie très passante et bruyante. Ne pas traverser ! Nécessité d’avoir un moyen de locomotion pour aller à Karon ou Patong Beach. Etre en bonne forme physique pour acceder aux logements (terrain très abrupte). Des placards seraient les bienvenus dans la chambre et la SdB. Tres mauvaise réception TV. Couchage de très bonne qualité. Tres belle piscine avec beaux sunsets. Personnel tres agreable.

I didn’t think you could go wrong with accommodation in Thailand, but I was so wrong what a horrible place to stay and management was horrible to deal with, my concerns went through one ear and out through the other and they talked down to me, which is not on. The rooms are nothing like what they advertised, there is a bad sewerage smell coming out of the bathroom that stinks out the hole room, not to mention that it’s a construction site with power tool nosies all around, the worst part is my 3 year old daughter found a razor blade in our room and was walking around with it, which just freaked me out, management never remove the razor blade from our room once I showed them the photo and complain, they offered me another room which I went to have a look at it stunk like sewerage as well. The place is definitely not kid friendly being up on the hill to make it hard for the children to get around. We also opted for the breakfast how depressing!!! everything was cold bread was 3days old, hard as a rock. I was meant to stay 8 nights I couldn’t checkout out fast enough, I don’t even think we lasted 12 hours. My best advice is to keep away from secret cliff resort you will feel unwelcome if you have any issues they are deceitful, refusing to respond to any emails from me and the company that I booked with regarding a refund which they haven’t done and will not do

The staff not helpful didn't want to call a taxi down into karon dirty pillows with no covers building work is going on

Nice hotel option in area

Great location, great facilities... However, you often see up to 6 members of staff behind the reception desk, doing what? Try cleaning up the pool area, pick up leaves.. Poorly run, dirty pool area, and seems to be going to ruin. Dreadful wifi...

The first room was very dirty. The beds were stained and there were marks on the toilet seat. There were insects at the sink, and the lights in the bathroom were very dim. The trash cans smelled of smoke and were black. Then we received an upgrade. This room was in better condition, but it still had an unpleasant smell. The beds were stained again. The electrical outlets were very loose, making it impossible to fully charge devices.

It’s far from the beach and other restaurants.

amazing sea view、quiet 、friendly reception.