The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

－HSR holiday introduction－

－Exclusive gift for summer parent-child program－

1. Please take the itinerary confirmation form provided by the travel agency or the orderer's personal certificate to the designated exchange office to exchange for the ferry ticket. (When picking up the ticket, please take the initiative to inform us of the free ferry ticket for ordering the high-speed rail holiday package itinerary)

2. Ticket exchange location: Sun Moon Lake Waterway Transportation Joint Service Station (No. 163, Zhongshan Road, Yuchi Township, Nantou County (opposite to Sun Moon Lake Police Station))

3. Exchange time: AM09:00~PM5:00 daily

4. Expiry date: only for redemption on the day of departure of the order, and expired

5. Departure time of the boat: every 30-45 minutes on weekdays, every 20 minutes on holidays, and there will be additional boats if there are many people. (If there is any change, please refer to the on-site announcement)

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In addition, the precautions for this ticket redemption are provided as follows, please pay attention

l Precautions for coupon redemption:

Ø Each coupon is provided, and the system has bound gifts, please provide according to the quantity displayed in the additional purchase items in the order. (Except parent-child program)

Ø Passengers are requested to bring the itinerary confirmation form or the personal certificate of the order contact person provided by you to the designated place of the merchant for exchange. Please be sure to inform the high-speed rail holiday order number and departure date when exchanging, so that the merchant can check

Ø The exchange of ferry tickets and electric auxiliary vehicles is limited to the day of departure. If passengers need to use it on the day of check-out, please take the initiative to inform the store of the original departure date of the order and the high-speed rail holiday order number, so that the merchant can check

－ Hotel Information－

- Explanation of high-speed rail tickets -

- common problem-

[High-speed rail ticket issues]

Q: What trains are available?
A: You can choose any high-speed rail train (please provide 3 trains for the return journey in the remarks column of the order, so that the staff can help you buy tickets). However, Traveloka cannot reserve passenger trains and seats in advance. The actual booked trains are based on actual bookings. If the provided trains are full, you can choose another train or choose a full refund

Q: How can I get the high-speed rail ticket?
A: Multi-channel ticket collection
1. Pick up tickets from the "High Speed Rail T Express App" & "Convenience Store" on your mobile phone:
Enter "e-ticket" in the "Shipping Information"-"Detailed Address" field on the order page, the reservation code & ticket collection identification code will be provided on the order voucher for more e-ticket collection information & FAQs: https: https://tinyurl.com/2dnv2a7u
2. Physical paper tickets:
Enter the delivery address of the ticket in the "Shipping Information" - "Detailed Address" column on the order page, and the ticket will be mailed to the designated address after the ticket is issued 7 days before the departure date (only addresses in Taiwan are available for delivery, and overseas addresses cannot be delivered)
＊Due to the delivery time of the paper work, all orders departing within 7 days from the order date will be issued with "e-tickets", please forgive me!
ex. If you order on 5/1 for departure on 5/7, only "electronic ticket" will be provided; if you order on 5/1 for departure on 5/8, you can provide "electronic ticket" or "paper ticket"

Q: When can I receive the ticket?
A: High-speed rail reservations are only available for dates within 29 days of the boarding date. If your boarding date is not within 29 days, the reservation and delivery will be made after the opening day

Q: There are two of us, can we get on/off at different places?
A: The same order is limited to the same station, and it is not possible to get on/off at different stations

Q: Can I change the pick-up/drop-off location?
A: The high-speed rail holiday is a special ticket, and there are regulations on the origin and destination of the ticket. For example, if you choose to depart from Taipei Station and stay at a Kaohsiung Hotel, the outbound ticket is from Taipei to Zuoying, and the return ticket is from Zuoying to Taipei. There will be no refund for getting off the train halfway, and you need to make up the difference according to the official announcement of the high-speed rail fare

【Accommodation problem】

Q: The amount displayed on the Traveloka page is the round-trip high-speed rail ticket and the cost of one night's accommodation. If there is a need for an additional night's stay, how do I place an order and pay for it?
A: If you need to continue staying, please inform the customer service staff after confirming the return date of the itinerary, we will quote another price and add the option of continuing to live, allowing you to place an order online

Q: Does "Extended Return" have to be accompanied by the same hotel accommodation? I would like to book departure on Friday and return on Sunday (3 days 2 nights). Is it okay for us to book another hotel for the 2nd night?
A: Yes, only the accommodation for the first night of departure must be in the hotel that matches the content of the package. Unless the same hotel is required to stay, other accommodation can be arranged according to the passengers' preferences from the second night onwards

【other questions】

Q: Is there a receipt for reimbursement?
A: There is an electronic version of the travel agency’s collection and transfer receipt (according to your payment currency). Please log in to the Traveloka member to provide the company’s name, unified number, and e-mail in the “Message Management”. The collection and transfer receipt will be completed at the end of the trip 3 - 5 days after delivery to your email