Hampton by Hilton Antwerp Central Station

With medium to high expectation prior checking in Hilton chain hotel - Hampton, well, it is absurdly disappointing to be greeted by reception around 2-3pm (was unable to retrieve the said receptionist name due to the fact that he was rude and lazy to talk to us). As a hotel guests to be greeted and represented by rude reception fronting customer and representing Hampton by Hilton is pathetic - leaves much to be desired and we won’t recommend this hotel to anyone. Pls revisit your customer training program for hotel staff please. Definitely not coming back. Pay money and not getting equivalent respect.

Another 2 rooms booked for family and friends - Wow, we had an amazing time, thank you all so much! The surprise was fantastic and the staff kindly agreed to play along with the surprise. We want to come back ASAP!Nice rooms, restaurant, the hotel is just across the road from Antwerpen-Centraal train station. Again the staff, Rasheed and colleagues made our stay fantastic, thank you xxx

Wow, we had an amazing time, thank you all so much! The surprise was fantastic and the staff kindly agreed to play along with the surprise. We want to come back ASAP!Nice rooms, restaurant, the hotel is just across the road from Antwerpen-Centraal train station. Again the staff, Rasheed and colleagues made our stay fantastic, thank you xxx

Locatie hotel is fantastisch. Aan de overkant van Antwerpen centraal. Veel winkels en restaurants in de nabije omgeving. Kamers zijn schoon, goede bedden en vriendelijk behulpzaam personeel. Ontbijt is super!

Uitgebreid ontbijt. Mooie grote kamer. Top locatie.

The heating didn't work correctly and the service guy told me that he would come back in 1 hour to check it again, but he never came back.

Perfekt

Schone kamer, goede bedden en zeer vriendelijk en behulpzaam personeel.

Very friendly and helpful staff. Only fault really was that there needed to be more pillows in room. We asked for extra and 2/3 came.

Mooie en propere kamer Vriendelijkeen correcte bediening door personeel

Vers ontbijt. Albert Heijn naast het hotel. Winkels 10min lopen. Treinstation 1min lopen.

Quarto amplo,localizado em frente à estação de trem, bom mercado localizado ao lado do hotel. Opções de bares e restaurantes bem próximos.

Fijn hotel om te verblijven, niks op aan te merken

Het is een ideale uitvalsbasis om Antwerpen te bezoeken. Dichtbij station, stad. Ook interressant om van hieruit een optreden mee te pikken in Lotto Arena of AFAS Dome, Metro bij beide heel dichtbij.

Staff was super friendly and helpful. Breakfast was perfect!

double bed een beetje te klein

Mooie kamer, heel aardig personeel, prima ontbijt en top locatie

20 metri dalla stazione

Not a great hotel for families. Rooms very dated. Carpets in the rooms and nasty stains all over them, feels very dirty. Bed like a block of wood and pillows with filling all knotted and bunched in places. No sound proofing at all so can hear people in the hallways, and very busy train station right outside so very loud. Parking very far, so if coming with a car avoid this hotel at all costs, if not for the reasons above anyway. Arrived at 11pm with 2 very tired children, 2 and 4 years old. No parking at all outside, risked parking in the road for a few minutes while unloading the bags. Asked wife to go and check in so I could park the car. Parking is 15/20 minutes away including walk back to hotel. Asked my wife to check in and go to the room. Her purse and phone was in the car in the hurry. When I got to the hotel they were still at reception and was told receptionist wouldn’t give the key because the tourist tax had to be paid. I asked the receptionist why couldn’t you give my wife and kids the room key as I was coming back and it’s 11pm for a 2 and 4 year old who were very restless and making it difficult for wife to look after. Fee was only €5 and all she said is I can’t give it, there’s cameras all over watching me. It’s such a stupid excuse, and doesn’t care about customers at all and their struggles. Wife was struggling for 20 minutes with 2 children who were rolling around the floor while she just watched on. They could have been in bed, and all for €5.

Prima hotel, juiste prijs kwaliteit verhouding. Alleen de airco leek het niet te doen. Kamertemperatuur van 22,5 graden. Bij sommige gasten die wij spraken was het zelfs 24 graden. Dat is niet gezond om in te slapen. Hotel ligt aan de overkant van het centraal station en het centrum begint letterlijk om de hoek. Wij waren er voor een concert in de Elizabeth zaal en dat ligt op 2 minuten lopen.