When we went to check in, I suddenly realized that there were two locations in the city for Le Germain hotels and I’d booked at the other location. Front desk staff politely informed me of this, and then went to work looking into availability at their property. They got me a room and transferred the reservation. I appreciated it so much!
The stay and amenities were great, had an issue with the Air Conditioning the first night…..we were relocated to a room next door which had functional air conditioning.
Happy this issue could be solved, communication between hotel and myself was excellent while the work to repair initially.
It’s a beautiful, well-maintained hotel, but best of all, the staff - every person we interacted with was superb!