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Hotel Palacio Astoreca

Hotel
Mencari bilik untuk anda...
8.6
/10
Sangat Baik
46 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Ronald

10.0
/ 10
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Lihat terjemahan

Andres

10.0
/ 10
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Lihat terjemahan

Verified traveler

10.0
/ 10
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Lihat terjemahan
Di Kawasan
Lihat Peta
Calle Montealegre 149, Cerro Alegre, Valparaíso, Región de Valparaíso, Chile, 2370637

Kemudahan Utama

Lihat Lebih
Meja Depan 24 jam
Parkir
WiFi
Lif
Hotel Palacio Astoreca terletak di kawasan / bandar Valparaíso. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Hotel Palacio Astoreca

Calle Montealegre 149, Cerro Alegre, Valparaíso, Región de Valparaíso, Chile, 2370637
Temui Lebih Banyak Tempat
Lobi Hotel Palacio Astoreca
Luar Bangunan 2 Hotel Palacio Astoreca

Ketahui Lebih Lanjut Mengenai Hotel Palacio Astoreca

General


Berdekatan dengan Muzium Seni Halus

Location


Penginapan di Hotel Palacio Astoreca menempatkan anda di tengah-tengah Valparaiso, berdekatan dengan Paseo Yugoslavo dan Lif El Peral. Hotel butik ini berada 0.2 km dari Muzium Seni Halus dan 0.5 km dari Mural Kami Bukan Hippies.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Paseo Yugoslavo - 0.1 km / 0.1 mi
Lif El Peral - 0.1 km / 0.1 mi
Muzium Seni Halus - 0.1 km / 0.1 mi
Wallstreet Porteno - 0.2 km / 0.2 mi
Casa Mirador de Lukas - 0.3 km / 0.2 mi
Mirador Paseo Gervasoni - 0.3 km / 0.2 mi
Menara Jam Turri - 0.4 km / 0.2 mi
Lif Concepcion - 0.4 km / 0.2 mi
Bangunan Tentera Laut - 0.4 km / 0.3 mi
Plaza Sotomayor - 0.5 km / 0.3 mi
Monumento de los Heroes de Iquique - 0.5 km / 0.3 mi
Paseo Atkinson - 0.5 km / 0.3 mi
Mural Kami Bukan Hippies - 0.5 km / 0.3 mi
Museo del Mar Almirante Cochrane - 0.7 km / 0.4 mi
Dermaga Prat - 0.7 km / 0.4 mi

Lapangan terbang pilihan untuk Hotel Palacio Astoreca adalah Santiago (SCL-Arturo Merino Benitez) - 110.2 km / 68.5 bt

Renovations


Hartanah ditutup semasa Jun dan Mei. Kemudahan berikut ditutup pada Isnin, Selasa, Rabu, Khamis dan Ahad:

  • Restoran
  • Kolam renang tertutup
  • Tab panas
Kemudahan berikut ditutup pada Khamis, Jumaat dan Sabtu:
  • Restoran
  • Kolam renang tertutup
  • Tab panas

Facilities


Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma. Hotel zaman Victoria ini juga menampilkan perkhidmatan rencam, kedai hadiah atau gerai surat khabar dan perkhidmatan perkahwinan.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, daftar masuk ekspres dan perkhidmatan pencucian kering/dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.

Dining


Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Sarapan Eropah percuma disajikan pada setiap hari dari 7:30 hingga 10:30.

Rooms


Selesakan diri anda di salah satu daripada 23 bilik tamu yang dihias secara berasingan serta menampilkan bar mini dan Televisyen Plasma. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan tab mandi rendaman dalam dan hulu semburan mandi hujan. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.

Semua kemudahan dari Hotel Palacio Astoreca

Bar, Kafe dan Lounge Hotel Palacio Astoreca
Bar, Kafe dan Lounge
Kolam Renang Hotel Palacio Astoreca
Kolam Renang
Kemudahan Hiburan Hotel Palacio Astoreca
Kemudahan Hiburan
Dewan Majlis Hotel Palacio Astoreca
Dewan Majlis
Ruang Umum Hotel Palacio Astoreca
Ruang Umum

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Daftar masuk ekspres
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Kakitangan berbilang bahasa
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Umum

  • Pendiangan di lobi
  • Parkir
  • Teres

Kemudahan Umum

  • Kawasan bebas rokok
  • Peti keselamatan
  • Lif

Aktiviti

  • Taman
  • Perpustakaan

Makanan dan Minuman

  • Sarapan Eropah
  • Sarapan

Kemudahan Perniagaan

  • Bilik mesyuarat
  • Kemudahan perniagaan

Pengangkutan

  • Parkir terhad

Kemudahan Internet

  • WiFi percuma

Kemudahan Berhampiran

  • Kedai cenderamata

Polisi Penginapan & Maklumat Umum di Hotel Palacio Astoreca

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
, Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Meja Depan 24 jam, Parkir, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Hotel Palacio Astoreca
23
Bilangan tingkat di Hotel Palacio Astoreca
5
Fasilitas lain di Hotel Palacio Astoreca
Perkhidmatan dobi, Daftar masuk ekspres, Perkhidmatan perkahwinan, Penyimpanan bagasi, Penjaga pintu

Soalan lazim tentang Hotel Palacio Astoreca

Apa facilities yang tersedia di Hotel Palacio Astoreca?
Berikut facilities yang ada di Hotel Palacio Astoreca seperti Meja Depan 24 jam, Parkir, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Hotel Palacio Astoreca?
Masa check-in di Hotel Palacio Astoreca bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Hotel Palacio Astoreca menyediakan sarapan pagi?
Ya, Hotel Palacio Astoreca menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Hotel Palacio Astoreca?
Hotel Palacio Astoreca ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Hotel Palacio Astoreca?
Hotel Palacio Astoreca mempunyai 5 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Hotel Palacio Astoreca

Penilaian & Ulasan Keseluruhan Hotel Palacio Astoreca

Sumber lain (46)
8.6
Sangat Baik
Daripada 46 ulasan
Kebersihan

9.4

Keselesaan Bilik

8.6

Lokasi

8.8

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Hotel Palacio Astoreca

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ronald
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 186 minggu yang lalu

Expedia Group verified review

Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Andres
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 218 minggu yang lalu

Expedia Group verified review

This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Read More
JOSE
10.0
/10
Diulas 227 minggu yang lalu

Expedia Group verified review

Lindo
Verified traveler
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
10.0
/10
Diulas 232 minggu yang lalu

Hotels.com verified review

Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Sandra
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 232 minggu yang lalu

Hotels.com verified review

Excelente atención Hermoso hotel
raimundo
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 243 minggu yang lalu

Hotels.com verified review

Muy buena la estadia Muy cordial el Personal del hotel
Christopher
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
2.0
/10
Diulas 332 minggu yang lalu

Hotels.com verified review

Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Kristina
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
8.0
/10
Diulas 335 minggu yang lalu

Hotels.com verified review

Very well located and very clean.
Michael
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 338 minggu yang lalu

Hotels.com verified review

This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Read More
Verified traveler
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 350 minggu yang lalu

Expedia Group verified review

An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Mr Simon Peter
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 398 minggu yang lalu

Hotels.com verified review

Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Read More
Verified traveler
10.0
/10
Diulas 437 minggu yang lalu

Expedia Group verified review

Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Ignacio
4.0
/10
Diulas 447 minggu yang lalu

Expedia Group verified review

Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Read More
.alexander
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 492 minggu yang lalu

Hotels.com verified review

Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.
Ezequiel
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 498 minggu yang lalu

Hotels.com verified review

El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado
Michael
6.0
/10
Diulas 504 minggu yang lalu

Expedia Group verified review

Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC
Verified traveler
2.0
/10
Diulas 548 minggu yang lalu

Expedia Group verified review

This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
Read More
Not Provided
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 550 minggu yang lalu

Hotels.com verified review

We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.
Read More
Daniela
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 563 minggu yang lalu

Hotels.com verified review

In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.
Read More
Nassara
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 579 minggu yang lalu

Hotels.com verified review

The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.
Read More
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Luar Bangunan 4 Hotel Palacio Astoreca

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Penilaian & Ulasan Keseluruhan Hotel Palacio Astoreca

Sumber lain (46)
8.6
Sangat Baik
Daripada 46 ulasan
Kebersihan

9.4

Keselesaan Bilik

8.6

Lokasi

8.8

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Hotel Palacio Astoreca

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ronald
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 186 minggu yang lalu

Expedia Group verified review

Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Andres
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 218 minggu yang lalu

Expedia Group verified review

This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Read More
JOSE
10.0
/10
Diulas 227 minggu yang lalu

Expedia Group verified review

Lindo
Verified traveler
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
10.0
/10
Diulas 232 minggu yang lalu

Hotels.com verified review

Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Sandra
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 232 minggu yang lalu

Hotels.com verified review

Excelente atención Hermoso hotel
raimundo
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 243 minggu yang lalu

Hotels.com verified review

Muy buena la estadia Muy cordial el Personal del hotel
Christopher
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
2.0
/10
Diulas 332 minggu yang lalu

Hotels.com verified review

Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Kristina
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
8.0
/10
Diulas 335 minggu yang lalu

Hotels.com verified review

Very well located and very clean.
Michael
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 338 minggu yang lalu

Hotels.com verified review

This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Read More
Verified traveler
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 350 minggu yang lalu

Expedia Group verified review

An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Mr Simon Peter
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 398 minggu yang lalu

Hotels.com verified review

Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Read More
Verified traveler
10.0
/10
Diulas 437 minggu yang lalu

Expedia Group verified review

Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Ignacio
4.0
/10
Diulas 447 minggu yang lalu

Expedia Group verified review

Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Read More
.alexander
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 492 minggu yang lalu

Hotels.com verified review

Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.
Ezequiel
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 498 minggu yang lalu

Hotels.com verified review

El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado
Michael
6.0
/10
Diulas 504 minggu yang lalu

Expedia Group verified review

Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC
Verified traveler
2.0
/10
Diulas 548 minggu yang lalu

Expedia Group verified review

This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
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dengan Pasangan
10.0
/10
Diulas 550 minggu yang lalu

Hotels.com verified review

We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.
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Daniela
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 563 minggu yang lalu

Hotels.com verified review

In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.
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Nassara
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 579 minggu yang lalu

Hotels.com verified review

The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.
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