Hotel Palacio Astoreca

Khách Sạn
8,4
/10
Rất tốt
46 đánh giá

Khách nói gì về kỳ nghỉ của họ

Ronald

10,0
/ 10
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Xem phiên dịch

Andres

10,0
/ 10
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Xem phiên dịch

Verified traveler

10,0
/ 10
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Xem phiên dịch
Trong khu vực
Xem bản đồ
Calle Montealegre 149, Cerro Alegre, Valparaíso, Tỉnh Valparaíso, Vùng Valparaíso, Chile, 2370637

Tiện ích chính

Xem thêm
Lễ tân 24h
Chỗ đậu xe
WiFi
Thang máy
Near Fine Arts Museum
Xem thêm
Đăng nhập thành công!
Bây giờ, bạn có thể tận hưởng nhiều lợi ích hơn, bao gồm tùy chọn thanh toán gần ngày lưu trú của bạn!

Xung quanh Hotel Palacio Astoreca có gì

Calle Montealegre 149, Cerro Alegre, Valparaíso, Tỉnh Valparaíso, Vùng Valparaíso, Chile, 2370637
Khám phá nhiều địa điểm hơn
Sảnh chờ Hotel Palacio Astoreca
Bên ngoài 2 Hotel Palacio Astoreca

Khám phá thêm về Hotel Palacio Astoreca

General


Near Fine Arts Museum

Location


A stay at Hotel Palacio Astoreca places you in the heart of Valparaiso, steps from Paseo Yugoslavo and El Peral Lift. This boutique hotel is 0.1 mi (0.2 km) from Fine Arts Museum and 0.3 mi (0.5 km) from We Are Not Hippies Mural.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Paseo Yugoslavo - 0.1 km / 0.1 mi
El Peral Lift - 0.1 km / 0.1 mi
Fine Arts Museum - 0.1 km / 0.1 mi
Wallstreet Porteno - 0.2 km / 0.2 mi
Casa Mirador de Lukas - 0.3 km / 0.2 mi
Mirador Paseo Gervasoni - 0.3 km / 0.2 mi
Turri Clock Tower - 0.4 km / 0.2 mi
Concepcion Lift - 0.4 km / 0.2 mi
Navy Building - 0.4 km / 0.3 mi
Plaza Sotomayor - 0.5 km / 0.3 mi
Monumento de los Heroes de Iquique - 0.5 km / 0.3 mi
Paseo Atkinson - 0.5 km / 0.3 mi
We Are Not Hippies Mural - 0.5 km / 0.3 mi
Museo del Mar Almirante Cochrane - 0.7 km / 0.4 mi
Prat Dock - 0.7 km / 0.4 mi

The preferred airport for Hotel Palacio Astoreca is Santiago Intl. Airport (SCL) - 110.2 km / 68.5 mi

Renovations


The property is closed during June and May. The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:

  • Dining venue(s)
  • Indoor pool
  • Hot tub
The following facilities are closed on Thursday, Friday, and Saturday:
  • Dining venue(s)
  • Indoor pool
  • Hot tub

Facilities


Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This Victorian hotel also features concierge services, gift shops/newsstands, and wedding services.

Business Facilities


Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.

Rooms


Make yourself at home in one of the 23 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.

Tất cả những tiện ích tại Hotel Palacio Astoreca

Quầy bar, cafe và phòng lounge Hotel Palacio Astoreca
Quầy bar, cafe và phòng lounge
Hồ bơi Hotel Palacio Astoreca
Hồ bơi
Phương tiện giải trí Hotel Palacio Astoreca
Phương tiện giải trí
Sảnh chức năng Hotel Palacio Astoreca
Sảnh chức năng
Khu vực công cộng Hotel Palacio Astoreca
Khu vực công cộng

Dịch vụ khách sạn

  • Dịch vụ giặt ủi
  • Dịch vụ nhận phòng cấp tốc
  • Dịch vụ tiệc cưới
  • Nhân viên gác cổng
  • Đội ngũ nhân viên đa ngôn ngữ
  • Lễ tân 24h
  • Dịch vụ concierge/hỗ trợ khách

Tiện nghi chung

  • Lò sưởi tại sảnh
  • Bãi gửi xe
  • Sân thượng/sân hiên

Tiện nghi công cộng

  • Khu vực không hút thuốc
  • Két an toàn
  • Thang máy

Vận chuyển

  • Bãi đậu xe hạn chế
  • Tủ giữ đồ

Các hoạt động

  • Vườn hoa
  • Thư viện

Ẩm thực

  • Bữa sáng kiểu Âu
  • Bữa sáng

Tiện nghi văn phòng

  • Phòng họp
  • Các tiện nghi văn phòng

Kết nối mạng

  • Wifi (miễn phí)

Các tiện ích lân cận

  • Cửa hàng lưu niệm

Chính sách và những thông tin liên quan của Hotel Palacio Astoreca

Lưu Ý Quan Trọng
Bạn muốn nhận phòng bên ngoài khung giờ quy định (ví dụ như sáng sớm hoặc tối muộn)? Bạn có thể thoả thuận trực tiếp với nơi lưu trú!
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Thời gian nhận phòng/trả phòng

Giờ nhận phòng:
15:00 - 00:00
Giờ trả phòng:
Trước 12:00

  • Self parking fee: CLP 18000 per night
  • Nearby parking fee: CLP 18000 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Contactless check-in is available

Thông tin chung

Tiện ích chung
Lễ tân 24h, Chỗ đậu xe, WiFi, Thang máy
Thời gian nhận/trả phòng
Từ 15:00 - 00:00 - đến 12:00
Có ăn sáng
Có, khách sạn có phòng cung cấp bữa sáng
Số phòng còn trống tai Hotel Palacio Astoreca
23
Số lầu tại Hotel Palacio Astoreca
5
Những tiện nghi khác tại Hotel Palacio Astoreca
Dịch vụ giặt ủi, Dịch vụ nhận phòng cấp tốc, Dịch vụ tiệc cưới, Nhân viên gác cổng, Đội ngũ nhân viên đa ngôn ngữ

Câu hỏi thường gặp về Hotel Palacio Astoreca

Những tiện ích tại Hotel Palacio Astoreca?
Những tiện ích tại Hotel Palacio Astoreca bao gồm Lễ tân 24h, Chỗ đậu xe, WiFi, Thang máy. (một số dịch vụ sẽ yêu cầu trả thêm phí):
Thời gian nhận phòng và trả phòng của Hotel Palacio Astoreca?
Thời gian nhận phòng tại Hotel Palacio Astoreca là từ 15:00 - 00:00 và trả phòng trước Trước 12:00
Hotel Palacio Astoreca có phục vụ ăn sáng không?
Có, Hotel Palacio Astoreca có dịch vụ cung cấp bữa sáng. Tuy nhiên, bạn sẽ cần phải chọn loại phòng có dịch vụ ăn sáng. Nếu không, bạn sẽ phải trả một khoản phí nếu đặt phòng không có ăn sáng.
Khách sạn Hotel Palacio Astoreca đạt tiêu chuẩn mấy sao?
Hotel Palacio Astoreca là khách sạn đạt tiêu chuẩn 4.0 sao.
Hotel Palacio Astoreca có bao nhiêu tầng lầu?
Hotel Palacio Astoreca có tổng cộng 5 tầng.
Xem tất cả

Những review khác của du khách về Hotel Palacio Astoreca

8,4
Rất tốt
Từ 46 đánh giá
Vệ sinh

9,2

Tiện nghi phòng

8,4

Vị trí

8,6

Dịch vụ và Tiện ích

8,2

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Hotel Palacio Astoreca

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Ronald
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 172 tuần

Expedia Group verified review

Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Andres
icon-Giải trí
Giải trí
10,0
/10
Đánh giá cách đây 205 tuần

Expedia Group verified review

This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Đọc thêm
JOSE
10,0
/10
Đánh giá cách đây 213 tuần

Expedia Group verified review

Lindo
Verified traveler
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
10,0
/10
Đánh giá cách đây 218 tuần

Hotels.com verified review

Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Sandra
10,0
/10
Đánh giá cách đây 219 tuần

Hotels.com verified review

Excelente atención Hermoso hotel
raimundo
10,0
/10
Đánh giá cách đây 229 tuần

Hotels.com verified review

Muy buena la estadia Muy cordial el Personal del hotel
Christopher
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 319 tuần

Hotels.com verified review

Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Kristina
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
8,0
/10
Đánh giá cách đây 322 tuần

Hotels.com verified review

Very well located and very clean.
Michael
10,0
/10
Đánh giá cách đây 324 tuần

Hotels.com verified review

This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Đọc thêm
Verified traveler
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
8,0
/10
Đánh giá cách đây 336 tuần

Expedia Group verified review

An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Mr Simon Peter
8,0
/10
Đánh giá cách đây 385 tuần

Hotels.com verified review

Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Đọc thêm
Verified traveler
10,0
/10
Đánh giá cách đây 423 tuần

Expedia Group verified review

Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Ignacio
4,0
/10
Đánh giá cách đây 433 tuần

Expedia Group verified review

Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Đọc thêm
.alexander
10,0
/10
Đánh giá cách đây 479 tuần

Hotels.com verified review

Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.
Ezequiel
8,0
/10
Đánh giá cách đây 484 tuần

Hotels.com verified review

El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado
Michael
6,0
/10
Đánh giá cách đây 491 tuần

Expedia Group verified review

Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC
Verified traveler
2,0
/10
Đánh giá cách đây 535 tuần

Expedia Group verified review

This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
Đọc thêm
Not Provided
10,0
/10
Đánh giá cách đây 536 tuần

Hotels.com verified review

We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.
Đọc thêm
Daniela
6,0
/10
Đánh giá cách đây 549 tuần

Hotels.com verified review

In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.
Đọc thêm
Nassara
6,0
/10
Đánh giá cách đây 566 tuần

Hotels.com verified review

The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.
Đọc thêm
Số lượng đánh giá trên mỗi trang
20
40

Sẵn sàng quyết định chưa?

Đặt phòng ngay bây giờ
Bên ngoài 4 Hotel Palacio Astoreca

Miễn trừ trách nhiệm

Miễn trừ trách nhiệm: Khách sạn có trách nhiệm bảo đảm tính chính xác của tất cả các hình ảnh thể hiện. Traveloka không chịu trách nhiệm đối với bất kỳ sai lệch nào về mặt hình ảnh.

Công ty TNHH Traveloka Việt Nam. Mã số doanh nghiệp 0313581779 cấp ngày 18/12/2015 | Địa chỉ: Tòa nhà An Phú, 117 - 119 Lý Chính Thắng, Phường Xuân Hòa, TP HCM | Đại diện pháp luật: Lê Minh Tú| Email: cs@traveloka.com | Tel: +84 28 3861 4699
Copyright © 2026 Traveloka. All rights reserved
8,4
Rất tốt
Từ 46 đánh giá
Vệ sinh

9,2

Tiện nghi phòng

8,4

Vị trí

8,6

Dịch vụ và Tiện ích

8,2

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Hotel Palacio Astoreca

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Ronald
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 172 tuần

Expedia Group verified review

Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Andres
icon-Giải trí
Giải trí
10,0
/10
Đánh giá cách đây 205 tuần

Expedia Group verified review

This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Đọc thêm
JOSE
10,0
/10
Đánh giá cách đây 213 tuần

Expedia Group verified review

Lindo
Verified traveler
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
10,0
/10
Đánh giá cách đây 218 tuần

Hotels.com verified review

Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Sandra
10,0
/10
Đánh giá cách đây 219 tuần

Hotels.com verified review

Excelente atención Hermoso hotel
raimundo
10,0
/10
Đánh giá cách đây 229 tuần

Hotels.com verified review

Muy buena la estadia Muy cordial el Personal del hotel
Christopher
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 319 tuần

Hotels.com verified review

Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Kristina
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
8,0
/10
Đánh giá cách đây 322 tuần

Hotels.com verified review

Very well located and very clean.
Michael
10,0
/10
Đánh giá cách đây 324 tuần

Hotels.com verified review

This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Đọc thêm
Verified traveler
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
8,0
/10
Đánh giá cách đây 336 tuần

Expedia Group verified review

An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Mr Simon Peter
8,0
/10
Đánh giá cách đây 385 tuần

Hotels.com verified review

Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Đọc thêm
Verified traveler
10,0
/10
Đánh giá cách đây 423 tuần

Expedia Group verified review

Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Ignacio
4,0
/10
Đánh giá cách đây 433 tuần

Expedia Group verified review

Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Đọc thêm
.alexander
10,0
/10
Đánh giá cách đây 479 tuần

Hotels.com verified review

Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.
Ezequiel
8,0
/10
Đánh giá cách đây 484 tuần

Hotels.com verified review

El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado
Michael
6,0
/10
Đánh giá cách đây 491 tuần

Expedia Group verified review

Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC
Verified traveler
2,0
/10
Đánh giá cách đây 535 tuần

Expedia Group verified review

This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
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Not Provided
10,0
/10
Đánh giá cách đây 536 tuần

Hotels.com verified review

We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.
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Daniela
6,0
/10
Đánh giá cách đây 549 tuần

Hotels.com verified review

In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.
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Nassara
6,0
/10
Đánh giá cách đây 566 tuần

Hotels.com verified review

The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.
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