Best Western Exmouth Beach Hotel

Very efficient when we had a problem. Very friendly & helpful. Shower was missing a door which wasn’t fixed while we were there.

Was goin to drop our cases off at 10.00 so we could go for walk and check in at 15.00 on arrival was told our room was available at 10.00 which was brilliant.

When we arrived we where told the bar wouldn't be open there was no restaurant only for breakfast. No welcome leaflet about the area. Bed and shower small. Could do with a make over.

Wasn’t very clean in bathroom toilet and toilet brush

The service at this hotel was fabulous. They were very attentive, even when not expected. Our party of three adults asked for permission to use the common lounge area to meet up with two other friends and it was no problem. We didn’t ask, but they supplied us with wine and beer glasses as well as plates to share our nibbles. The family room was clean, spacious enough for three adults and it looked like it had had a recent facelift. We were very happy with our stay, considering we had read some not so favourable reviews and were initially a bit nervous about our three night stay. We x also didn’t realise this accommodation is on the beach front with lovely views from the dining room. Well done Exmouth Beach Hotel.

Easy access to sea side

I checked into EXMOUTH BEACH HOTEL for a one-night stay but had mistakenly booked for the following night instead of the intended date. I had travelled from London and hoped the manager would be understanding enough to change the booking. Initially, the manager refused to help because the booking was made through hotels.com. He advised me to contact hotels.com directly. Fortunately, hotels.com was helpful and promptly confirmed they could refund my room and change the booking. They said such changes are common if the hotel agrees, and they’d call the hotel to get their permission. As I waited, the manager at the reception refused to change the booking, saying I’d have to book twice and lose £60 I’d already paid. Despite my pleas, he remained adamant, citing the non-refundable nature of the room. Since there were rooms available for both nights, the choice of the night wouldn’t have mattered. However, I had to return to London without accommodation and missed work the next day because I couldn’t afford double the cost for a single night. This was an innocent mistake, and I’m sure anyone else would have been sympathetic and moved the booking. I’ve never received such cold and dogmatic customer service. I wouldn’t recommend staying here while this manager is still in charge.

Decent modernised hotel near the beach. Good shower, comfortable bed. Parking expensive so we used the metres opposite but only needed an hour as arrived at 5

Very friendly staff, excellent welcome, didn't have meals but that was by choice. The hotel offers breakfast and dining area is very well laid out and spotless. Had superior room with fabulous view over beach and seafront. Room was well decorated and clean. Plenty of hot water, tea and coffee in room. Nothing was too much trouble and staff were very courteous.

We loved our sea view. Being used to a king-size bed, we found the double a bit small, but fine for a couple of nights.

Very friendly staff , pleasant, had trouble with the shower was all rectified once I spoke to front desk , Thankyou

Staff on arrival and leaving were very friendly, welcoming and professional.Nothing to much trouble, lovely breakfast very relaxing. Had a seaview room which was relaxing. Would stay here again

The staff were very friendly with a cheery welcome. Being place just a few yards from the beach all the usual attractions was excellent. They only provide breakfast as an option. This is self service and bordering on hot when we went down. The rooms were clean and tidy. Bathroom consisted of a small corner shower and a maserating toilet. Would I go again. Yes it's convenient and would say it's 3 star rating is about right.

Great hotel, excellent staff. Comfy beds and clean facilities.

There was a warm and friendly welcome. The room was very clean and so was the bathroom. Bed was comfortable. It is a budget hotel, obviously rather old with idiosyncratic shaped rooms and corridors. No lift so if you are on the upper floors and struggle with mobility not for you. The hotel has limited parking at £6.00 per day. Hotel is right on the seafront and only minutes from the town centre and shops. Lounges rather basic and sparse.

Nice hotel, location and breakfast, and friendly staff. The hotel itself is a bit faded inside but the price probably reflects that

I cannot add a photo. The shower overflowed so I picked up the plug. The dirt, smell, and hair attached was months/years old and physically made me wretch then vomit. The radiator and desktop in the room were utterly filthy. The receptionists response was "Im sorry about that ma'am Ill speak to housekeeping". Brushed off like it was an everyday occurance. If ypu do stay here, check closely the cleanliness of your room and shower.

The over all stay ,was satisfactory,

After finally finding the entrance(lane behind the wall) welcome was warm and friendly. Room was very clean and comfortable.hotel overall was clean. Garden overlooking seafront was nice and relaxing. Overall quietist hotel I stayed in all week.

Friendly staff