Hamlet Hotels Maidstone

Very dated room. Lots of banging in the night

Welcoming staff. Comfortable room which lacked some facilities such as a fridge. The breakfast looked good although I did not partake in it. Will book again.

The staff are hospitable friendly and very helpful. The food are a lot better than before. The only down side is there’s no lift but everything else was great.

Dated and tired, in need of a renovation however very spacious rooms. Good selection of tea and coffee in the room. Staff fantastic and very attentive.

Room was well equipped but tired looking - furnishings seemed to have had their day long ago. Very clean - bathroom spacious. Staff were very helpful and friendly - breakfast very good and unlimited. Area around the hotel didn't hold much interest. I was there for a meeting - hotel was fine overall.

Location was convenient, rooms were comfortable,

Roommates and grubby, stains on walls, fro example by bin where tea bags have been thrown in and it has splashed on wall. Obviously been there for a while as there were lots of marks. Stains visible on walls in multiple other places. Main hallway carpets worn, ripped and had extensive old stains. Not a small amount but common. Breakfast was like warm and on one day bacon was totally cold, not safe to eat. Every morning the coffee jug was empty. Staff polite and nice always.

Found the hotel to be a little run down.

I’ve already reviewed this Hotel any comments still stand except for the lady at the front desk was barking commands at me. It had been a long day and I was tired and felt rushed. It won’t stop me from booking again in December. I might even bark back.

We needed to change our room when we turned up as my granddaughter couldn't walk far and they were able to do this for us , breakfast was lovely

This hotel is tired and needs a renovation to bring it up to a reasonable standard. The staff need training in communication skills. The check-in process is abysmal and the staff seem to find it too much trouble to check whether guests have already checked-in/paid.The evening menu misrepresents what is actually served to paying guests. We could not eat what was served to us and ended up walking out. So very poor!

The hotel is a bit tired and the upkeep and repairs have been very poor. The staff are wonderful and it’s clean, linen is fresh and food is good. There are no switches or plugs for the lights or phone charger beside the bed so you have to get up to access them.

Travelling with my daughter. Room was good. Shower was poor.

Had evening meal and paid extra for full English breakfast. Both were great value for money and well presented. Hotel room had everything needed and we enjoyed a quiet, comfortable night. Staff lovely, helpful and courteous. Wanted to please their guests. Check in was self service but a little difficult due to us having booked though a booking site. Receptionist had to sort out the difficulties. Would prefer a smooth person led check in.Hotel tired in places update in decor needed in public areas but overall good stay and we would return.

radiator on in room when outside temp 25 degrees, did swap but room still hot

Clean and comfortable rooms. The staff were excellent

It is a lovely property staff are excellent. Food could be better. The rooms are comfortable bath room very good but the main room could do with some up dating over all we enjoyed our stay thank you

Great service from Manjo. Really helpful and very positive guy. Unfortunately the room was dated, warn broken wardobe, little pressure to shower, old carpet, poor iron. Restaurant times really dissapointing evening meals finished far to early breakfast only until 830am. Didnt get either in the end

Not a good experience.Staff overly attentive in an annoying way apart from a 15 year old girl waitress was lovely and only staff member who seemed to know what to do.room was very basic and outdated dirty marks on doors no lock on bathroom door curtains on window badly worn and falling apart beds very uncomfortable . A shame as this hotel used to be outstanding will not be returning

Staff didn’t seem to know what they were doing at check-in, so my stay didn’t start well. They are all quite young without much experience in my opinion. The hotel overall whilst it looked as though it had been recently decorated in the reception, restaurant and bar area, it was a very poor finish. I paid for a superior double room which was on the 2nd floor, and there are no lifts which isn’t good news if you have heavy luggage. Whilst the reception staff did offer help with my suitcase & bag, anyone who has mobility issues would find 4 staircases challenging to get to the 2nd floor. The superior room was nothing short of a very basic standard room. The bathroom needed a good clean, and the toilet definitely needed a good bleaching. The plugs for the sink and bath were detached from their chains, and the bath looked dirty, with the anti slip pads grey in colour where they have been there for years. The carpets in the room were worn and stained. There was no telephone as advertised on the website, so that needs updating, as does the hotel. Unfortunately, I booked another non-refundable stay later this year at the same time as my stay last weekend. I wouldn’t recommend this hotel. Had I not already paid, I would be looking to stay elsewhere.