Holiday Inn LONDON - WEST by IHG, an IHG Hotel

Hotel lobby excellent and staff polite helpful and efficient. Room was large and very clean and comfortable with a great nights sleep. Bathroom was slightly disappointing, with tiles and grout clearly aging and in need of attention. Paintwork on inside of bathroom door very tired and a crack in the bowl of the toilet. None of these spoilt the function of any of the bathroom facilities, but they were not up to the standard of the hotel itself of the bedroom part of the room.

Space for double room is very less, sofa bed not comfortable, food price is very expensive and my room 401 - floor has lot of scratches.

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We booked this hotel because it advertised on Expedia that it has laundry FACILITIES and has air conditioning. However, it does NOT have laundry facilities but only laundry service. The air conditioner never worked.

We had a wonderful stay, The rooms were clean and comfortable and the location was perfect but what truly made our experience special was the warm and helpful service from Goksel Ucak at reception.He went above and beyond to assust us throughout ourbstay, making us feel truly welcomen Thank you Goksel, for your kidness and professionalism- because of you, we would definitely return this hotel.

Arrived was able to park at hotel found all staff very helpful hotel was very clean nicely decorated with a open and airy feel all amenities where clean and well presented I will definitely use them again

Very convenient hotel for access to the tube network. We had an issue with the reservation when checking in as I’d booked 3 rooms but they only had 2 reserved, eventually sorted but took a while and staff weren’t exactly forthcoming with an apology or explanation. One of the other rooms also had access issues with cards not working. Overall our stay was ok but could have been much better.

Goed gesitueerd dichtbij twee stations naar het centrum (ca 30 min lopen plus rijden naar Bond Street). Decor en kamers een beetje saai, maar service en ontbijt zijn erg goed

The hotel rooms be renovated. Beds

Not really their fault, but for tourists, this is not really in London. Take 45 minutes by rail or Uber to get downtown. Hotel itself was clean and adequate, but not worth the $$$.

My room was clean, spacious,and modern. The choices for breakfast were excellent and delicious. The staff are friendly and helpful. Would definitely stay again.

Overall is good, 10 mins walk train station.

Stay here every month for business, ideal hotel

My room was not an “executive” marked room. The air conditioner was not working properly. I was unable to lower the thermostat and its control did not appear to correspond to the real room temperature. I was offered a room fan to alleviate the the uncomfortable temperature which I refused. I was told the hotel has a different air conditioning unit for the “executive” marked rooms than which I was housed. I knew the difference because I had access to an “executive” marked room which was much cooler with a properly working thermostat. Only one of the two elevators was servicing the seven floors otherwise, the hotel was clean. The food was ok but their pizza was not comparable to any in the USA. It wasn’t as good, thin crust, burnt but edible.

Staff were all friendly . Good choice for breakfast and evening meal. Room was clean. Would be nice to have some hooks in bathroom on door and a towel rail as there wasn’t much room to put your towels on once used especially when you were a family of three.

Great for where I needed to be with way transport links Got a good deal especially as near Wembley with shows on

Spent a long weekend at this hotel with my partner. The hotel is situated just outside of central London and is a short ride on the central line underground train. It’s very easy to get to. It’s only a short walk from the station to the hotel. There is a Tesco and Sainsbury’s near to the hotel. Check-in was easy and staff at the hotel with very accommodating. We had a family room that was a good size and comfortable. If you’re happy being just outside of Central London then I would certainly recommend recommend this hotel

Clean and quiet property, but it was in an inconvenient location.

A hotel with welcoming, knowledgeable and helpful staff. A hotel that serves a good English breakfast. A hotel with spacious and clean rooms. A hotel for the whole family in a quiet location in London.

It is very convenient