Kaya Great Northern Hotel

The reception checking in service was very inefficient. Although breakfast was included my booking for 2 nights and paid fully at the time of booking on Expedia, we were turned down at the restaurant for breakfast. I showed my booking confirmation email which clearly stated the breakfast was included, we were asked to wait for about 10 minutes at the table before the staff came back to tell me tgat the breakfast was not included. Then we were asked to go dowbstairs to go to the reception and yo check it again. Then the receptionist said it was included. She put it down toExpedia website not connecting to their website. I xannot believe how inefficiently they run what the so called 5 star hot and make the guest feeling as if we were cheating ! And caising an argument . The checking in process took so long in tge narrow cooridor , with a small desk with 3 staff proceesing 1x checking in for a couple in front of me took over 20 minutes. I dobt really think these staff know what they were doing. There was no erlcoming atmosphere either. If notbecause of the lication, i would not recommend here . I paid over £580 for two nights.

So convenient, excellent service, great view, very quiet which I was concerned about because of busy location.

The air conditioning didn’t work and the TV wasn’t tuned to anything and the fridge was terrible throwing out so much heat was frihp

I would not recommend. The room was tiny and not suitable as a hotel room. Bed was pushed against the wall and we had to struggle in and out. The bathroom was tiny. There were no usb outlets, no kettle, no tea- just coffee. We requested iron and it took ages and once it arrived we struggled as it took up half the space . I was shocked given what we paid. Stay at the Y.

Honestly the room and the everyone there were so friendly. Also so apologetic when one of the rooms was not ready for a while. There was a little incident with a man slumped at the lift area but apart from that it was a wonderful hotel. Would stay again

Extremely convenient location, right beside King's Cross and St. Pancras Station. The room is small but clean. Service is nice.

Impecável! Parabéns! Hotel lindo, quarto muito confortavel, silencioso, bem decorado, mesmo sendo pequeno. Staff atencioso. Ao lado da estação de trem St. Pancras.

Everything was good overall. Decided to have breakfast there. When I said the toast was burnt, the waiter agreed and I heard him telling someone else, but no one offered me another choice. Seems a shame not to include unlimited coffee in the breakfast price but charge for extra cups.

Excellent site at Kings Cross with several U-lines and train stations. Friendly staff, very clean rooms. But avoid floor 5: small windows & low water pressure

Staff were amazing but the room is not 5*, more like a 3* hotel. Bathroom is aged and not clean. Many visible discoloration on tile joins and stains on walls of room. If this was a 3* hotel I wouldn't have cared but having stayed in real 5* hotels this hotel is 3* at best but they charge 5* prices. The only advantage of this hotel is it's proximity to underground and kings cross station.

So convenient for trains and underground. Room lovely and comfy everything you need. Very helpful staff.

Five star hotel prices for a 2/3 star room. There is no reception area to speak of, service was ok, but not what you would expect for the price, but the overall feeling was vey deflated at the room which was tiny - only as wide as the bed which was beside the wall, so only one side of the bed was useable - not worth GBP400

bellissimo,

Across from Kings Cross station. Early check in granted !!! After a 12 hour journey it was a welcome bed . Huge tub.

Handy to the Eurostar train station.

Nice room for the night as booked. Location couldn't be better next to King's Cross station for our train the next date. Room was pin quiet and modern retaining some more original characteristics as well.

I really enjoyed my stay. The hotel is lovely, clean and in a fantastic location. I was surprised how quiet my room was given its proximity to Kings Cross Station. It was so quiet! Best hotel shower I’ve ever experienced. Small (as I was expecting) but perfectly formed room, well designed. I appreciated the little touches like a note reminding me that the clocks were changing overnight and the pantry at the end of the hallway with complimentary little cakes and different teas. I would definitely recommend and stay again.

Perfect location for Eurostar, staff very friendly and hotel very clean but small rooms for the price.

Trip to watch 6 Nations at Twickenham My wife went shopping I went to Twickers Hotel room very comfy clean etc Liked the coffee machine in the pantry Paid for breakfast with room little bit disappointed that no offer of self service cereals Menu a bit confusing

Very well located, pleasant rooms, good restaurant for breakfast and dinner