Legacy Rose and Crown Hotel

Large room bigger than my last stay

Extra bed given was not enough for an adult They were busy sorting out Xmas party so less staffed and delayed check in We had booked for 3 people Otherwise hotel is good

The room was nice,reception staff really friendly

The room had a good view of the river and Cathedral. Having stayed several times in the past we felt that the breakfast choices were not as varied as in the past .

The room was lovely and warm, but the bathroom was very cold. The sink took an awful long time to empty and the body wash by bath had run out.

Room ok but I forget to say room 23 had a shower which COUNDLNT TURN DOWN THE SHOWER TEMPERATURE and it was scorching! I will never stay in a hotel which charges for car parking again

Good size room and clean

Nice room with access to garden and river, as requested, good food at dinner. Now going to breakfast.

Lady on reception was lovely and friendly. Such an interesting old building, obviously not immaculate as it is not modern, but full of character and so comfortable. Easy walking distance to town and the cathedral but still nice and quiet area.

Very good

Very friendly staff, convenience to town, lovely breakfast.

From the outset, staff were not very friendly. When we booked 2 rooms in June, we requested that one room be accessible for my 97 year old mother-in-law who is in a wheelchair. An email was received advising that the rooms were being redecorated and that one would be available. We phoned prior to arriving to confirm this and found out that the accessible room was allocated to me however this was rectified. We checked in at 2pm and requested afternoon tea only to be told that 24 hours notice was required (not stated on their website). Accessible room did not have a stool for the shower -we found one in the other room so, after asking at Reception, moved it to assist my mother-in-law with her washing requirements. This should have been checked beforehand! You cannot use a wheelchair in a shower! The rooms looked very old, tired and in need of repair so not sure what redecoration had taken place, as told beforehand. Whilst daily housekeeping is no longer available at this hotel, the supply of tea, coffee, sugar and toilet rolls should be given each day instead of us having to “beg” reception each time (and then we were only given a handful). Breakfast at the weekend was from 8am however only opened from approximately 8.07am on both days (staff had overslept, we heard). Items were not refilled either so once finished e.g. fruit bowl, not replenished. Same amount charged for each room however there was a big difference in each. Overall, disappointing service.

Perfect

Nice staff, good location, nice food evenings, some fixtures and fittings getting older now, but all in all a good stay.

The room (No. 1) was quiet, but, with plaster peeling off the ceiling, could do with some redecoration. A loo brush would also be useful! The hotel was in a very convenient location with easy walking to the city centre. Staff were all very helpful and friendly.

No room service and restaurant was overbooked.

Great location, friendly, helpful staff. The room was clean and of a good standard.

The hotel was an older property with character. Grat building and grounds on the river avon . Easy walk to the Salisbury Cathedral. Enjoyed the nights stay . Good portions for the evening meal .reasonable prices

The room was a good size and had a lovely view over the river. It was about a 15 minute walk into town and has a local corner shop if you need anything. The staff are also friendly and helpful. Our only complaint is that there is always a lot of noise from the surrounding rooms. Also as the rooms below us on the ground floor have patios people tend to sit out until late and can be really noisy.

Comfy room , great location