RBS Hotel, Rochester

Well impressive with the room. Checking staff was helpful Thought out booking came with breakfast but didn’t see anything for this.

I had a really good night here. And now I like to come and visit again.

Used the hotel for 2 nights was clean and presentable not many car parking places around 5 Plenty of shops and eateries around and train station 5 minutes walk On busy road but couldn’t hear much noise

I booked this hotel for a one night stay. Then I read the reviews and wondered if I’d made a bad mistake. However, I can honestly say that we were pleasantly surprised. The hotel was quiet, clean and we were treated very well. Excellent value for money.

Im a great believer you get what you pay for .... so considering the room price my expectations werent high but i was pleasantly surprised had a lovely sleep, woke refreshed, room clean as was bathroom, staff pleasant would recommend to anyone

2 men decided to burst into the room. A woman alone in the room and they burst in there shouting, screaming and aggressive, they then blocked the door that is open 24/7. Extremely unsafe and frightening experience. The emergency phone numbers to contact staff there are not used as they don’t pick up the calls. This hotel should be shut down!

N/A

Lovely stay - hassle free. Quiet and peaceful. Good customer service. Always ready to assist when asked.

This was a nice hotel, clean and well equipped. The bed was large and comfortable.

Very basic room however extremely hot. Could not turn bathroom heating off.

Cannot fault the room or facilities, which were modern and very clean. However my immediate experience was being told off for my coat dripping on the floor (it was absolutely tipping it down outside, so hardly my fault). I was then informed I had reacted badly to this and did not have to stay at the hotel!!

Please instruct your reception staff to be more polite and speak in a decent tone with customers

Sink plug u.s cracked mirror in word robe dirty net curtains, smell of Asian food on entry

Very hot. No sign of the concierge or anyone working. No attempt to clean the room.

Nice and clean

Overall I had a pleasant overnight, restful night, bed really comfy, room and en suite clean. Room size I had was ok for one person. Good selection of tea/coffee etc plus biscuits. (no hair dryer in the room but I didn't bother go and ask for one). Next days pre packed breakfast was brought to the room, offering various continental and other breakfast type bites plus fesh fruit and a cartoon of fruit juice. Guy at reception was welcoming and gave clear instructions to my room. staff were helpful and supportive. As It's on a busy road, and if like me you like the windows open, it can be rather noisy, especially as I wear hearing aids.. plus as I didn't want to disturb others I needed to use subtext on the TV but it wouldn't work. The member of staff who brought up the breakfast basket, tried his best to get it functioning but he too had trouble, I was informed they would look into it, so other future residents don't have same problem. It's just that with traffic noise I couldn't hear the TV unless on really loud. It was convenient for me but reversing out is a bit iffy into a main road/people walking along pavement... low, plus I wear hearing aids

It was nice and clean staff man looked down on me.i wasnt posh enough i would say that its a good place to go if u need somewhere quick but take ur own coffee.tea and milk suger

Bed sheets and linen was filthy. I had to ask for a new duvet as it had massive blood stains on it. I ended up replacing all the linen on the bed and which sim had stains. Room smells bad which wouldn’t air out no matter how long we had the windows open. Glasses hat lipstick stains on them. Overall it was filthy but the guy at the desk was polite & friendly

Very clean and very close to town lovely room with onsuite Everything was clean and tidy and bed was spotless . Close to down and checkin easy and friendly and very helpful. Had a parking space which was right outside the door which I wanted . Thanks

Very friendly and helpful reception.