voco Thatchers Leatherhead by IHG

My recent stay at Thatchers Hotel was a disaster. My husband and I stayed there last August and everything was great. I booked a twin bedded room and breakfast for myself and my friend in October 2025. Upon arrival we were allocated a standard double room. My main complaint was Breakfast, it had changed from waitress service to Buffet style. Tables not cleared. On the cold buffet no fresh fruit salad, meats, cheeses or croissants. On the hot buffet food served on cold plates. The food in the dishes was only tepid. On the 1st morning the eggs were like rubber and on the 2nd morning there was not much left but no staff were checking to make sure the food was replenished. Also there was an air-conditioning unit directly above the hot buffet blowing cold so the food was even colder. There was no freshly made tea or coffee but tea bags and sachets of coffee and a vacuum flask containing hot water. How can you make tea without boiling water? The rooms are not cleaned or clean cups, complimentary tea, coffee and milk replenished unless you hang a card on the outside of the room requesting the room to be cleaned. Surely it should be the other way around and only hang the card if you don't want anyone to enter the room. I feel very let down and embarrassed by the Hotel as I had told my friend how good it was.

Wonderful hotel, spacious tidy rooms, friendly efficient staff, good food, lovely garden

We arrived earlier than the check in time as had mailed the hotel a few days before to see if we could check in earlier but received a standard reply which did not answer our query. Reception unattended and had to wait about 15 mins for someone despite ringing bell and using the phone as instructed. Finally apppeared after the guest in front of us went to find someone and were told they would be out soon as they were making coffees. Were advised we could check in early but at an additional cost of £10 per hour which we declined as we were happy to leave our belongings in the car. When we did return to later in the evening again found reception to be unmanned and had to wait around 10 mins for someone to appear. Given a room on the second floor - the lift was not working, not an issue for us but could be for someone with mobility issues. The corridors were very hot. We had read reviews previously regarding the heat in the rooms and decided to bring our own fan, we are glad we did as the room was very warm. Room was lovely, clean and decorated to a good standard Decided to pop to the bar for a nightcap had one drink - bar had run out of Prosecco. Was instructed the bar was closing around 10.45, early for a hotel! Did had a good nights sleep. Shower very odd and ran hot and cold intermittently no matter what setting you had it on. Also no complimentary water in room All in all lovely hotel but would benefit from a more personal approach and a few tweaks

Pros: Clean, quiet, comfortable well maintained. Cons: No mini fridge, no bottled water, no air-conditioning (it was an exceptionally hot night).

Great service from the receptionist to the bar staff, the room was perfect, well equipped little gym. Food was lovely. I was only meant to stay for 1 night but checked in for one more due to convenience and first night experience, Thank you 👌

We stayed here overnight for my dad's 80th event. The hotel was recently renovated and the events team were helpful during the booking and setting up process. However, this is where it ended. This hotel is clearly under pressure to cost cut and it shows everywhere. For the event, while the room was set up fine, the catering was awful - woefully under catered and the quality was terrible considering the cost. We complained and we were told that they had been instructed not to 'over cater' for events, so they count out every canape (despite cancellations, there weren't enough). The canapes were so miniscule that even if they had counted them, they weren't enough for one per person. They brought out some more food but by that point people had got beyond being hungry. What came out was so low quality, it was like it had been dumped out of Costco onto a tray. The hotel room was nicely furnished but the energy saving lights are so dim you can't see anything, there was hardly any shower gel in the bottle, the bath was slippery, and the temperature was hard to control. There was a bottle of water and glasses with a plate left outside the room the whole time we were there. The worst was the breakfast though. There isn't enough space in the restaurant for the number of guests so there's a long queue. Then there is no food - same as the event the night before - just nothing to eat, and what was there was cheap and poor quality. Overall disappointing.

The room was very hot. Bed mattress was great but pillows weren't very good.

We had a lovely stay. The room looked like it had been recently refurbished and was in great condition. It had everything we could have asked for. The staff were all absolutely lovely and welcoming.

We stayed at Thatcher’s Hotel (part of Surya Hotels) for three nights during half term. Overall, it’s an average hotel but offers good value for money. The rooms have been renovated and are modern and comfortable, and the beds were very comfortable which we appreciated. However, there were a few downsides. The room was extremely hot during the night, which made it difficult to sleep comfortably. Breakfast was average — nothing special — and dinner in the evening was also average but quite expensive for what it was. The location is on a main road near a petrol station, so it’s not the most scenic setting. You do need to drive to find somewhere nice for a proper walk. It’s also worth noting that during our stay we were the only guests with children, so it felt more like an adult-focused hotel rather than a family-oriented one. In summary, it’s fine for a short stay and reasonably priced, but don’t expect anything exceptional.

Spotless room.very clean

Lovely room, newly refurbished Bathroom had an excellent shower Great bar area and staff we so friendly!

Clean room comfortable bed

Yes yes and yes !!!

Our room was ok but in our daughters room the shower was cold and we couldn't get any hot water. it was reported to the reception but nothing was done. Also it was on the top floor, we will ask for a lower floor next time we go.

Breakfast was limited and of poor quality! Sink plug was permanently stuck. WiFi was terrible. Window didn't close properly. Not good when near freezing outside.

I was very surprised to be given a room in a separate out building, down a flight of steps or a long walk down the drive to get to a ramp, I am disabled and have a blue badge, the only available disabled parking bay was near the rear door of the hotel ie a long walk to the room I was given! I did ask for a room in the hotel but was told they were all taken

N/A We did not stay for breakfast

comfortable rooms, good breakfast

All good

Room brilliant. Perfect location for our needs. Food great and staff really friendly with outstanding customer service.