The Grand Hotel

Excellent hotel clean beautiful interior excellent staff and breakfast pool amazing

Amazing a true gem, staff went above the beyond for you thank you

We stayed at The Grand Hotel Eastbourne for a family birthday trip in early July. The building itself is grand and the location is lovely, but a few things fell short for a 5-star property. The bath wasn't as clean as I'd expect, and the carpets in our room looked quite dated. For the price point, I was expecting a more polished finish throughout. We were also overcharged on our bill, which was frustrating to sort out. Nice enough stay overall, but it didn't quite live up to the 5-star billing.

Leider war das Zimmer etwas schmutzig, das Bett eher ein einzelbett und es war sehr heiß im Zimmer. Das Personal war nett. Das Frühstück und der Pool waren gut

Tired unmaintained hotel. Shower didn’t work, bed very uncomfortable. Drinks and food very expensive. Breakfast was not 5 star either!

Good hotel in a great location. Staff are helpful and polite.

Another wonderful stay at this hotel. Beautiful historic hotel with excellent facilities, delicious food and impeccable service. Right across the road from the boardwalk into town and the pebble beach with clean water.

They say the rooms have air con but it’s a floor fan moving hot air around . No fridge in room. At £350.00 -a night. Window child locked , maintenance supposed to open them ,never arrived. Check in rigidly at 3pm for everyone so a large queue formed at 3 pm Clearly some rooms were ready before that but staff made no effort to help give keys out earlier.

Lovely hotel, some areas a bit dated. Room was so so hot! You would have thought a 5* hotel would have air con. However a really lovely stay

Breakfast excellent. Waited over 20 minutes for waiter to take our orders for evening meal in Garden Room. Never came! Left hotel and ate elsewhere.

Stayed at the Grand many times. This time we felt things weren’t to the usual standard. Close to our room the area was being decorated. There were signs apologising but we did wonder, given that the hotel didn’t appear to be ‘to capacity’ why we couldn’t be in an area not being decorated. We were also never far from the noise of pigeons in our room which wasn’t great. At breakfast, we are usually asked if we want anything over and above the buffet. This time, no one did that or indeed offered us toast. This was odd because again, at no point was there a sense that the hotel was full. When we went to the bar area for a drink there was a delay before anyone asked us what we’d like. At the same time staff were huddled at the bar chatting. All in all, we felt the service wasn’t all it used to be. We hope that next time we stay, service will be the usual level of excellence.

Always a pleasure to stay here. Lovely staff.

Positives: We had a lovely stay overall. The hotel itself is beautiful, and the rooms were very well presented. We stayed in two different rooms after extending our trip, and both were equally nice. The pool areas were great and well-kept, although a few more loungers would have been helpful during busier times. The location is excellent, with a wonderful beach directly opposite the hotel, which made it especially enjoyable. The reception and concierge staff were superb. Room for improvement: The continental breakfast could be better. Service in the breakfast and lunch areas could be improved. While staff were friendly and accommodating once engaged, we often experienced long waits to be seated at breakfast despite visible queues and available staff. Similarly, on the outdoor terrace, service was slow or absent at times—we waited over 15 minutes without being attended to and eventually had to order at the bar. The games room was also quite basic and could be enhanced to better match the overall quality of the hotel however offered some fun options for the kids.

We had stayed before and everything about the hotel remained good except, this time, the food and drink service, while always friendly and polite, was glacially slow. I had to keep reminding staff of orders because I didn't know if things were coming or not, whether in the restaurant or a bar area. Even a beer could take 20 minutes, and on one breakfast I had to ask four times over nearly half an hour before coffee and milk for cereal was brought to the table. The same happened the next day, I had to remind them to bring coffee and a menu so that we could order. Not very 'grand'. When I mentioned it on check-out the receptionist said I could with-hold the service charges if I liked, but I didn't want to penalise staff for what were clearly systemic shortcomings. She didn't apologise, just said they were very busy. In that case, get more staff or give time-slots for meals. We thought we had found a hotel we could return to many times and recommend, but probably won't now.

Nice stay all around, pleasant staff, nice breakfast but then rooms facing the rear residential comlex/road can get noisy from cars especially with windows open.

Beautiful building. Needs updating. Room was big but the bathroom was not up to standard for a 5 star hotel eg water pressure was low, the shower units were dated, no separate shower. Perfect lication. Parking available on a first serve as basis unless you pay £25 for a guaranteed parking per night. Indoor pool was okay but the pressure in the jacuzzi was not strong. Only one steam room and no sauna. Breakfast time was bit hit and miss and had to wait anling time to receive our cooked breakfast. Food at the restaurants was good but pricey given the sane food is a fraction of the price outside. We had scaffolding outside our room as there were building works being carried out and we were not told about this at the time of booking. A bit disappointed about this. Beware, not all rooms have air conditioning. The superior rooms only have a/c and more expensive. Not much by way of activities at the hotel in the evenings. All in all I would say its a 4 star at best. Perhaps once the place is renovated to high standard then it will be a 5 star.

Great property, friendly staff. Both outdoor and indoor pools great as is the jacuzzi. La Mirabelle restaurant a real treat and the afternoon tea setting is magical.

Really lovely hotel that I would say definitely felt grand, service and facilities were fabulous. The bar prices were a bit steep but it was a fabulous stay.

Fantastic breakfast

We had no hot water because the system broke