Thomas James Hotel

Carpet was heavily and badly stained and walls had splashes of something on them. Light fixture by bed loose, light in bathroom didn't work. No cooked breakfast as advertised and didn't cater for GF guest at all. Bed was ok, pillows awful. Wouldn't stay here again. Bed

Staff was great, polite and helpful. Breakfast was done well. The room: shower water pressure was fantastic! Room location at front of the building was loud, at times, with street noise and a lot of sound coming up from the pub until the wee hours, especially on karaoke nights - beware!! Carpet was very dirty and stained and seemed to lack being vacuumed for quite a while. The real negative was the bed. I grew up sleeping on a cheap, surplus army cot with a thin mattress for my entire childhood. That was luxury compared to the warped foundation and lumpy mattress with springs poking at all angles. A really, really bad bed in room 12!!

Basic room, rooms are run down but good value for a nights stay.

The room was fine staff were very friendly

Filthy hotel, wipe your feet on the way out. Area outside full of druggies and alkies. Avoid this place . Luckily i got a refund and stayed some where else. False photos of the room too. Carpet filthy, room smelly and dirty, wouldnt even want my dogs in there that filthy.

The room was exactly what I expected for the price.

The room was in a rundown state, multiple stains on the carpet, very very worn furniture. No net curtains/blinds on the window, just normal curtains. There was no heating and when asked about this they had known since last year the boiler was broken! A plug in heater was provided but it was a fire/safety risk as it was very hot to touch and my health means I can be unsteady on my feet. No cooked breakfast either morning as stated by staff upon check in. First morning I was told there was no chef, second morning I came down to the smell of cooked breakfast and a sign saying what could be ordered yet upon asking was told it was continental only! Got told this time it was because the kitchen had flooded! The continental consisted of a toaster with a loaf of bread next to it, a tray with croissants, little cereal boxes and milk left on the side unchilled and little yoghurts which were in a can fridge. It seemed that the staff were happy to be laughing and joking around with each other and people I can only assume were local regulars but not overly concerned that the hotel was not in a fit state to provide everything they say they can when booking. I questioned why they did not state the issues with the heating upon booking and got told they hadn't used it since the boiler broke and it takes ages to heat the rooms to see whichs rooms don't have heating! Not good enough in my opinion. The only thing good about this hotel was location and the shower being hot/strong.

Staff are always super friendly and helpful, lovely atmosphere in the bar, breakfast is always perfect, rooms are slowly being decorated but ideal for y needs, will definitely book again when I'm in the area.

My room was clean although a bit dated. Bathroom ceiling needs attention as the paint is all flaky. The window should have a curtain of some kind on it so not to feel so exposed after a shower or going to the toilet. I was in Room 15. Apart from that it suited my needs.

Within easy reach of town centre. Very friendly staff and also met lots of nice people at the hotel

Convenient location; a little noisy; comfortable bedroom; tight bathroom. Amazing value for money!

No great at all

Great value in town centre, friendly staff. PS. Need new batteries for tv remote 😄

City centre location above a busy pub meant that there was a lot of noise both inside and outside making sleeping difficult. Toilet was broken meaning it couldn’t be flushed properly.

Its exactly everything i needed for my trip. Close to town, comfortable. The staff were lovely and the continental brrakfast was just what i needed in the mornjng.

The staff are superb, cooked breakfast is very good, rooms need refreshing but are suitable for my needs, I've stayed several times and always had a good night sleep.

Can’t complain Very cheap

We stayed one night to break up a long drive. Booked on spur of moment. When checked through reviews i wondered if mistake. The lady who checked us in was lovely and friendly. The room was perfectly adequate for 1 night. Was very clean,bed linen spotless. Comfy beds the bathroom was possibly brand new. Cooked breakfast was very nice and had lovely sausages which isnt always the case.Was noisy as on busy st and trains over bridge. But slept well. Could do with some hooks on backs of doors,some of hotel could do with redecorating and new carpet. But at 48.00 including 2 English breakfasts whats not to love. Would stay again

The place is dated. However it was clean, and all staff were very friendly. Easy walking distance to the city centre.

Ideal for a night on the piss