Elsol Hotel

This was by far one of the worst hotel stays I have ever experienced. The property failed to provide basic amenities, and the staff behavior was completely unacceptable. The room did not have a TV, even though this was clearly listed as an amenity when we booked. When we asked the staff about it, no solution was offered and no effort was made to correct the issue. We paid for certain standards, and the hotel simply did not deliver. The most disturbing part of the stay was the way we were treated by staff. A staff member threatened to throw our belongings out of the room if we did not make a payment before 12 PM. Speaking to guests in a threatening manner is completely unprofessional and unacceptable under any circumstances. It created a very uncomfortable and intimidating environment. Breakfast was also included in our booking, but in the morning we were told they had “run out of stock.” This is not a minor inconvenience — it shows poor management and lack of basic planning. If breakfast is advertised and paid for, it must be available to guests. We had to leave the hotel without eating. The location only made things worse, as it is inconvenient and added unnecessary stress to an already terrible experience. Overall, this hotel showed a serious lack of professionalism, organization, and respect for guests. I would strongly advise others to avoid staying here.

The hotel is very clean. The room was simple, but the quality of the bed was high, I slept very well. The employees are extremely kind and helpful, they supported me with everything. At the same time, especially the bathroom had a bad smell. Few ventilation opportunities. I booked a room with 'city view', but there was only a small window on top of the room, no view at all. I recommend the hotel to add some amenities in the room: a bottle with water, a glass for drinking, soap for my hands, such kind of things which are normal in a hotel. The room looked a little bit too empty. Thanks for considering my recommendations! Ton

Good

Tutto.ottima struttura,personale efficente. Prezzo comodo.camere attrrezzate e pulite.

Very nice hotel,good facilities, super kind staff, helpful manager and assistant manager, betty. Thank you for everything i will come back. Alex

Great experience

The best value for your money. Absolutely no hotel can beat this place in Addis. This would be a 5 STAR hotel if it was located on the main street. Friendly staff, Great breakfast, super clean rooms, comfortable beds, walking distance to authentic restaurants and cafe's. I have stayed for 5 nights and now I am extending my stay.

Hotel is very clean and the staff is very polite, but WiFi is horrible and it works half the day and when it works its crappy Tv is worthless bracket it not connected to WiFi nor satellite they promised to fix it 3 times but they didn't until i moved to another hotel

The girls and boys are very good for the help I need there is no ??? . The area very far from the description the Internet connection is very bad and to get rest very impossible too much noise from the people who cleaned the room or the Neighborhood overall I give this place less than one point from 10 disgusting.

Exceptional Stay with Outstanding Customer Service!⭐⭐⭐⭐⭐ I recently stayed at this hotel and had an absolutely wonderful experience from start to finish. The customer service was truly exceptional – every staff member I interacted with was friendly, attentive, and went out of their way to make sure I felt welcome and well taken care of. The room was clean, comfortable, and well-equipped, offering everything I needed for a relaxing stay. It’s clear that the hotel takes pride in maintaining high standards across the board. What truly stood out, though, was the team. From the front desk to housekeeping, the staff were not only professional but genuinely warm and helpful. Their hospitality made a real difference and elevated the whole experience. I highly recommend this hotel to anyone looking for a smooth, enjoyable stay with top-notch service. I’ll definitely be coming back!

Clean room excellent staff all around good place to stay

Bra men ibland högljudd sent på natten området är inte alls bra.

Exceptional customer service

Exceptional customer service. To further enhance the guest experience, it would be beneficial to include a chest refrigerator, kettle, and tea-making facilities in the room. Additionally, providing a few hangers in the closet and a safe for securing valuables would add to the overall comfort and convenience for guests

Fint Hotell priset är rimligt

Det var perfekt rent hela tiden den nära också små butiken

كل شي

Nice and clean and affordable.

Great hotel

New ultra modern facility. Highly recommended