Hôtel AKENA Biarritz - Grande plage

Stylish reception, bar and breakfast area did not compensate for miniscule room provided. Less than 25cm gap at foot and side of bed meant I hit my head on the wall mounted TV twice and bashed my shins on the bed frame. No room for chair, desk or other room amenities shown in website photos - avoid room 404 - far too small for two adults.

Hôtel au top et personnel au top je reviendrai !!

Excellent location, staff very friendly and professional

Fine hotel

Chilled out hotel with great decor. Walking distance from beach and great restaurants as well as local supermarket. Lovely staff, comfortable rooms.

The staff super helpful and friendly. Sousana the best. Answered all my questions about the city. Has parking available for 25€ and only two blocks away from the beaches. Good location.

Personnel au TOP ! Merci à eux pour leur aimabilité et leur petit conseil pour se stationner 😉

Hôtel agréable et bien placé

Breakfast was lovely and plentiful with freshly-squeezed orange juice. Room was very comfortable - we had asked for room on a low floor, which we got. All staff were friendly and helpful. The hotel is just a short walk from the very sandy beach and the bay surfers enjoy. It's also a couple of hundred yards from the town centre, a nightclub and post office. We ate each evening at the Bistrot Angeluan at the end of nearby Rue de la Bergerie. The staff there were very friendly and helpful - especially Josephine who speaks excellent English which she self-taught.

Belle expérience, à recommander

Café da manhã com pouca reposição apesar de ser bem completo, melhor ir cedo pra não ficar sem,hotel de muita rotatividade

Small but clean room, would recommend

The receptionist was exceptionally nice and accommodating. I mentioned I had a Zoom meeting shortly after I checked in and she offered a work area etc and was very nice thru out the stay, the room was very clean and the whole staff were excellent. I'll be back!

Allowed to check in super early which was much appreciated after a very early flight. Went straight to breakfast which was still on - great value and gorgeous. Proper orange juicer, boiled egg machine, fresh raspberries/blueberries & lovely pastries. No 11 bus from airport (€1.30) stops at St Charles le Marne stop just around the corner. You get back on for the airport at the stop just 1 min walk up street St Charles Victoria (one way system). 3 day bus ticket is just €8.60). Beach is end of street 3 minute walk. Shops are 10 min walk same direction then turn left. Room was small but fine. Good quality towels/toilet roll & rictuals shower gel/ shampoo & handwash. If you don't get room cleaned first day you get token for free soft drink/glass of wine - great value/idea. Windows opened fully which was great & air con heated room perfectly when needed (April stay). Sky News & BBC News on telly plus Netflix & ability to cast. Let us keep room on till 3pm last day for free as flight was later. Can't recommend hotel enough. Free sweets in jars in foyers and large umbrellas for use. Really friendly staff. On a quiet street with beautiful houses. Carrefour express & little bakery/chemist & pub just behind hotel, out front door & turn left, turn left just before bus stop opposite church. Walk up past Charlie's pub and swing left. Can't recommend enough! Get airport bus back & get Flix or Blabla car coach to San Sebastián from airport for day trip.

Perfecto para mascotas. Pero 20€. por día me parece excesivo.

Hotel situado a 10 minutos del centro. Para aparcar sin pagar hay que hacerlo un poco más alejado, ya que la zona del hotel es todo zona azul. Personal amable y hablan español.

Le bruit... On entend les ébats dans les autres chambres, les voitures dans la rue en permanence comme si on était sur le trottoir, même simplement les gens qui appellent leur chien ou discutent dans la rue ou les couloirs, l'isolation phonique est désastreuse. Pas de volets, des rideaux trop petits donc la lumière du jour passe, ainsi que celle des lampadaires par les côtés. Et un lit qui grince, mais grince! Pour le reste c'est très bien, propre. Pas de prise électrique au niveau des têtes de lit, juste une prise USB (ancienne génération) qui recharge un tel pendant des plombes. Pour le reste c'est très bien, personnel très sympa, accueillant, propreté irréprochable, mais pour dormir il faut prévoir un masque de nuit et des bouchons d'oreilles, c'est dommage.

Lovely stay

Clean and convenient

Very friendly helpful staff. Easy parking. Very centrally located. We liked the choice of not having the room serviced for one night and having a free drink at the bar instead.