Hyatt Regency Chennai

Very friendly staff and accomodating to our comfort during our stay. Food was amazing

Attitude of staff on front desk not professional - been told that i should pay each time i use the restaurant using my credit card rather than charging to my room and then paying a complete bill upon checking out.- I have never in all my stays in hotels around the world in over 30 years of travel experienced this, and coming from a Hyatt regency my estimation of this hotel brand has fallen down as the lowest estimation of poor customer service. Your front desk staff should ask for my credit card and then i can sign resturaunt bills to my room . Also on my last stay for breakfast staff just chatter amongst themselves . I will never stop at a Hyatt regency hotel again thanks

Clean room and friendly staff

Kudos to the staff and especially Aditi for going above and beyond. Would definitely recommend for anyone looking for a good hotel to stay at near this area!

何かの祝日だったからかもしれないが、welcom感が強く、入り口からチェックインまで対応して頂いた全員のホスピタリティが高かった。

Satisfactory

The service was very sub par. 1. Check in experience - chaotic at best - got only one room key for each room although both were on double occupancy. Keep in mind that you need a key card to use the elevators at all times. 2. When I requested an additional key, I got one but the first key was auto disabled. 3. By the time I Figured that out, my wife had gone out and I got a new set of keys but both the old ones were disabled leaving my wife stuck outside without a working card. 4. My daughters were refused room service - simply because they forgot to get my card details at checkin. They were hungry for hours while we were out. 5. An experience manager gave me her number asking to reach out if I had any issues during my stay but she never picked up my phone call - ever. 6. I was refused a physical copy if my receipt citing technical challenges. Overall, good property , well connected to Chennai but one of the worst service experiences that I have had.

While food and facilities are reasonable, the staff is terrible and unprofessional.

Good enough

The decorate and art work , beautiful - staff is very nice and helpful

Good

We had a great stay at Hyatt Regency for 20days we were there. From the managers and their staffs we were welcomed very warmly. Breakfast at the restaurants was well organised under Mr Anand and his team, the valleting teams Mr Rajnikhant and collegues were great and very helpful during our stay. Keep it up guys. Great team

Nice location and ambience inside. Great food

Excellent value for money. Staff were very customer focused and efficient.

Always an amazing hotel to stay in. The place is just awesome inside and the staff are all wonderful. The food and service is always of a very high standard.

Dear Hyatt Management, We would like to share our feedback from our recent 8-day stay at Hyatt Regency Chennai. The level of service exceeded our expectations, and the staff truly embodied the 5-star quality of your brand. From the beginning, we were impressed by the warmth and efficiency of the porters and bellmen who greeted us. Their speed in assisting with our luggage before check-in set a positive tone for our stay. The security screeners at the front gate were diligent while maintaining a welcoming smile, ensuring we felt safe from the moment we arrived. We’d like to particularly acknowledge a few exceptional staff members: Rajini, Vijay, and Daniel: Assisted with luggage during arrival and departure, making the process smooth. Mukesh at the front desk: His prompt assistance at 3:30 AM to confirm our flight departure time alleviated our anxiety. At the restaurant: Anand: Always ensured we felt at home, attentively meeting our needs. Soni: Her joyful and attentive service was delightful. Mukund, Biblak, Chittu, and another gentleman: Their excellent service and friendly demeanor enhanced our dining experience. On housekeeping: Akilah: Consistently maintained high standards and fast service. We were also pleased with the seamless airport transfer. A special thank you to the team for the thoughtful dessert on our last morning, which made our departure even more memorable. Thank you for your hospitality. We look forward to returning. Sincerely, Nav and Jackie

The property is near the US Consulate in Chennai and other nearby attractions. The hotel was spotless and the breakfast buffet was excellent.

No Swimming pool

During our stay we enjoyed the services provided by the hotel. All the staff were very humble,welcoming and polite. We also went to the spa and we enjoyed the services over there. Rini and Levis from spa gave us an excellent treatment of massage therapy. We would highly recommend this hotel and spa for our family and friends. Thank you.

I booked this hotel solely because of the photos of the relaxing pool area and so much needed r&r at the end of two weeks in India. I was never made aware at time of booking - false advertising on Hotels.com as well by not stating the pool is closed and there is massive construction going on. Upon check-in, also no mention of pool closure. Front desk clerk only addressed my husband, not me, even though my name was on the booking. She even came back saying to him, “I can’t find your booking sir” even though I handed passports with mine on top and open saying “the reservation's in my name”. She just if ignored me. I had to redirect her again; obviously she found the booking. She then offered my husband a paid upgrade without even making eye contact with me. The whole encounter was sexist and frustrating. Because I booked and paid externally, she refused to take a credit card for incidentals and said we must pay directly after any food/service and emptied our mini bar. We are now hit with multiple charges for foreign transactions vs paying one bill at the end. We were looking for the pool our next day and went into the spa to ask. The lady was confused and informed us of the closure/construction. We were obviously disappointed as were weren’t aware. We booked massages instead. They were ok but my lady answered a phone call half way through and left (unprofessional). Lastly, room needs maintenance. Bathtub shows layers peeling off, too poor to use. Do not recommend