Hotel Al ponte dei sospiri

The hotel staff was very friendly and helpful. They secured our transportation to the glass factory and the boat back to the airport. The dock was right at the hotel making our return trip very pleasant. Rafael delivered breakfast to our room each morning. He was a great ambassador for both the hotel and Venice. Our food was fresh and hot, and he always had a smile. I highly recommend this hotel for the location near major points of interest and the professional staff that strives to ensure you have a pleasant stay.

This was absolutely the best location. The hotel was lovely. Very clean and beautiful rooms. The best part was the breakfast included was room service every morning. Rafaele was extraordinary. He made our day. He was kind, welcoming and attentive. We will never forget how much he added to our stay.

Our stay was magical in the Casanova Suite. Perfect experience from A to Z. Great breakfast in the room with the amazing view of the ponte dei sospiri. Raffaele was great at the room service, very friendly.

We Loved our stay. Raphael was an exceptional host. We loved meeting his son Alejandro. It was an amazing comfortable experience. Our son and daughter in law were married at Lake Como and we had our 14th Anniversary while in Venice. Gracie for your kindness and hospitality

Breakfast served by Raffaele each morning. He was very cheerful and helpful!

Great location and the kindest staff ever. I especially want to thank Rafael for making our stay and memory in Venice more special and warmly welcomed. Strongly recommend this hotel.

Good

Everything was within walking distance.

We had booked Suite Casanova. The hotel should have a 24-hour reception according to hotels.com. Nevertheless I called the hotel at 5:00 PM and told them we would be arriving late due to flight delays. No problem, we will be here when you arrive, they replied. When we arrived at 11:30 PM, the hotel was closed for the night and no one answered the phone. The water taxi driver called around and finally managed to get in touch with the receptionist. After standing for 30 minutes on the small pier facing the canal, we were let in. The receptionist who had finally appeared helped us with our luggage to the room. He made it very clear that he did not intend to leave the room until he received a tip. The staff is not very service minded. We were also a bit surprised when we asked the reception to book a water taxi for us to the airport, they would only do it if they got paid in cash up front. Ouer room had a fantastic view of the canal and the Suspiros Bridge.

Great staff and location.

Fabulously central location, wonderful view and exceptionally charming staff including the always cheerful Raffaele make this 5⭐️ The water taxi arrival and departure were icing on the cake!

Really lovely….go see for yourself. The staff, the location - EXCELLENT.

Great!

Very central, friendly staff, big room, clean and quiet. Nice bed and shower. Breakfast served in the room was excellent. Mant restaurants nearby, including Rossopomodoro on the right corner, which is open later than others.

Great little boutique hotel. Its on a canal that is busy and was noisy over the weekend. Like in America, teenage boys out cruising the canals with music blasting. The bed was squeaky and a bit firm for our comfort, but the room was large and very nice. The staff was excellent and very attentive. Breakfast is served each morning in your room, included in the price. It's very close to St. Mark's square and lots of shopping. You do have to drag your luggage from the taxi drop off point and lots of bridges to cross and most do not have ramps, so be prepared to drag your luggage up and down the stairs over the bridges. We did get a porter from the hotel to the taxi area, 35 euro for 4 bags and that was a much nicer transfer. We would stay there again, but plan on week days over the weekends.

ESTADIA MARAVILHOSA, O HOTEL É LUXUOSO E CONFORTÁVEL. O CAFÉ DA MANHÃ SERVIDO NO QUARTO É EXCEPCIONAL. TENHO MAIS DUAS OBSERVAÇÕES IMPORTANTES, A LIMPEZA IMPECÁVEL E A LOCALIZAÇÃO EXCELENTE, AO LADO DA PONTE DO SUSPIRO.

Beautiful room !

Great quality for the price. Casanova Suite was nice and had a great view of the Bridge of Sighs. Not a 'suite' as might be expected, in terms of size - still very nice. Breakfast is delivered to the room - only option and it was just fine. Great location - quite and across from the best pizzeria in Venice m, Rosso Pomodoro!

Our stay was amazing! Everyone was friendly and very helpful! Our room was very comfortable and we were in walking distance of St. Mark’s square. Really enjoyed our stay!

We had a lovely stay at this hotel. It was the perfect location, close to everything. We stayed in a junior suite which was a large room with beautiful Venetian decor- we loved it!! The in room breakfast delivery was such a nice touch!