Porta Rossa Hotel Firenze Colbert Collection

Great hotel in an amazing location. Our 2nd time staying at the property. Close to everything in Florence. Staff is excellent!

**The People Are What Make This Hotel Five-Star** I have stayed at many five-star hotels around the world. While this hotel delivered on everything you expect from luxury—beautiful rooms, excellent amenities, and attention to detail—the true difference was the exceptional service. Azmir, the doorman, welcomed us with the same genuine smile every day during our five-night stay. His warmth and professionalism, even standing at the entrance all day in the Florence summer heat, truly stood out. For international travelers, the WhatsApp support was a wonderful touch. Antonietta and Nadine from Guest Relations responded quickly and made communication effortless. Angelica and Nirvan from the front desk also provided incredible support during my lost luggage situation. The true test came after we checked out. One of our pieces of luggage was lost by the carrier and arrived at the hotel after we had already left Italy. Although we were no longer guests, the team kept our luggage safe, sent updates and photos, followed my instructions, and coordinated the shipment back to our home in the United States. Special thanks to Erika and Antonello for arranging the shipping label, DHL pickup, and keeping me updated until it was collected. I often saw the phrase “We remain at your disposal” in their emails, and this hotel truly meant it. Thank you to the entire team for showing us what exceptional hospitality truly means.

Wonderful property, beautiful features, great decor and wonderful service! We loved our stay and will be back again for sure! 💛