Palazzo Navona

From

The rooftop terrace is just amazing! Good food and great service combined with a wish to kill for. Make sure to use it is my best advice

Great service. Everything seems clean and new, and it is ideally located.

everything was very good

I would not recommend this hotel, especially for families with young children. My wife was 12 weeks pregnant, and we were traveling with our 2-year-old son. The air conditioning in our room was not working, making the room unbearably hot. Despite repeatedly asking for help, the hotel failed to provide a timely solution and kept us waiting in the lobby until around 10:00 PM with our exhausted toddler. In the end, no suitable room was available, so my wife and son had to sleep in my mother-in-law’s room while I was left without my family. This was completely unacceptable. I requested a full refund because the hotel failed to provide the room I had paid for. They refused, offering only a one-night refund and a discount for the second night, but the terms were never clear, and I still have not received any refund. The next day they moved us to another room, but the air conditioning there was also defective. This clearly was not an isolated issue. The staff were polite, but the handling of this situation was unacceptable. A hotel of this standard should never leave a pregnant guest and a young child in these conditions. I will not stay here again and cannot recommend this hotel to families.

Wonderful. Centrally located and great rooms. We will definitely stay here again

The size, cleanliness and comfort of the room was truely 5 star by EU standards.

Location couldn’t be better. One block from Plaza Navona, yet reachable be taxis. The accommodations are contemporary-with-flare style and the staff members were very friendly (it’s Italy!). It has a lovely bar. The Mexican restaurant across the street is quite good and a nice break.

100

Good location and modern hotel.

Perfect hotel! Wonderful location, super friendly staff, and an incredible room—spacious, clean, modern, and super comfortable!

Amazing hotel!! The location was amazing!! I have nothing negative to say about our stay - we loved everything- a great space for a family of 4!

What a location. We traveled with 3 small children and got 2 rooms that were right by each other. It was a great location, easy to walk to all the places we wanted to go. Very clean, everyone that worked there was kind and very helpful. The hotel is very beautiful with their rooftop patio! Highly recommend this hotel!

Beautiful room and staff was so kind

위치와 직원들의 따뜻한 서비스가 정말 인상적인 호텔입니다. 로마 주요 관광지 대부분을 도보로 이동할 수 있을 만큼 위치가 훌륭해서 여행하는 동안 매우 편리했습니다. 저희는 신혼여행으로 로마를 방문했고, 도착 첫날 예상치 못한 일이 있었습니다. 14시간의 긴 비행 후 공항에서 택시를 타고 밤 9시쯤 호텔에 도착했는데, 체크인을 마치고 나서야 택시에 휴대폰을 두고 내렸다는 사실을 알게 되었습니다. 언어도 잘 통하지 않는 낯선 도시에서 정말 막막한 순간이었습니다. 그때 호텔 직원분들이 바로 나서서 도와주셨습니다. 특히 Francesco, Giuseppe, Khrystin 세 분께 진심으로 감사드리고 싶습니다. 제 휴대폰에 직접 전화를 걸어주시고, 이동 동선을 함께 차분히 되짚어 주셨으며, 택시 영수증을 확인해 카드사를 통해 택시 기사와 연락할 수 있도록 도와주셨습니다. 문제를 해결할 수 있을 때까지 끝까지 함께해 주셨고, 덕분에 결국 휴대폰을 무사히 찾을 수 있었습니다. 단순히 업무적으로 대응하는 것이 아니라 진심으로 걱정해 주고 도와주려는 마음이 느껴져 정말 큰 감동을 받았습니다. 낯선 도시에서 받은 이 따뜻한 도움 덕분에 신혼여행의 첫날이 오래 기억에 남는 소중한 순간이 되었습니다. 다시 한번 Francesco, Giuseppe, Khrystina 세 분께 감사드립니다. 이 호텔은 단순히 위치가 좋은 숙소가 아니라 여행자를 진심으로 배려하는 곳이라는 인상을 받았습니다. 로마를 방문하는 분들께 자신 있게 추천하고 싶습니다.

A localização, a equipe sempre disposta a ajudar e muito cordial, o café da manhã. O quarto que ficamos era pequeno, mas o chuveiro muito bom e os travesseiros maravilhosos.

I stayed here for my birthday, the team made everything amazing and welcoming!! We had an incredible stay… the room was spacious, clean and the hotel location is perfect.

Great location

Superfint. Mega centralt og personalet var virkelig søde og betænksomme. Det vælger vi igen!

Väldigt trevlig personal, mycket bra läge nära till allt. Rena och bra rum. Märkligt med glasdörrar till toalett/dush.