Hotel Riu Emerald Bay - All Inclusive

Habitación limpia, áreas recreativas con espacio y acceso fácil a la playa

Todo bien

I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room

Excelente lugar

Las albercas estaban limpias y mucha variedad, para todos los gustos, el personal muy amable, pero una persona del restaurante no me atendio bien, todo lo demás muy buen servicio y las instalaciones también.

Ya le hace falta una renovación y les faltan mejores bebidas.

Excelente limpieza y no tenía vista a la playa pero pedí el cambio a una que si tuviera vista a la playa y me la asignaron

MUY BUENA

Third time I stay at RIU and always amazing. Staff is friendly, every area in the hotel is clean and the food is delicius. For me and my family is the best hotel in Mazatlan!!

Resort had all you can need to have a great vacation. The only downfall is that is far from the malecon but other than that great place to vacation. Will recommend to others.

Albercas muy buenas y el personal excelente

Our trip was exceptional. The rooms and floors were spotless and cleaned everyday. The staff were very attentive, friendly, and kind. The pools were all very clean and always had fun activities to participate in. The beach was very enjoyable and there was always a lifeguard keeping everyone safe.

Las albercas en excelente condiciones y el personal muy amable , los restaurantes muy completos en variedad de guisos , ojo hay restaurantes que ocupas reservar para cenar eso hagalo en cuanto llegues , recomiendo al 100 este hotel !!!!

El hotel es muy grande y la recepción no está diseñada para la cantidad de huéspedes, pésimo servicio y mucho tiempo de espera para checkin y checkout. En la habitación el aire acondicionado está programado para mantenerse en 23° C., ésa temperatura no es fría y el cuarto se siente muy caliente, deben permitir que los clientes decidan a que temperatura quieren el cuarto. La regadera esta mala y muy peligrosa.

Pools were awful and on each of them there seemed to be something unpleasant floating in them. The “band” playing live music was unbearably loud to the point where our party couldn’t have a conversation. It went on for hours and hours daily. We could even hear it in our room with the door balcony door shut. The rooms very outdated, bed linen not always clean, bathroom could do with a new shower curtain. The plug sockets were so old that plugs would continuously fall out. Would never return. The staff were friendly and polite

Staff overall pretty friendly, same food at the buffet every day but decent. The Italian restaurant was good, the Japanese restaurant was just another buffet. The most disappointing was everyday from 2-7pm there were 3 mariachi bands playing at the same time - different songs… plus the hotels music. Every afternoon was very loud and chaotic. There will be no enjoying your sunsets from your balcony… There is also a market set up on the beach every day and you’re constantly approached on your way to the ocean. Hotel does have private beach area where the vendors are not allowed. Also the pillows were next level terrible.

Todo estuvo excelente

Estuvo increíble como cada año seguro regresamos el año siguiente

Todo estuvo muy bien excelentes atenciones

El personal es muy atento, definitivamente el servicio es lo mejor del hotel. Las amenidades, actividades, restaurantes y shows son muy buenos.