Hotel & Ryad Art Place Marrakech

部屋においてある水が、なくなっても補充されなかった。 持ってきてくれるようにお願いしたら、初日のみ無料で2日目以降は有料と言われた。

Great place great location

We stayed at this property for several nights, this is a lovely property. The staff are very welcoming and more than happy to advise or arrange day trips away for guests at a moments notice. We'll definitely stay again next time we are in Marrakech.

Lovely hotel in a superb location on the Medina. Excellent attentive & helpful staff and lovely breakfast served. I would certainly return. Great value for money too. 5****

Very good location, good breakfast. Rooms are windowless and that was not clear when booking. Small window to the interior common space of the building.

No upgrade , They didn’t even give me the room that I paid, I changed my hotel . Expedia offer the service doesn’t have exist, no free transfer either

The location is amazing and the breakfast was really good, lots of variation every day. All the staff, the guys at reception, the doorman and the guys at breakfast are all really helpful and friendly. The room was very good and the bed very comfortable. The only slight issue I had was with the the bathroom, the shower worked fine but the bathrooms just looked very dated and that made them look not very clean. I would defintely stay there again though

The staff here is absolutely first rate. The communication is brilliant. The front desk, breakfast staff (especially Rabbi) were absolutely first class. This hotel is a class act. We really loved it from start to finish. Always met with a smile every morning. The breakfast is extensive, pool is a pleasure. Thank you Art Riad. You guys should run hospitality courses.

Cet hôtel prétend être un hôtel de luxe alors qu’il n’y a absolument rien de luxueux. Nous avons subi pendant notre séjour de 4 jours au mois de juillet des coupures de courant à répétition et donc d’eau et de wifi, soit disant pour cause de travaux. Nous avons dû nous même aller à la réception pour voir ce qu’il se passe et pour que le chef de réception très désagréable, ne trouve rien d’autre à nous dire que ce n’est pas de sa faute et qu’il faut attendre que le courant revienne. Personne n’est venue à notre chambre nous informer de la situation. Étant donné qu’il n’y a pas de fenêtre dans la chambre, ce qui de base n’est pas problématique mais dans ce cas là c’était le noir total…. Investir dans des lanternes ou lampes à pile ne serait pas de trop pour dépanner. Aucun geste commercial n’a été fait ne serait ce que sur une bouteille d’eau prise du mini bar, rien. Les chambres ne sont pas bien insonorisées, nous étions à l’étage du bas et entendions beaucoup les personnes au dessus de nous. L’eau de la piscine ne rafraîchit pas, proche de la température de l’eau d’un bain. Je tiens quand même à dire que les autres membres du personnel étaient très sympathiques et nous ont conseillés sur les choses à voir. Nous ne recommandons pas cet hôtel car pour le prix on s’attend à être traité mieux que cela et ces péripéties ont gâché notre séjour.

Atención muy bien, olvidé mis chanclas de baño (Ivonne Rangel) en habitación 3, favor de avisar al hotel que regreso a Marrakech el lunes 15 y pasaría al hotel a recogerlas. Muchas gracias

Good location for the medina area.

The staff was incredibly welcoming and helpful. They arranged dinner reservations for us, had suggestions on what to see and where to go, and held our luggage after check out so we could enjoy the medina a little longer before leaving town. Cannot recommend this place enough!

The property can improve it’s breakfast choice

If you’re going to Marrakech this is the hotel to stay. In the middle of old city market square. I never imagine that the golden huge hotel doors opened up to such an extraordinary moroccan hotel. I was blown away with the decor and the detail throughout the hotel and the rooms. Such friendly staff and the place is impeccably clean. Originally this was a very huge mansion of a very wealthy family that converted this to such an amazing hotel. Highly recommended!!!!

Location on the Jemaa al fna square made our visit easy and walkable to all major sites. Quiet and pristine clean. Staff made all arrangements feom dinner recommendations to an amazing and reasobly priced family oriented spa. The service staff were lovely and attentive to our family. We visited two years ago and stayed in an amazing riad. But this gem is a riad palace. Will absolutely visit again.

Wonderful property and staff. So welcoming and clean. Great pool and rooftop deck. Next to all the old city sites and shopping. Great decor. I will stay again.

Perfecto para alojarse y conocer Marrakech .. excelente atención

Great staff, especially Zachariah. Very clean and comfortable. We enjoyed the pool.

We stayed in three different Ryads during our 10-day stay in Marrakech, so we are using this information to write this review. The place is located right next to the Jemaa el-Fnaa square, which is very interesting touristically. But they close it during certain times, making it very inconvenient to access the Riad: if you get a transfer or even to get some tours pick-up/drop-off they can't access it so you will have to walk a couple blocks (sometimes walking with your luggage and/or at very inconvenient times). so accessibility is an issue. The staff was fine, not rude but very serious compared with other places. This Ryad may have been a better place a couple of years ago, but now it looks outdated and not well taken care of. There is a clear lack of cleanliness at least in the room we stayed in, we thought about playing a bit extra and staying in this place but it was a bad decision. There were live ants inside the water kettle in our room, after letting the reception desk know they sent someone to replace it. Still not a good experience, and we doubt the cleaning of the rest of the place.

Clean, quiet, friendly