Quest Nelson

Clean, spacious room. Ideally located close to city centre and restaurants.

Lovely room value for money clean and tidy fully stocked kitchen. Lovely stay

Really nice rooms that have laundry facilities and kitchen facilities in the unit. This hotel is in a great area of Nelson with good restaurants just a walk away.

Great kitchen with all you need to prepare basic means. Not a hugely inspiring location but apartment is fine .

It was so handy to have access to a washer and dryer. Plus, we were upgraded to their biggest apartment. Reception was very friendly and helpful.

Lovely clean and modern room close to the centre of Nelson. Friendly reception staff. Found some lovely places to eat and drink and met some amazing people.

Clean, good staff

Excellent, staff also worked with me very well long distance on change/ refund

Efficient staff, clean room and convenient location

I had two uneventful two night solo stays at this hotel three weeks apart. Uneventful that is until I checked out the second time and 24 hours later had $56 lifted from my debit card. On querying the charge I was informed I’d spilled a cup of coffee on the carpet, which took an hour and eight towels to clean up. I protested my innocence and was told to email my complaint, which I did. The reply from their franchise director clearly implied I was lying and had four very dubious photos attached, showing various towels arranged on the floor, purporting to show how they’d been used to clean up the spill, which must have been at least a bucketful of coffee. All in all a work of pure fiction ! More annoying is that they claimed to have noticed the spill just after I checked out, but waited 24 hours to take the money, ensuring I was far enough out of the way not to return. Well I learned my lesson the hard way, if you’re booked to stay here make sure you get them to inspect your room as you check out and ensure they remove your card details. If you’re considering booking I’d swerve this one. Nothing wrong with the hotel, but not to be trusted.

Excellent, friendly staff. Clean room!

We found the parking situation annoying. The information at booking is that “parking available” which translated to parking is $15. Then, after parking and paying the fee we found out there was free parking at the rear of the building.

Very efficient toilets. Staff however could have helped us with our bags into the storage cupboard

Room had everything we needed, well equipped kitchen, nice beds. Unfortunately the air cons blasted a smell of cooking oil when turned on. Saturday night shenanigans (cars, grog, fights) happened in the square behind the hotel until the early hours and a visit by the local cops.

Bed was ok but cleaning staff noisy even with a do not disturb sign on door location was ok

Staff very good from reception to room servicing. Two good mirrors in room.Good shower. Desk Table Chairs and Kitchen all good. Central city position. Short wak to supermarket cafs and restaurants. Parking if you need it. Sunny room with views.

Beware of Quest Nelson, they will charge your credit card after you leave without any notification for 'additional cleaning'. This was the second time my partner and I stayed at Quest Nelson (this time it was for 5 nights), we were clean and respectful of the space as we always are, and after checking out we discovered an additional unexplained charge on our credit card. After emailing reception to enquire, thinking it was an error, Quest Nelson informed us of an additional night's charge to to 'extra cleaning required', and when we requested additional information to substantiate the claim, they completely avoided any response. Separately, my partner was involved in an accident and required crutches so we booked an accessible room. On the day he was coming out of the hospital I asked reception to inform the cleaning staff that there were a lot of items (rubbish, vacuum cleaner, rollaway bed etc) that was blocking the hallway and a potential trip hazard, and asked the hallway be clear for when we return to our room. That request was taken on board for that first day, however every subsequent day, there continued to be items in the hallway blocking easy access to the room. Overall, I am disappointed in Quest Nelson and would recommend you avoid them as our experience has been just awful.

We had an unexpected late check in and early go and couldn’t have been more helpful with everything!

The staff were very accommodating and the check in was quick and hassle- free. The room was clean and was with everything we need except for the body lotion. There was an elderly guest lady who fell in front of the hotel due to uneven surface, which I believe the management should look at as she tripped and ended up having a deep cut on her forehead. This is a health and safety hazard that they should give importance to. Also, there were no available first aid kits on site. The male Receptionist was amazing as he helped us with what we need during the emergency as my partner and I were both Nurses. He also helped us in jump starting our car. First aid training I guess is important just to be able to know what to do in emergency cases like fall. It was our first time in Nelson and definitely would love to come back and stay at Quest again. Thank you for the wonderful service ❤️

It was fine