Hotel Costa Inn

I had a wonderful stay at the hotel. Everything was great overall. My only minor issue was that the bathroom was a bit small, but it didn’t really affect my experience. I speak English while the staff primarily spoke Spanish, but they were very willing to translate and assist me. They were extremely helpful and made me feel comfortable throughout my stay.

This hotel is located just a few blocks from the Santo Tomas train station, right behind a hospital. It’s decent for the price, I guess, but the cleanliness of my room was poor. The bedsheets and towels were stained, the bathroom sink was dirty, and the toilet was partially clogged—it needed to be flushed at least twice every time.

el hotel cuenta con seguridad y personal muy atento a ofrecer una estadia comoda, tiene tiendas y restaurantes cercanos a las cuales puedes ir de dia , de noche no es recomendable caminar por las cercanias , en lineas generales tiene buenas instalaciones en buenas condiciones buena calidad precio valor

Si

It was simple and easy

I love the place it’s near some places it’s my second time staying there

La habitación con un baño terrible no se podía ni bañar La atención no fue la mejor

It was comfortable

My whole family got bites from bed bugs or some other pest. We asked for another set of bed sheets for one room because the other ones had urine or some other stains on them. They didn’t give us any even though they said they would. The shower was a complete joke - they were built for a person that is skinny as a 2x4. The shower doors were not made for these showers. We went to the restaurant for supper and all we got served was water and pop. The waitress never did come back to take a food order. We ended up ordering food from Uber Eats and we couldn’t eat it all - so I gave the unopened portions to the lobby staff for free. The staff spoke no English so it was very hard to communicate with them. We had 3 nights booked and decided we could only stay for one night because of the bed bugs, poor service, loud people in the hallways that security had to come and deal with, improperly set up bathrooms and overall not a very nice hotel to stay with family members. Would not recommend this hotel to anyone.

The room was clean; staff was helpful

La habitación estaba sucia, mal tenida, el personal del hotel nada afable, no ayudó en nada

La habitación no colocan toallas para la salida del baño como aún utilizan cortinas el piso se moja afuera casi se cae mi mamá y se iba dar un mal golpe aparte no me entregaron una toalla por persona la habitación era de 4 personas y solo me dieron 2 tuve q pedir las otras y en total no surtian a tiempo el papel y los jabones no pasaban a limpiar la habitación las luces estaban opacas y algunas q ni prendía es todo lo q recuerdo espero si voy una próxima haya mejorado solo me dieron 3

Sinceramente el hotel no era lo que yo esperaba las camas son de hierro y con nada se movían de un lado al otro

El inodoro estaba dañado y sucio, por lo demas todo excelente 👌

Excelente atención

El personal muy amable y la habitación muy cómoda

Todo estuvo bien, solo el personal deberia ser mas amable

Terrible customer service, i had to pay extra for two beds!!

The A/C was fine, but it shutdown at intervals. I am not sure whether that was a mechical issue. However, with minutrs of calling the front desk, the powrt was restored to the A/C--this occurred on 2 occasions during my stay. I also noticed the same with elevator, and when the front desk attendant was notified the power to the elevator was restored. I was surprised that guest had to pay for ice, which was priced very high--$2.00 for a pitcher

Nice bathroom