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Cap Vermell Grand Hotel

Hotel
9.4
/10
Cemerlang
289 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Menesha

10.0
/ 10
Luxurious suite plenty of space for family of 4, very comfortable beds and seating excellent for business use as well as our family holiday. Beautiful bathroom and extra WC. Staff very friendly and helpful breakfast was simply delightful. Lots of choice love the fresh Majorcan selection Valet Parking for Cars and Minibar included with our room. After eating in the hotel, we also ate in local restaurants which were also very nice to try a visit to the local castle in Capdepera lunch in the village after strolling round the market on a Wednesday.
Lihat terjemahan

Carlos

10.0
/ 10
Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.
Lihat terjemahan

Carlos

10.0
/ 10
The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.
Lihat terjemahan
Di Kawasan
Lihat Peta
Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Mallorca, Balearic Islands, Spain, 7589

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
WiFi
Cap Vermell Grand Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Capdepera. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Cap Vermell Grand Hotel

Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Mallorca, Balearic Islands, Spain, 7589
Temui Lebih Banyak Tempat

Ketahui Lebih Lanjut Mengenai Cap Vermell Grand Hotel

Lokasi


Cap Vermell Grand Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Capdepera.

Tentang Cap Vermell Grand Hotel

Perkhidmatan kualiti tertinggi berserta kemudahan yang banyak akan membolehkan anda mendapat pengalaman percutian yang paling baik.

Pusat kecergasan hotel ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Nikmati hidangan kegemaran anda dengan makanan istimewa dari Cap Vermell Grand Hotel eksklusif untuk anda.

Cap Vermell Grand Hotel adalah hotel yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu hotel ini.

Dapatkan saat yang berharga dan tidak dapat dilupakan sepanjang penginapan anda di Cap Vermell Grand Hotel.

Semua kemudahan dari Cap Vermell Grand Hotel

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Lawatan
  • Kakitangan berbilang bahasa
  • Daftar masuk ekspres
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Aktiviti

  • Payung pantai
  • Tab panas
  • Kolam renang terbuka
  • Kolam renang tertutup
  • Spa
  • Taman
  • Tuala pantai
  • Perpustakaan
  • Sauna
  • Bilik wap

Umum

  • Parkir
  • Lokar
  • Bankuet
  • Dewan besar
  • Dewan sambutan
  • Teres

Kemudahan Perniagaan

  • Kemudahan mesyuarat
  • Bilik persidangan
  • Pusat persidangan
  • Bilik persidangan

Kemudahan Umum

  • OTHER
  • Restoran
  • Kawasan bebas rokok
  • Peti keselamatan

Pengangkutan

  • Perkhidmatan limo atau kereta bandar
  • Shuttle kawasan pantai
  • Shuttle kawasan berhampiran

Makanan dan Minuman

  • Bar
  • Bar tepi kolam renang
  • Sarapan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Salun rambut
  • ATM/Perbankan

Sukan & Rekreasi

  • Gelanggang tenis terbuka
  • Kecergasan
  • Gelanggang tenis

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak dengan surcaj
  • Pusat penjagaan kanak-kanak berpenyelia

Kemudahan Internet

  • Internet LAN
  • WiFi percuma

Mesra Keluarga

  • Kolam renang kanak-kanak

Khidmat Shuttle

  • Pengangkutan dari lapangan terbang dengan surcaj

Polisi Penginapan & Maklumat Umum di Cap Vermell Grand Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Bayaran pengangkutan ulang-alik lapangan terbang: EUR 393 setiap kenderaan (perjalanan pergi balik, maksimum seramai 3 orang)
  • Bayaran haiwan kesayangan: EUR 30 setiap haiwan kesayangan, semalam
  • Haiwan perkhidmatan terkecuali daripada fi
  • Bayaran katil lipat simpan: EUR 120.0 semalam

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Cukai dikenakan oleh kerajaan tempatan dan akan dikutip di hartanah. Cukai dikurangkan sebanyak 50% selepas malam ke-8 penginapan dan kanak-kanak bawah umur 16 tahun terkecuali. Pengecualian dan pengurangan lain mungkin dikenakan. Untuk butiran lanjut, sila hubungi hartanah menggunakan maklumat dalam pengesahan yang diterima selepas membuat tempahan.
  • Cukai dikenakan oleh bandar: Dari 1 November - 30 April, EUR 1.10 seorang, semalam , sehingga 9 malam dan EUR 0.55 kemudian. Cukai ini tidak dikenakan kepada kanak-kanak berumur bawah 16 tahun tahun.
  • Cukai dikenakan oleh bandar: Dari 1 Mei - 31 Oktober, EUR 4.40 seorang, semalam, sehingga 9 malam dan EUR 2.20 kemudian. Cukai ini tidak dikenakan kepada kanak-kanak berumur bawah 16 tahun tahun.

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit, kad debit dan wang tunai
  • Hartanah ini mempunyai hak untuk melakukan prapengesahan kepada kad kredit tetamu sebelum ketibaan.
  • Transaksi tanpa tunai tersedia
  • Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan). Untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 48 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 12:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Cap Vermell Grand Hotel
142
Bilangan tingkat di Cap Vermell Grand Hotel
3
Fasilitas lain di Cap Vermell Grand Hotel
Perkhidmatan dobi, Lawatan, Kakitangan berbilang bahasa, Daftar masuk ekspres, Suratkhabar di lobi

Soalan lazim tentang Cap Vermell Grand Hotel

Apa facilities yang tersedia di Cap Vermell Grand Hotel?
Berikut facilities yang ada di Cap Vermell Grand Hotel seperti Kolam Renang, Restoran, Meja Depan 24 jam, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Cap Vermell Grand Hotel?
Masa check-in di Cap Vermell Grand Hotel bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Cap Vermell Grand Hotel menyediakan sarapan pagi?
Ya, Cap Vermell Grand Hotel menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Cap Vermell Grand Hotel?
Cap Vermell Grand Hotel ialah hotel bertaraf 5.0-bintang.
Berapakah bilangan tingkat di Cap Vermell Grand Hotel?
Cap Vermell Grand Hotel mempunyai 3 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Cap Vermell Grand Hotel

Penilaian & Ulasan Keseluruhan Cap Vermell Grand Hotel

Sumber lain (289)
9.4
Cemerlang
Daripada 289 ulasan
Kebersihan

9.6

Keselesaan Bilik

9.6

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Cap Vermell Grand Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Menesha
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

Luxurious suite plenty of space for family of 4, very comfortable beds and seating excellent for business use as well as our family holiday. Beautiful bathroom and extra WC. Staff very friendly and helpful breakfast was simply delightful. Lots of choice love the fresh Majorcan selection Valet Parking for Cars and Minibar included with our room. After eating in the hotel, we also ate in local restaurants which were also very nice to try a visit to the local castle in Capdepera lunch in the village after strolling round the market on a Wednesday.
Read More
Armin
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 20 minggu yang lalu

Hotels.com verified review

Zuvorkommendes Personal. Sauberes und grosszügiges Zimmer ä.
Salla
8.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

Mukava hotelli ja työntekijät, todella hyvät ravintolat. Kylpylään ei ikinä saanut varausta, aina täynnä.
Sigrid
10.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

Perfekter Service, das Personal sehr aufmerksam.
Michael
10.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

Few minor things in the room didn't work, but overall amazing.
Megan
6.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

The hotel is far away from any beaches but the rooms are huge like having apartment and completely new. The food wasn't spectacular. Its inconvenient to get from your room to anywhere because of how expansive the hotel is. This was by far the newest and most luxurious hotel we stayed at over our 2 week visit to Spain. The rooms are awesome but the location of the hotel is very far from anything. The service is good but they don't really go the extra mile for 5 star experience.
Read More
Ivis Dianthony
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 25 minggu yang lalu

Expedia Group verified review

5 Star experience taken to another level
Miracles
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 25 minggu yang lalu

Expedia Group verified review

Really enjoyed the staff, cleanliness and pool.
Susan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.
Read More
Jonathan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Amazing hotel voro was unbelievable
Carlos
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.
Carlos
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.
Alana
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Wonderful stay
maybet
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

It’s beautiful and excellent service
Patricia
4.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit
SAMY
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Excelente!
Alison
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back
Calibo
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 32 minggu yang lalu

Hotels.com verified review

There was a noticeable lack of competence throughout the hotel, or perhaps many of the staff simply didn’t speak English well enough. Whether it was at breakfast—where we waited 20 minutes for a matcha latte only to be told they had run out—or at the front desk, where we requested room cleaning that never happened, the service was consistently disappointing. At the pool area, we waited 40 minutes for our food, then another 20 minutes to receive the bill, which turned out to be incorrect. The drawers in the room were dirty, and the glass we ordered never arrived. The only staff who were quick and competent were the bell boys.
Read More
Hashem
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Nice resort and family friendly
Tashi
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Disappointed – Poor Service Overshadowed a Beautiful Property While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark. We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups. As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter. For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.
Read More
Bilangan ulasan setiap halaman
20
40

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Penilaian & Ulasan Keseluruhan Cap Vermell Grand Hotel

Sumber lain (289)
9.4
Cemerlang
Daripada 289 ulasan
Kebersihan

9.6

Keselesaan Bilik

9.6

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Cap Vermell Grand Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Menesha
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

Luxurious suite plenty of space for family of 4, very comfortable beds and seating excellent for business use as well as our family holiday. Beautiful bathroom and extra WC. Staff very friendly and helpful breakfast was simply delightful. Lots of choice love the fresh Majorcan selection Valet Parking for Cars and Minibar included with our room. After eating in the hotel, we also ate in local restaurants which were also very nice to try a visit to the local castle in Capdepera lunch in the village after strolling round the market on a Wednesday.
Read More
Armin
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 20 minggu yang lalu

Hotels.com verified review

Zuvorkommendes Personal. Sauberes und grosszügiges Zimmer ä.
Salla
8.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

Mukava hotelli ja työntekijät, todella hyvät ravintolat. Kylpylään ei ikinä saanut varausta, aina täynnä.
Sigrid
10.0
/10
Diulas 22 minggu yang lalu

Hotels.com verified review

Perfekter Service, das Personal sehr aufmerksam.
Michael
10.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

Few minor things in the room didn't work, but overall amazing.
Megan
6.0
/10
Diulas 24 minggu yang lalu

Hotels.com verified review

The hotel is far away from any beaches but the rooms are huge like having apartment and completely new. The food wasn't spectacular. Its inconvenient to get from your room to anywhere because of how expansive the hotel is. This was by far the newest and most luxurious hotel we stayed at over our 2 week visit to Spain. The rooms are awesome but the location of the hotel is very far from anything. The service is good but they don't really go the extra mile for 5 star experience.
Read More
Ivis Dianthony
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 25 minggu yang lalu

Expedia Group verified review

5 Star experience taken to another level
Miracles
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 25 minggu yang lalu

Expedia Group verified review

Really enjoyed the staff, cleanliness and pool.
Susan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.
Read More
Jonathan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Amazing hotel voro was unbelievable
Carlos
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.
Carlos
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.
Alana
10.0
/10
Diulas 30 minggu yang lalu

Expedia Group verified review

Wonderful stay
maybet
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

It’s beautiful and excellent service
Patricia
4.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit
SAMY
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 31 minggu yang lalu

Expedia Group verified review

Excelente!
Alison
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back
Calibo
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 32 minggu yang lalu

Hotels.com verified review

There was a noticeable lack of competence throughout the hotel, or perhaps many of the staff simply didn’t speak English well enough. Whether it was at breakfast—where we waited 20 minutes for a matcha latte only to be told they had run out—or at the front desk, where we requested room cleaning that never happened, the service was consistently disappointing. At the pool area, we waited 40 minutes for our food, then another 20 minutes to receive the bill, which turned out to be incorrect. The drawers in the room were dirty, and the glass we ordered never arrived. The only staff who were quick and competent were the bell boys.
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Hashem
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Nice resort and family friendly
Tashi
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Disappointed – Poor Service Overshadowed a Beautiful Property While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark. We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups. As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter. For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.
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