Cosmo Apartments Passeig de Gràcia

No reception. Have to go far to check in. No cleaning or change of linen or towels during stay (4 nights). Great location though

The check in is quite a process. You have to go to their office which is really far from your apt., and you have to wait for shuttle bus and take you to the apt. By the time you can get in to your place will be at least 1.5 -2 hours later.

カードキーの受け取りをオフィスで行いましたが、その際のやりとり、スペイン人の英語が今ひとつで困難を感じました。こちらの不手際もあり、事情が複雑になったため、その調整をしなければならず、冷や汗ものでした。スペイン語をもっと勉強していくべきでした。

They did not inform us correctly and we were in the wrong place without a key. The reception desk was at a different location. That was very bad, because I did not get any information about it before.

Very close to most activities. The only is there is no reception area and you have to pick keys somewhere else

Escolhemos o Cosmos pela localização e sabíamos que a retirada da chave era em outro local. Como havíamos feito 2 reservas sequenciais, na chegada nos informaram que no check-in da segunda reserva bastaria telefonar que viriam ao nosso encontro para validar as chaves e cobrar a taxa de turismo. Como pedido, deixamos o valor sobre a mesa da sala e as chaves seriam ajustadas. Hora marcada e ninguém apareceu. Ligamos informando que ninguém havia aparecido e nos mandaram ir até a recepção ( 30 min de ônibus). Chegando lá pagamos a taxa de turismo e testaram nossas chaves e constataram que estavam ainda magnetizadas e que era desnecessário nosso deslocamento até lá. (30 min de retorno ao apartamento). Quando voltamos ao quarto, havia um bilhete da camareira informando que havia pego o dinheiro que deixamos em cima da mesa (para pagar a taxa de turismo, como haviam pedido por telefone). Tivemos que ligar novamente para a recepção reclamando que o dinheiro havia sumido. Na manhã seguinte a camareira nos devolveu. A organização é muito ruim. Uma lâmpada estava queimada quando chegamos, não tem microondas, um dia voltamos pro quarto e o sofá cama estava arrumado, sem que tivéssemos pedido, mais de um dia disseram que enviariam um varal para o quarto e depois avisaram que não tem, entre outros. Enfim, o apartamento é bom e limpo (embora a cozinha seja bem básica, e a localização é ótima, mas o atendimento ao cliente é péssimo.

Good location and 10 mins walk to Plaça de Catalunya. The bathroom shower light was not working. Also there is no room service.

Très bel appartement, spacieux et fonctionnel. Très bien situé étau calme.

My problem was not with the hotel, but with hotels.com. Even though kids were supposed to be free, my room with one kid was 60 euros cheaper than the other two rooms that had 2 kids. Sure seemed like a switch for me. Trying to contact you from the office ended after 30 minutes on hold and transfers, with being hung up on. So there was an extra 240 euros I didn't expect to spend.

Since I booked through this website, I assumed it was "hotel-style" apartments, but there is NO reception at this location!!! That is a big problem, especially because I had no way of contacting them other than sending emails; the phone in the room never went through to the reception despite my numerous emails about this! Not having a reception on site means that when the lift wasn't working as we were leaving with our 3 suitcases, I had no way of contacting them and my husband had to bring down our suitcases 4 flights of stairs instead! It also means, you have to go to a different location to check-in and wait for a long time to take a shuttle to this location or pay for your own taxi. We were staying for 4 nights and basic maintenance was not included!!! They don't even take out the trash and only gave us another set of towels after I sent an email with a strong request! I paid a lot for this place, nearly 1000 Euros for 4 nights and I am extremely unsatisfied! While the location is good, in that it is well connected by public-transport to all the main tourist attractions, it's not phenomenal and other than Casa Batllo and Casa Milo, not much is truly in walking distance with small kids. This is minor, but the shower stall didn't close properly, but as always, I had no one to discuss this with. Do not stay here, especially if you are travelling with kids!

It was a nice place. My only concern was our shuttle driver. He made us a bit nervous in the traffic.

It is quite inconvenient to have to go to an office to pick up the "key" then be transported to the apartment after a cab fare from the airport. The apartment was lacking extra blankets in the closet as is "Common" in other places. No welcoming coffee and was instructed to take out my own garbage. I have been to several AirBnB's and hotels without such instructions. In my 3 weeks traveling in Spain and Portugal I was not comfortable. The sofa bed mattress was in questionable condition, uncomfortable and had multiple stains. Despite the beautiful area, I regretted the booking.

Det kändes verkligen som hemma. Mycket fräsch och väldigt centrralt

Excellent location to explore the city. We had a car so the local car parks were handy. Comfortable stay!

Top

I liked the location. Did not like the size compared to the price, and missed lots of amneties

This is a company managed apartment. The photos do not match the actual apartment you get, so beware of getting something entirely different from what you expect. Otherwise, it is OK, average apartment.

When checking in, I was robbed. I turned my back to my luggage while seated at the couch area I was directed to by check in staff from the front desk to fill out paperwork. During that time, someone stole my small roller bag which was attached to my main bag. Cosmo staff reviewed security cameras and indicated that the position of my bag was not in their camera view. They offered to walk me over to the police station to file a report which I decided not to do after being in a state of shock, a long journey behind me, contents of the bag not being irreplaceable things and having a 5.5 year old freaked out by the whole thing. I was disappointed that the hotel did not check back with me during my 4 day stay just to see how we were doing. I would have expected them to be more caring of its guests and work better to protect us against unreasonable risk of harm, including this criminal act. Since Barcelona is a city with high likelihood of crime that may be committed against a hotel guest, I felt that more extensive safety measures should have been taken by them. They failed to provide adequate security measures and have a lobby/check in area and check in process that invite a robbery to happen. My paperwork was not handled at the front desk but rather I was directed to the couch area to the side/back of desk, away from my standing luggage. I was not directed to move it. Also, I had my year old with me who was playing in their play area- a good distraction for her and me as parent

easy and friendly check in. Mohamed from reception was very efficient, professional and helpful. Location is perfect. Unit is quite spacious. the only thing I didn't like is that there was only 1 bathroom in the unit.

L’appartement était très propre. Les draps et serviettes mis à disposition l’étaient aussi. Rien à dire !