Ona Las Rosas

Cleanliness absolutely excellent,beds very comfortable. There was food service in bar area needs improving, however Carlos gave great service to everyone, he was very helpful.

Absolutely lovely place, with great staff. The villa, pool and surrounding areas were impressive will views to die for. Very relaxing atmosphere and great food I am going again, it's a little gem and glad I found it.

Absolutely fantastic 2 night stay - wish we had stayed longer. The staff (Carlos in particular) were wonderful. One of the most welcoming places we have stayed. Views from villa are stunning, lovely heated pool, spotlessly clean. Villa great size and facilities. We absolutely will be returning.

made to feel very welcome, always looked after

Friendly helpful staff, comfortable villa with all the amenities one requires Two pools one large and a small one for tiny tots. Lifeguard on site. Safe plenty of sun beds and sunshades. Our terrace was spacious with a table for dining outside as well as one inside. 4 sun beds with cushions plus sunshades. Great views non-stop sunshine, sea bathing if you are so inclined. Good local buses if you do not want to hire a car and good taxi services. Good local shops and supermarkets both “local” and a Lidl within a short walk if you want to do self catering, as well as a shop, bar and restaurant on site, plus lots of local restaurants

Si enlève le fait que nos voisins étaient horriblement bruyants, la villa était très jolie, la vue aussi. Le personnel était très sympa, la piscine super et les aménagements aussi ! Très bien placé, à proximité de magasins (Lidl). Le seul problème c'était vraiment le bruit des voisins !

Tolle Unterkunft, wunderbarer Service, prima Lage!

Small development with a quiet and relaxed feel. Lovely apartment and views, so will definitely stay again soon.

We have been to Las Rosas on a number of occasions and always find it very welcoming & staff go out of their way to make our stay comfortable. It is a lovely resort with outstanding views of Los Gigantes.

Amazing place to stay. All staff were lovely. Apartment very clean. Will be returning.

We have stayed at Las Rosas on a number of occasions and it has always been excellent, the views are amazing. The properties are well cared for and cleanliness is excellent.Our only downside this time was the terrace bar which is in new hands.We only ate there once and food was not that good and well overpriced compared to other restaurants in area,we also found that drinks were well overpriced even though they have a happy hour it was still much more expensive than the resort along the road (El Marques).

Really enjoyed our stay. Accommodation had everything. Nice pool area and onsite restaurant.

Très bien placé, personnel disponible et sympa bon restaurant...super séjour !

We loved it here. Will be back as soon as we can. Was really clean, beautiful grounds and the staff were really friendly and helpful.

Découverte de Tenerife avec un pied à terre à Los Gigantes, avec la location d’un véhicule, parfait. L’endroit n’est pas dans la démesure, reste à taille humaine et la vue est sublime. Commerces très rapidement accessibles. La piscine de la résidence est au sel et non au chlore, top. Le logement peut paraître ancien, mais parfaitement entretenu et le mobilier de qualité. Le personnel est irréprochable par la qualité des services et de sa discrétion.

Great location and customer service. Amazing views of the ocean and mountains. Finding a parking spot can be tricky on peak season since its public parking.

Résidence dans les hauteurs de Los Gigantes très agréable et fleurie. Accueil et personnels très chaleureux. Appartement en duplex et terrasse très agréable, malheureusement sans la vue pour nous. Soirée avec animation sans être penalisante par le bruit, si on ne souhaite pas en profiter. Piscine exterieur grande et très agréable. A recommander en famille ou en couple. A recommander

Good location walkable to supermarket and a good restaurant in a property. Very friendly and nice people work in reception. Apartment hotel is very clean and fully equipped with everything you need. Highly recommended.

Meget høflig betjening, flot rengjort kompleks og varm pool. Og så er naturen fantasital omkring.

While the resort is nice, we had major issues with our booking. It is primarily a timeshare resort and customers paying for accommodation seem to be their lowest priority. If you are paying it seems you will be the first to be kicked out. When we arrived to check-in (at 7.30pm on a Saturday evening) we were told there was a problem with our accommodation and we had to be moved to different accommodation. This was nearby at El Marques resort. However the accommodation was of a lower standard that at Ona Las Rosas. After three days of repeatedly asking the Head Receptionist to sort the situation out we were finally moved back to Las Rosas. They promised to follow-up on my request for a partial refund due to the lower standard of accommodation provided for 3 of our 7 nights, but this has not happened (despite several follow-up emails). So if you book Las Rosas as a paying customer, prepare to be disappointed. My main issues are: 1) Las Rosas knew there was an issue in advance of our arrival but made no attempt to inform us or Hotels.com (despite us checking-in online several days ahead, as requested) 2) The alternative accommodation offered was lower quality, had not been cleaned properly and was a lower price (as checked on the Ona website), but they did not offer any sort of partial refund of the difference 3) The Reception team promised to follow-up but have simply ignored all emails If you want a stress-free holiday, book alternative accommodation!