room00 Gran Vía Hostel

Equipe do hostel é extremamente eficiente e atenciosa. Todos muito educados e solicitos.

¡Una experiencia inolvidable por un precio increíble! Este hotel superó por completo mis expectativas. Por el precio que pagamos, recibimos muchísimo más de lo esperado. Para nuestra sorpresa, nos ofrecieron un *upgrade a una suite*, lo que elevó la experiencia y realmente marcó la diferencia en nuestro viaje. El *personal fue excepcionalmente amable y atento*. En varias ocasiones necesité un cargador y no dudaron en prestármelo, lo cual fue un gran gesto de hospitalidad. Quiero hacer una *mención especial a Richard (creo que era su nombre)*, quien nos atendió con una actitud excelente. Nos contó que es de Venezuela, y se nota que pone pasión en lo que hace. ¡Un verdadero ejemplo de buen servicio! Sin duda volvería y recomendaría este lugar a cualquiera que busque calidad, comodidad y atención impecable sin gastar una fortuna y con la mejor ubicación en Madrid!

Overall a great stay at an affordable pricCentrally located so it’s completely walkable. It needs some minor maintenance in the big women’s bathroom. The electric plugs were not working, so couldn’t use the hair dryer or hand dryer. That said there are two other smaller bathrooms where you can. The cleaning staff was great, they cleaned daily. I know because I stayed 4 nights. It’s also probably one of the only hostels that has 2 bed bunk bed dorms for women (that means it’s only you and one other woman). It seems a lot of people go for a the night so I didn’t really meet anyone. Ifyou’re looking for a hostel that has a community vibe, this might not be it. Or maybe it happens when you stay in rooms with more people. The staff was very attentive and diligent. Willing to help and guide you in the right direction to whatever you needed. The elevators worked, it has AC (although it still felt warm for my liking in the room)) the lobby is the coldest place you can be in Central Madrid. They had a pretty good lounge area to eat and work, mostly for that purpose. Didn’t spend a lot of time there, but it’s what I saw. They also hold your luggage for a fee if you check out and need that service. On the maintenance side it could also do with a magic eraser on the walls or a fresh coat of pain. The charger ir in the entrance where the staid go to the next floor could be changed to a newer one or use a deep clean. But it is still the coolest place in town!