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Palms, Mount Lavinia

Hotel
7.0
/10
Baik
54 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Verified traveler

10.0
/ 10
Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again
Lihat terjemahan

Verified traveler

10.0
/ 10
The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.
Lihat terjemahan

Verified traveler

10.0
/ 10
It was amazingly good and the staff were very friendly and supportive tom our stay comfortable
Lihat terjemahan
Di Kawasan
Lihat Peta
No. 52, De Saram Road, Colombo Division, Colombo District, Western Province, Sri Lanka

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Lif
Penginapan di Palms, Mount Lavinia ialah pilihan yang baik apabila anda melawat Bahagian Colombo. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Palms, Mount Lavinia

No. 52, De Saram Road, Colombo Division, Colombo District, Western Province, Sri Lanka
Temui Lebih Banyak Tempat
Lobi Palms, Mount Lavinia
Lobi 2 Palms, Mount Lavinia

Ketahui Lebih Lanjut Mengenai Palms, Mount Lavinia

General


Berdekatan dengan Pantai Gunung Lavinia

Location


Apabila anda menginap di Palms, Mount Lavinia di Gunung Lavinia, anda akan berada di pantai, dalam lingkungan 5 minit memandu dari Pantai Gunung Lavinia dan Siddhalepa Ayurveda Hospital. Hotel pantai ini berada 3 km dari Muzium Seni Boneka Tradisional dan 3.4 km dari Taman Zoologi Negara Sri Lanka.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Pantai Gunung Lavinia - 0.4 km / 0.3 mi
Siddhalepa Ayurveda Hospital - 2 km / 1.2 mi
Muzium Seni Boneka Tradisional - 2.9 km / 1.8 mi
Taman Zoologi Negara Sri Lanka - 3.4 km / 2.1 mi
Hospital New Delmon - 4.3 km / 2.7 mi
Bellanwila Raja Maha Viharaya - 4.6 km / 2.9 mi
Muzium Tentera Udara Sri Lanka - 5.3 km / 3.3 mi
Raux Brothers - 6.7 km / 4.1 mi
Havelock City Mall - 6.8 km / 4.3 mi
Tokong Buddha Isipathanaramaya - 6.9 km / 4.3 mi
Majestic City - 7.1 km / 4.4 mi
Park Hospital - 7.3 km / 4.6 mi
Tokong Buddha Asokaramaya - 7.6 km / 4.7 mi
Marino Mall - 7.7 km / 4.8 mi
Kedutaan Jerman Colombo - 8 km / 5 mi

Lapangan terbang pilihan untuk Palms, Mount Lavinia adalah Colombo (CMB-Lapangan Terbang Antarabangsa Bandaranaike) - 46.1 km / 28.6 bt

Facilities


Gunakan peluang rekreasi seperti kolam renang terbuka atau kecapi pemandangan dari teres dan taman. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan perkahwinan dan bantuan pelancongan/tiket.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Kemudahan acara di hotel ini terdiri daripada pusat persidangan dan sebuah bilik mesyuarat. Dengan membayar surcaj, tetamu boleh menggunakan pengangkutan ulang-alik lapangan terbang (tersedia 24 jam) dan perkhidmatan pengambilan dari stesen kereta api.

Dining


Nikmati juadah di restoran atau snek di salah sebuah daripada kedai kopi atau kafe. Atau, nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan Eropah disediakan pada setiap hari dari 7:00 hingga 10:00 dengan dikenakan bayaran.

Rooms


Selesakan diri anda di salah satu daripada 43 bilik berhawa dingin yang menampilkan bar mini. Bilik mempunyai balkoni atau laman dalam persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan pancuran mandi menampilkan hulu semburan mandi hujan dan kelengkapan dandanan diri percuma.

Semua kemudahan dari Palms, Mount Lavinia

Bar, Kafe dan Lounge Palms, Mount Lavinia
Bar, Kafe dan Lounge
Kolam Renang Palms, Mount Lavinia
Kolam Renang
Dewan Majlis Palms, Mount Lavinia
Dewan Majlis
Ruang Umum Palms, Mount Lavinia
Ruang Umum
Lobi Palms, Mount Lavinia
Lobi

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Kakitangan berbilang bahasa
  • Penyambut tetamu 24 jam

Aktiviti

  • Kolam renang terbuka
  • Kawasan berkelah
  • Taman
  • Barbeku

Umum

  • Kawasan merokok
  • Parkir
  • Teres

Kemudahan Umum

  • Peti keselamatan
  • Kedai kopi
  • Lif

Kemudahan Perniagaan

  • Kemudahan perniagaan
  • Pusat persidangan
  • Bilik persidangan

Makanan dan Minuman

  • Sarapan
  • Bar snek

Kemudahan OKU

  • Parkir mudah diakses OKU
  • Laluan mudah diakses OKU

Mesra Keluarga

  • Kolam renang kanak-kanak

Pengangkutan

  • Pengangkutan dari lapangan terbang

Kemudahan Internet

  • WiFi percuma

Khidmat Shuttle

  • Pengambilan dari stesen kereta api

Polisi Penginapan & Maklumat Umum di Palms, Mount Lavinia

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
14:00 - 23:30
Daftar keluar:
Sebelum 12:00

Haiwan Peliharaan

Service Animals Not Allowed

Dasar Tambahan

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Makan Malam Gala Malam Tahun Baru (31 Disember) bagi setiap orang dewasa: USD 30.00
  • Makan Malam Gala Malam Tahun Baru (31 Disember) bagi setiap kanak-kanak: USD 30.00

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Hos/pengurus hartanah profesional
  • Fi untuk sarapan Eropah: kira-kira USD 08 hingga 08 untuk dewasa dan USD 04 hingga 08 untuk kanak-kanak
  • Bayaran pengangkutan ulang-alik lapangan terbang: USD 45 setiap kenderaan (sehala)
  • Fi daftar masuk awal: USD 35 (tertakluk kepada ketersediaan)
  • Fi daftar keluar lewat: USD35 (tertakluk kepada ketersediaan)
  • Bayaran katil lipat simpan: USD 20.0 semalam

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 14:00 - 23:30 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Palms, Mount Lavinia
43
Bilangan tingkat di Palms, Mount Lavinia
3
Fasilitas lain di Palms, Mount Lavinia
Perkhidmatan dobi, Perkhidmatan perkahwinan, Penyimpanan bagasi, Kakitangan berbilang bahasa, Penyambut tetamu 24 jam

Soalan lazim tentang Palms, Mount Lavinia

Apa facilities yang tersedia di Palms, Mount Lavinia?
Berikut facilities yang ada di Palms, Mount Lavinia seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Palms, Mount Lavinia?
Masa check-in di Palms, Mount Lavinia bermula dari 14:00 - 23:30 manakala masa check-out ialah pada Sebelum 12:00
Adakah Palms, Mount Lavinia menyediakan sarapan pagi?
Ya, Palms, Mount Lavinia menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Palms, Mount Lavinia?
Palms, Mount Lavinia ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Palms, Mount Lavinia?
Palms, Mount Lavinia mempunyai 3 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Palms, Mount Lavinia

Penilaian & Ulasan Keseluruhan Palms, Mount Lavinia

Sumber lain (54)
7.0
Baik
Daripada 54 ulasan
Kebersihan

6.8

Keselesaan Bilik

6.8

Lokasi

7.6

Perkhidmatan dan Kemudahan

7.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Palms, Mount Lavinia

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Nina
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 333 minggu yang lalu

Hotels.com verified review

Da vi kom til Colombo om natten, og ringte hotellet for å gi beskjed om at vi kom, fikk vi beskjed om at hotellet var stengt/solgt til noen andre. Vi måtte der og da booke oss inn på et annet hotell kl03.00 om natten...… Hotel.com hadde ikke gitt oss beskjed om at hotellet var stengt...….
Verified traveler
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 358 minggu yang lalu

Expedia Group verified review

Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again
Verified traveler
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 366 minggu yang lalu

Expedia Group verified review

Room wasn’t cleaned properly, could see small spider’s web everywhere in the room (wall lamps, bed headboard). Tea and coffee tray wasn’t cleaned and used ones had not been replaced with new bags. Wardrobe wasn’t cleaned. TV channels weren’t clear or cannot see at all.
Zofia
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 371 minggu yang lalu

Expedia Group verified review

Stille rolig sted. Ikke tilgang til strand. Ikke pool bar. Serverer ikke alkohol.
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 375 minggu yang lalu

Expedia Group verified review

The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.
Verified traveler
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 383 minggu yang lalu

Hotels.com verified review

Visited for a family gathering. This was a nice hotel. The staff were helpful and friendly. It had a lovely pool and is a short walk from the beach. Overall a good stay.
Verified traveler
2.0
/10
Diulas 386 minggu yang lalu

Expedia Group verified review

The hotel staff were perfect. They were very helpful and great people when it came to needing help. The hotel staff cannot be faltered for anything. Amazing people. the hotel was just 2 to 3 mins walk away from the beach which was very good too. The management that runs the hotel who are Chinese were not accommodating at all. We had booked this hotel because it had a swimming pool and my wife could use it whenever she wanted. That was not the case cos the chairman and the CEO of the hotel (who are the Chinese owners of the business) wanted to get married to each other and they used the swimming pool. We had booked the hotel in advance and we had received no email that this was going to happen. The hotel staff had said they decided just a week before our stay. We were told that they arrange for us to use the swimming pool in a different hotel. Our hotel room did not have adequate wifi. The Management had limited the rooms so that only one device could join the wifi network. We complained a lot of times. Nothing changed until we had 2 days left of our holiday. Also, the electricity was very slow and didn't charge our electrical devices adequately. This didn't change no matter how we complained and the few times they sent over the maintenance guys. I tried to change rooms but it was the same problem with the electricity there as well. Very bad customer service from the owners and the compensation was very bad.
Read More
Verified traveler
6.0
/10
Diulas 390 minggu yang lalu

Expedia Group verified review

広い部屋でゆっくりくつろげる
Verified traveler
8.0
/10
Diulas 391 minggu yang lalu

Expedia Group verified review

good amenity
SHARMILA
2.0
/10
Diulas 395 minggu yang lalu

Hotels.com verified review

VERY BADLY KEP PROPERTY AND NO STAFF AT ANY TIME FOR ANY SERVICE PHONE NOT WORKING BATHROOMS NOT CLEAN NO VARIETY OF FOOD
Rebecca
8.0
/10
Diulas 397 minggu yang lalu

Expedia Group verified review

Huge large rooms. Clean, friendly staff. Amazing pool. Quiet. Not noisy. Very happy!
Chris
8.0
/10
Diulas 439 minggu yang lalu

Hotels.com verified review

Went for a relaxed stay and this is what I got which was nice. For the price of the room it was very cheap and I couldn’t complain was really nice. Also The shower was lovely.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 441 minggu yang lalu

Hotels.com verified review

It was amazingly good and the staff were very friendly and supportive tom our stay comfortable
ken
8.0
/10
Diulas 446 minggu yang lalu

Expedia Group verified review

開放感有るロビーが気にいりました。 又、フロント対応も良い、 クリーニングは一日仕上げですの助かりました。 冷蔵庫設置有無をチェックしてください。
ken
8.0
/10
Diulas 447 minggu yang lalu

Expedia Group verified review

もう少しシャワールームを快適に。日本からの旅行向け、レストランメニューを工夫して下さい。日本のNHKがみたい。
chuck
10.0
/10
Diulas 454 minggu yang lalu

Expedia Group verified review

Situated in a very convenient location. The price is excellent compared to other hotels. Excellent staff always with a smile. The pool is awesome always clean and well maintained so are the rooms. Overall a awesome place for a getaway.
Verified traveler
8.0
/10
Diulas 458 minggu yang lalu

Expedia Group verified review

We were touring Sri Lanka and stayed twice, a couple of nights each time. The staff were very helpful, and the hotel was, on the whole, well run. It's a short walk to the beach, but there is a very nice pool and the gardens are beautiful.
Peter
icon-Percutian Keluarga
Percutian Keluarga
4.0
/10
Diulas 460 minggu yang lalu

Hotels.com verified review

Desværre et 4 stjernet hotel under forfald. Kunne godt trænge til en modernisering. Dejlige store værelser og hyggeligt poolområde. Desværre har hotellet mistet sin alkohollicens. Så poolbaren var lukket og ingen vin til aftensmaden. Vi måtte gå ud og spise om aftenen, hvis vi ville have vin til vores mad. Havet og stranden er også meget snavset. Srilankanerne bør stramme sig op hvis turisterne skal blive ved med at komme.
Read More
Sherryl
4.0
/10
Diulas 462 minggu yang lalu

Expedia Group verified review

The service at this place was unbelievably not up to the standard. In terms of service standards, a lot more has to be improved. Explanations such as the poor standard is due students working, is not acceptable. I would not recommend this place to anyone unless the management is serious about the quality of service they offer. Some of experiences were: Running water suddenly stopped without any warning. When inquired was told that there is no water and it will take one hour for their water supply to restore. Just keeping the customers informed would be a good practice to implement. I had food poisoning from the food I ate at this place. Despite several notifications no staff from this place did contact me even to just discuss with me. My Husband called me from Australia for an urgent family matter. He was told that the system is not working and the call cannot be transferred. The staff agreed to pass a message to me but no one ever passed that message to me until I left few days later. I asked for a blanket and it took two days to deliver that was also after reminders. For the trouble, I went through I was offered a complimentary breakfast on the day I left. I appreciate the gesture but that hardly make any rectifications to poor service. You good a good asset in a fairly good location. Raise up your quality of service. At similar prices the other places I stayed in Sri Lanka offered a lot better service.
Read More
Verified traveler
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 485 minggu yang lalu

Hotels.com verified review

they entered room without our permisson
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 Palms, Mount Lavinia

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Penilaian & Ulasan Keseluruhan Palms, Mount Lavinia

Sumber lain (54)
7.0
Baik
Daripada 54 ulasan
Kebersihan

6.8

Keselesaan Bilik

6.8

Lokasi

7.6

Perkhidmatan dan Kemudahan

7.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Palms, Mount Lavinia

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Nina
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 333 minggu yang lalu

Hotels.com verified review

Da vi kom til Colombo om natten, og ringte hotellet for å gi beskjed om at vi kom, fikk vi beskjed om at hotellet var stengt/solgt til noen andre. Vi måtte der og da booke oss inn på et annet hotell kl03.00 om natten...… Hotel.com hadde ikke gitt oss beskjed om at hotellet var stengt...….
Verified traveler
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 358 minggu yang lalu

Expedia Group verified review

Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again
Verified traveler
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 366 minggu yang lalu

Expedia Group verified review

Room wasn’t cleaned properly, could see small spider’s web everywhere in the room (wall lamps, bed headboard). Tea and coffee tray wasn’t cleaned and used ones had not been replaced with new bags. Wardrobe wasn’t cleaned. TV channels weren’t clear or cannot see at all.
Zofia
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 371 minggu yang lalu

Expedia Group verified review

Stille rolig sted. Ikke tilgang til strand. Ikke pool bar. Serverer ikke alkohol.
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 375 minggu yang lalu

Expedia Group verified review

The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.
Verified traveler
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 383 minggu yang lalu

Hotels.com verified review

Visited for a family gathering. This was a nice hotel. The staff were helpful and friendly. It had a lovely pool and is a short walk from the beach. Overall a good stay.
Verified traveler
2.0
/10
Diulas 386 minggu yang lalu

Expedia Group verified review

The hotel staff were perfect. They were very helpful and great people when it came to needing help. The hotel staff cannot be faltered for anything. Amazing people. the hotel was just 2 to 3 mins walk away from the beach which was very good too. The management that runs the hotel who are Chinese were not accommodating at all. We had booked this hotel because it had a swimming pool and my wife could use it whenever she wanted. That was not the case cos the chairman and the CEO of the hotel (who are the Chinese owners of the business) wanted to get married to each other and they used the swimming pool. We had booked the hotel in advance and we had received no email that this was going to happen. The hotel staff had said they decided just a week before our stay. We were told that they arrange for us to use the swimming pool in a different hotel. Our hotel room did not have adequate wifi. The Management had limited the rooms so that only one device could join the wifi network. We complained a lot of times. Nothing changed until we had 2 days left of our holiday. Also, the electricity was very slow and didn't charge our electrical devices adequately. This didn't change no matter how we complained and the few times they sent over the maintenance guys. I tried to change rooms but it was the same problem with the electricity there as well. Very bad customer service from the owners and the compensation was very bad.
Read More
Verified traveler
6.0
/10
Diulas 390 minggu yang lalu

Expedia Group verified review

広い部屋でゆっくりくつろげる
Verified traveler
8.0
/10
Diulas 391 minggu yang lalu

Expedia Group verified review

good amenity
SHARMILA
2.0
/10
Diulas 395 minggu yang lalu

Hotels.com verified review

VERY BADLY KEP PROPERTY AND NO STAFF AT ANY TIME FOR ANY SERVICE PHONE NOT WORKING BATHROOMS NOT CLEAN NO VARIETY OF FOOD
Rebecca
8.0
/10
Diulas 397 minggu yang lalu

Expedia Group verified review

Huge large rooms. Clean, friendly staff. Amazing pool. Quiet. Not noisy. Very happy!
Chris
8.0
/10
Diulas 439 minggu yang lalu

Hotels.com verified review

Went for a relaxed stay and this is what I got which was nice. For the price of the room it was very cheap and I couldn’t complain was really nice. Also The shower was lovely.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 441 minggu yang lalu

Hotels.com verified review

It was amazingly good and the staff were very friendly and supportive tom our stay comfortable
ken
8.0
/10
Diulas 446 minggu yang lalu

Expedia Group verified review

開放感有るロビーが気にいりました。 又、フロント対応も良い、 クリーニングは一日仕上げですの助かりました。 冷蔵庫設置有無をチェックしてください。
ken
8.0
/10
Diulas 447 minggu yang lalu

Expedia Group verified review

もう少しシャワールームを快適に。日本からの旅行向け、レストランメニューを工夫して下さい。日本のNHKがみたい。
chuck
10.0
/10
Diulas 454 minggu yang lalu

Expedia Group verified review

Situated in a very convenient location. The price is excellent compared to other hotels. Excellent staff always with a smile. The pool is awesome always clean and well maintained so are the rooms. Overall a awesome place for a getaway.
Verified traveler
8.0
/10
Diulas 458 minggu yang lalu

Expedia Group verified review

We were touring Sri Lanka and stayed twice, a couple of nights each time. The staff were very helpful, and the hotel was, on the whole, well run. It's a short walk to the beach, but there is a very nice pool and the gardens are beautiful.
Peter
icon-Percutian Keluarga
Percutian Keluarga
4.0
/10
Diulas 460 minggu yang lalu

Hotels.com verified review

Desværre et 4 stjernet hotel under forfald. Kunne godt trænge til en modernisering. Dejlige store værelser og hyggeligt poolområde. Desværre har hotellet mistet sin alkohollicens. Så poolbaren var lukket og ingen vin til aftensmaden. Vi måtte gå ud og spise om aftenen, hvis vi ville have vin til vores mad. Havet og stranden er også meget snavset. Srilankanerne bør stramme sig op hvis turisterne skal blive ved med at komme.
Read More
Sherryl
4.0
/10
Diulas 462 minggu yang lalu

Expedia Group verified review

The service at this place was unbelievably not up to the standard. In terms of service standards, a lot more has to be improved. Explanations such as the poor standard is due students working, is not acceptable. I would not recommend this place to anyone unless the management is serious about the quality of service they offer. Some of experiences were: Running water suddenly stopped without any warning. When inquired was told that there is no water and it will take one hour for their water supply to restore. Just keeping the customers informed would be a good practice to implement. I had food poisoning from the food I ate at this place. Despite several notifications no staff from this place did contact me even to just discuss with me. My Husband called me from Australia for an urgent family matter. He was told that the system is not working and the call cannot be transferred. The staff agreed to pass a message to me but no one ever passed that message to me until I left few days later. I asked for a blanket and it took two days to deliver that was also after reminders. For the trouble, I went through I was offered a complimentary breakfast on the day I left. I appreciate the gesture but that hardly make any rectifications to poor service. You good a good asset in a fairly good location. Raise up your quality of service. At similar prices the other places I stayed in Sri Lanka offered a lot better service.
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Percutian Keluarga
2.0
/10
Diulas 485 minggu yang lalu

Hotels.com verified review

they entered room without our permisson
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