ibis Lausanne Centre

They said free just work for one day only , the photos on site doesn’t look like the reality

Belle Chambre bien entretenu, propre et bien équiper!

Staff was nice and while location was a bit far, it was very easy to get down the hill via bus quickly. Our room flooded however which was frustrating...staff did accommodate us by moving rooms.

I reserved 2 rooms for 3 nights. Upon arrival I asked to change the reservation for one of the rooms to 2 nights and was denied. This is unacceptable.

Ich war nur 1 Nacht hier aber sowohl das Personal wie auch das Zimmer waren sehr gut. Kann ich sehr empfehlen.

La literie, l acceuil

La propreté, le calme le l’emplacement.

la qualité de la chaine IBIS, TB

C'était très bien! Mention particulière au personnel pour l'accueil et aussi pour la chambre impeccablement soignée lorsque l'on reste plusieurs jours, c'est vraiment très agréable.

Very nice hotel. Clean, quiet and the staff is amazing. Near everything such as metro, restaurants, groceries, …. I recommend.

good location, nice breakfast

Albergo giovane, gestito da giovani, con clientela giovane. Tutti gentili, stanze pulite. Buona la formula colazione per gli italiani con caffetteria e croissant. Bene.

Staff were amazing and went out of their way to provide excellent service… However, a few niggles with room and amenities let overall score down…. We were allocated a double room when I requested a twin, as to be expected with father and daughter sharing a room, this was rectified quite quickly but after a midnight check-in it wasn’t ideal. It also became apparent very quickly that standard EU plugs would not work, again rectified quickly when I was offered the correct adapter but at a cost of Fr.15, but when the rest of our party checked in the following day, they were provided one for free….. The biggies issue though was the temperature of the room we were allocated, far too warm and air con not working properly (blowing out hot air regardless of setting, checked by maintenance but not resolved and told it was “working correctly”). It was so uncomfortable we had to ask for a room swap, sadly none available at time of request so offered a refund of breakfast (paid for at time of booking), which I said i would think about…. Following day i was advised a twin room could be made available and refund would still apply as a courtesy…. Happily accepted room swap and difference was significant, cooler room and working air-con 👍 However, when tried to process refund, was told it could not be done as booked with Hotels.com and not with a card via Hotel!! Also paid for 5 days breakfast but checked out on final morning before breakfast opened… Good hotel, great staff, few niggles

Staff generally ok

Il n'a pas de rideau de douche, donc toute la salle de bain était mouillé. Pas de petit réfrigérateur.

Personnel très sympathique, chambre confortable et propre petit déjeuner correct

Chambre confortable, de bonne dimension, très propre. L’hôtel au complet est dans une excellente condition. Excellente localisation: on peut presque tout faire à Lausanne à pied. De plus, arrêts de bus, métro et gare tout près. On est au centre-ville et en même temps le Lac Leman est accessible en qqs minutes en transport en commun. Bravo pour le laissez-passer pour les transports en commun dans la ville remis aux touristes!

Parking was good

Hôtel à 5 minutes du centre-ville de Lausanne, très bien située, très bon petit déjeuner

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