Mercure Cardiff

Lovely stay and

The room was cold and unheated upon arrival and it took a long time for the heater, (which had no instructions) to take the chill off. Outside temp was about 5 degrees. There was also only one pillow per person provided. We requested an additional heater and pillows for the second night. Other guests had the same issues. Nonetheless, staff were very helpful and courteous, breakfast options were good and beds were comfy.

Room was freezing cold, AC unit no display and unresponsive. Told reception in the morning but on evening return nothing had been done. It was then fixed whilst out in the evening. No compensation offered.

Nice room and bed so sleep on. Just find it was very cold in the rooms in your turned the heating one

Heating did not work, unclean and old bed

Clean, quick check in/out. Good value.

Lovely stay ,front of house staff very pleasant, waited in main reception area which was very nice and cosy , room very spacious and clean , all you can eat breakfast was super

Het was goed

With the exception of the bar / lounge area when you come in, it's quite a tired hotel that could do with a refresh. Rooms have very little storage for clothes, just a rail, and feel empty. Reception often unmanned and no bell or buzzer so can be quite a wait for anyone - presumably they're either temporarily or permanently running on a small staff. Food in the restaurant is not great and the service is slow. The tables are left uncleared at breakfast, so you just find one that no one has used yet. Comfy bed and powerful shower the positives, and reasonably priced but generally wouldn't recommend.

Staff where exceptional, especially Christine the receptionist, went above and beyond to help me as I was taken ill

The staff were very friendly and helpful and the room was comfortable and clean. I would have liked more pillows is my only criticism. We only stayed one night and we didn't eat but from our short stay I would recommend the Mercure.

Clean room and very modern interiors the outside doesn’t do it justice!

The service was outstanding, especially Pedro at the front desk. I look forward to staying there again next time I’m in Cardiff.

Late Check in wasn't any issues. Room was okay ensuite can do with a refurb n upgrading. Breakfast was good.

Room was lovely, the corridors just need a refresh. Felt tired and dirty

All good

All good lovely receptionist unfortunately I didn’t get a name always smiled Polite

Good for a business stay. Room was well appointed and clean. Better lighting to work by would be useful. I didn’t have breakfast.

Carpark was said to be well lit. It isn’t. It was v dark with small spaces and didn’t feel safe walking through it solo. There was a £10 per night charge for using it. Ordered room service- pizza. Arrived cold. I asked for a glass for the water I ordered. The glass came and was filthy. The room was cold as heating and AC operated centrally. Took 4 calls to Reception before someone answered to get them to turn the room heating on. I won’t return.

The whole hotel had a rather odd musty smell. Opening our bedroom window didn’t help. It all seemed rather tired. Our bed was not comfortable, there were 3 pillows, 1 was lumpy, 1 felt as though it was filled with pebbles and the 3rd one was virtually flat. The one positive was a good shower and good lighting in the bathroom. We only stayed one night out of the two booked and paid for, mainly because it was just very, very dreary and depressing. £170.50 down the drain but we just didn’t want to spend another night there. A shame because its location is very good for us.