โอ๊คส์ แอดิเลด ฮอไรซันส์ สวีทส์

Staying here was such a disappointment. Maintenance seems to be lacking. The in room safe was broken and even had a sign from the hotel management advising it was broken! The toaster was damaged and not working properly. The fridge contained an opened packet of milk that had gone sour and smelt dreadful. The room was advertised as wheelchair accessible but had a 'shower over bath' set up. There was no room service - you had to order from one of the local cafes and collect it yourself. No Foxtel. WiFi was patchy and unreliable. The bed was extremely hard and uncomfortable. An altogether disappointing experience.

Great location. Unfortunately did not have the best stay due to construction near our room. Could not use the balcony due to noise. Mentioned this to reception and was told thats part of city life.

Clean and spacious room, most staff very helpful, nice swimming pool, sauna dated. Good location!

The 1 bedroom apartment was clean and comfortable. Apart from the construction noise next door it was a reasonably quiet room. The reception staff were friendly and helpful. The hotel is ideally situated close to the railway station and tram stop.

The staff were very friendly and accommodating, the same two staff members seemed to always be there, day and night - always a friendly face * greeting when we passed reception on our way in or out. The room was great - clean, spacious, and a lovely view. Amenities like the fridge, microwave and dishwasher were great since we had a baby with us. Only complaints were minor - the building works like jack hammers from next door that started at 6am daily, and the loud air con on the convention centre roof that whirred all night (almost like white noise) - but these weren’t the fault of the hotel.

Leans into an upmarket vibe more then it's brother The Oaks Embassy. That being said, Horizons is much the same and the difference between the two is a simple as this. Horizons have larger rooms, Embassy has better views.

Room was lovely! Spacious, comfortable & spotlessly clean. Location was central too. We really enjoyed our stay & would highly recommend staying at this hotel.

Great room

The apartment is tired and needs some work. There is a big

Staff were great and the room was clean. The wifi was terrible though. Reminded me of the old dial up days. As we were travelling with teenagers and it was over 40°C outside, this was a problem. Also the glass door and wall panel into the main bedroom made it difficult to shield the light from the rest of the unit.

Staff were excellent. Location excellent across the road from Tram, Train and Casino. Occasionally 1-2 Lifts were out of service, due to the building construction going on. Spa bath didn’t work in the room. Instructions should be provided for thr washing machine/dryer combo.

All good

Staff were very nice

Apartment was comfortable- staff very helpful-

We stayed over the new year period. It was very expensive for the quality of the rooms. We had two rooms located on level 3, right next to the pool. It was very noisy with people yelling in the pool/ gym area during the evening. Housekeeping didn't clean our room every morning. We had to ask on two separate days for them to provide us for a third towel, even though they could see the rollaway bed in the room. The bedroom is in the middle of the layout, which means no direct windows to the outside, so can feel a little crammed in. The staff at reception were very friendly and assisted us with the parking as our hire car wasn't going to fit in the provided hotel carpark anyway. It's not the easiest of carparks to navigate, and we had to walk through the construction link between the two oaks hotels. We had to extend one of our hotel rooms until the evening, as one of our guests were sick. Reception did this no problem. The hotel is located on the outskirts of the city, but not too far of a walk into the main area of the city with shops and cafes. Our rooms were facing the convention centre, which did mean that on new years eve, we had views of the fire works. Hotel is a bit outdated. Overall, it's not my first choice, and I don't think i would recommend people to stay here.

Clean, excellent service, great staff.

The staff are nice and helpful. It’s clean

Fantastic never disappoints it’s our second visit.

Our room booking under low category's

Bathroom wasn’t very clean. Toilet paper and hand wash was not replenished on day two. I had to leave a note on the third day asking for the hand wash to be refilled. Lounge was grubby, and throw cushions had marks. Balcony looking into carpark - that was my own fault for not booking a north terrace view room I guess. Parking is expensive.