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Perfect peaceful place to relax

Perfect experience for our granddaughter, we had the best time. What an amazing place.

Gr

The breakfast buffet had options galore and the onsite barista was amazing.

Staff is ama

the venue was great (location wise). rooms were sizeable and clean. Staff was friendly and very helpful.

Everything was nice!

Wonderful view of the harbour from the restaurant & really friendly & dedicated staff

Our stay was great! Room was lovely and clean. Staff were friendly and welcoming and we got to have a sanctuary tour. The only negative thing was ordering a coffee at breakfast but never getting it despite following up with the staff.

Excellent in all areas

Service at check-in and check-out was immaculate. The Retreat is beautiful and unique; the layout is a bit of a maze at first but offers great privacy. The room felt spacious enough, though storage for clothes and bags is limited. It has a wine cooler instead of a real fridge, so don’t rely on it for food. Native tea selection, basic instant coffee, small kettle. Drinks and snacks available in mini-bar. Bathroom design looks great but offers almost no privacy due to sliding louvres and a cubicle-style (yet fancy frosted glass) toilet door. Spacious shower. King bed is a plus, though my side sagged. Interesting pillow choice, requires getting used to. Housekeeping was attentive, and amenities like robes, mirrors, iron, hairdryer, safe, and toiletries were all there. Watching animals from the room, elevator and walkways is a highlight. Breakfast at Me-Gal was handy (I do not recommend food outlets in the zoo), but lacked variety, you can’t make coffee/tea yourself and it was hard to order. Free cold still/sparkling water in the lounge is handy. While lunch and dinner at both Me-Gal and lounge were delicious, room service runs only 5–9 pm. Ordering at lounge wasn’t available when we tried at 9:30, drinks go until 10 pm. City views from the lounge and Me-Gal restaurant are exceptional. Lounge space opens up beautifully on warm days. Free daily sanctuary tours are excellent and highly recommended. Separate guest access to the zoo is appreciated. So is free parking.

Outstanding experience.Spacious well appointed animal view room. Took in all tours including sanctuary and option after hours zoo tour for small charge well worth it. Recommend for a great 1 night stay with zoo access.

Fab relaxing hotel excellent location for visiting the zoo

Great staff and amazing location

Clean, friendly staff, beautiful area

This place is unreal! Amazing accommodation in a fantastic zoo with easily the best view of Sydney! You have to stay at this place - you will not regret it!

The staff at this hotel is on another level! From check-in to check out, we felt like royalty! Highly recommend if in Sydney

Better than expected !! new beautiful facility, koalas right outside our windows. We loved it.

Wonderful staff- everyone was very kind and helpful. Breakfast was stellar! Could benefit from more options for food throughout the day (from the lounge.) Excellent stay overall- beautiful rooms. Perfect place to come with the family after long flights and overcoming jet lag- nice to come and go to the zoo without having to navigate transportation, driving, parking, etc.

At breakfast there was no intro about where everything was and nothing was stocked. There was no butter and no milk for cereal, it took over 10mins for these to be replenished