The room was a nice size as it was a room for wheel chair users we didn’t book this but were given this room it had no facilities for a drink no machine or kettle or any bottled water one would expect in a room , having stayed in hotels all over Europe and first one not to include anything , on arrival we had trouble checking in on iPad wouldn’t except us as we had a common surname that lots of people had , so went to bar/reception the member of staff was quite unfriendly first of all , but after a second go on system failing she helped , we weren’t told anything about where to get breakfast etc , we struggled to work out how to use the window blinds electronic or the lights , it was so hot in the room we asked about air conditioning on 2nd day and was abruptly told by same member of staff that it’s winter they are turned off , my daughter and husband who was in the other room I had booked couldn’t open their window so asked for help , the lady came up and made them feel that they were dumb and was rude , she clearly wasn’t happy as I later found out they were short staffed by a friendly male bar staff , other staff were friendly but not her , also after paying 3 seperate times for 3 cups of tea we noticed ourselves all along there was a small kitchen near the lounge that had a hot tap with tea and coffee facilitie we could of had for free If we had been told , staff just charged us and didn’t mention a thing ! Apart from the great location to town the hotel wasn’t great
