โรงแรมมาริออท ซื่อไฮ่

Fantastic staff, couldn’t do enough for us

nice

Buffet breakfast is excellent.

位置佳，步行可至景點 早餐很好，多選擇

房間很好，只是枕頭太軟不適合我

Clean and beautiful room

Check in process is very slow, customer service is not frdly and didnt even know if I booked breakfast buffet or not. Didnt introduce any hotel facilities to me until I ask.

通知酒店生日旅遊， 有安排房間裝飾 （免費）。

it was a wonderful stay in the hotel that i booked for family trip.

The management and service of this hotel is appalling that reflects the inadequacy of training provided to the frontline staff of operation and F&B. Some of the examples include: - Room dinning ended at 11 pm. The staff suggested us to try Meituan for food delivery. But such mobile app service does not work for tourist without local mobile no. The frontline staff refused to provided further help. - Asked for spa booking telephone no., the hotel staff said they did not know becuase such service was not provided by the hotel. No further assistance provided. - Order birthday cake at the hotel cake shop with written request to put a name on the birthday card. The staff forgot to do so and simply walked away without any apology and further assistance. - Check in service was slow and unprofessional. - Executive Lounge did not open on time at 10 am and no food was availble after 15 minutes late opening. The staff said the kitchen was late for delivery and then walked away without further assistance provided.

Great customer service.

雖然book左吸煙房最後都係俾左係吸煙房！

Overall it is very good

員工態度友善，房間整潔，可

ｽﾀｯﾌの接客が良くなかった。 2泊目の支払い及び領収書のやりとりまだ領収書をもらえてない

スタッフの接客が良くない。

Love the swimming pool. Staff in the 2nd floor restaurants are very professional. Some areas on the first floor are going through renovation.

Breakfast buffet was not good quality

Excellent hotel for overall services including front desk and catering. Highly recommended!

Perfect stay friendy professional staff clean and comfortable Highly recommend