โรงแรมมาริออท ซื่อไฮ่

Otima localizacao, excelente estado de conservacao, funcionarios atenciosos e educados, muito bom café da manhã. Quarto confortavel e muito limpo. Irretocavel

Nice staffs

酒店位置很放便. 床上用品很舒服.

Everything good, breakfast was a bit on the weak side for selection for $15USD but okay service was very attentive.

It’s NOT AN OCEAN VIEW ROOM. Otherwise, it good though. The room is big with a bath tub in it. Service is good. There is a restaurant serving Cantonese cuisine on 29th floor.

good

Good hotel.

The executive lounge was an absolute disaster, i felt like i was in Gaza. Lovely staff but terrible food. Lack of drink choices, and there were just an overwhelming number of users at the lounge, it was not a pleasant experience at all. Besides, the lounge was not available during breakfast hours, which forced us to go to the buffet hall. That place was fully packed, it was very hard to get a table. Lovely room though.

Great hotel, fantastic staff, thank you

Fantastic staff, couldn’t do enough for us

nice

Buffet breakfast is excellent.

位置佳，步行可至景點 早餐很好，多選擇

房間很好，只是枕頭太軟不適合我

Clean and beautiful room

Check in process is very slow, customer service is not frdly and didnt even know if I booked breakfast buffet or not. Didnt introduce any hotel facilities to me until I ask.

通知酒店生日旅遊， 有安排房間裝飾 （免費）。

it was a wonderful stay in the hotel that i booked for family trip.

The management and service of this hotel is appalling that reflects the inadequacy of training provided to the frontline staff of operation and F&B. Some of the examples include: - Room dinning ended at 11 pm. The staff suggested us to try Meituan for food delivery. But such mobile app service does not work for tourist without local mobile no. The frontline staff refused to provided further help. - Asked for spa booking telephone no., the hotel staff said they did not know becuase such service was not provided by the hotel. No further assistance provided. - Order birthday cake at the hotel cake shop with written request to put a name on the birthday card. The staff forgot to do so and simply walked away without any apology and further assistance. - Check in service was slow and unprofessional. - Executive Lounge did not open on time at 10 am and no food was availble after 15 minutes late opening. The staff said the kitchen was late for delivery and then walked away without further assistance provided.

Great customer service.