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This was my first time visiting Agadir and my first trip back to Morocco after 13 years of living in the U.S., so I was really looking forward to this stay. Unfortunately, my experience at the hotel was disappointing. Although my check-in time was at 2:00 PM, I didn’t arrive at the hotel until around 11:00 PM after a long journey. Sadly, the room I was given wasn’t ready. The door lock wasn’t working, so I had to change rooms. The second room had an extra bed added, but it was uncomfortable, there were no blankets, and the TV wasn’t working. The next day, they moved me to another room, but it was still missing many essentials — no towels for the bathroom and again, the TV wasn’t working. I mentioned these issues to the reception, but the response I received was, “It’s not my problem; you should ask the person before me,” which was frustrating. On the positive side, the staff at the breakfast buffet were very kind and welcoming, and I really appreciated their attitude. The hotel location is nice, and I enjoyed the beautiful atmosphere of Agadir. I hope my feedback helps the hotel improve communication, room preparation, and guest service so future visitors can have a better experience. A simple smile, good communication, and proper attention to guest needs make a big difference.

A éviter Aucun service Personnel inutile aucune direction n'est présente pour répondre au question. Arrivé a 15h chambre prête à 19h avec 2 enfants.... Pas de seviette dans la chambre Pas de porte de SDB Pas de Rideau de douche... et bouquet la petite à vomi pendant la nuit pas de serviette de serpillère ou de nouveau drap... la personne de l'accueil nous a repondu attendez demain... a déconseillé NOTE ZERO

Terrible bathroom noises all night, we asked for room change but were tossed around.

Could not cater for an autistic child, the room had insects which said it was normal because they had left the door open so closed the door requesting for a room change or the door to the garden to be locked non happened instead we had to put the sunbed

Its worst hotal to stay very dirty hotal door lock are not working bed sheet and towel are very smelly. I booked for 3 nights and could not stay there more then one night and they didn’t even return any money and Expedia couldn’t get back my refund.

Worst hotel I’ve booked. You arrive to check in on time and they make up excuses like “the cleaner is still cleaning” for 3 hours. To top it off they were rude. Every time you go down to reception you catch a family complaining at their desk. When you arrive in the room that’s been “cleaned for 3 hours”, you find the windows, bathroom, bed, floor and cupboards all covered in dust and dirt. The pillows had blood stains on them. There were dead bugs in the bathtub. if you paid extra for their breakfast, some of their food that’s still old from the day before. There aren’t enough spoons, forks, knives, bowls cups or plates to go around and the place is PACKED to the brim. You’ll be pushing and shoving. Every morning you line up for eggs and msmen until your clothes smelt like oil. The hot water, juice and mint for the tea would finish and wouldn’t be filled up. And the tables are all dirty as well. Once in a while they’ll come and wipe it down with a paper towel. An hour into breakfast you’ll see that the food runs out. Free parking but no parking spaces available. The lobby is full of smokers without a no smoking sign, so you can’t enjoy a drink there. The hamam’s owner screamed and disrespected the girls who were working there in front of us, and they looked frightened. Bare in mind these girls were extremely nice and respectful. A man also walked out of the hamam naked, in front of my underage girls. Extremely poorly managed hamam in comparison to the rest of Morocco.

We stayed at Hotel Hamilton Agadir for five days. Unfortunately, upon arrival we didn’t feel welcomed. We had to wait around until we spoke to reception to start the check-in. I understand they are under stress, but being welcoming is part of the job, and this was missing throughout our stay. The room wasn’t very clean, and there was a noticeable smell of chemicals. The toilet felt disgusting and wasn’t cleaned properly, which was very disappointing for me, my wife, and our seven-year-old daughter. Sheets weren’t changed daily unless we asked. Despite the hotel knowing we were three people, they didn’t provide an extra pillow even after we asked three times. On the positive side, night staff Ismail was very helpful and kind. Excursions at the hotel were excellent—Ayyub, in particular, was very helpful and had great rates. The pool was nice, and the hotel is cheap for a quick getaway. Parking can be tricky due to a nearby club, and although it’s advertised as free, attendants sometimes ask for money. The 200 MAD refundable deposit for the ironer seemed excessive. Overall, it’s a budget-friendly option with helpful staff like Ismail and Ayyub, but cleanliness, welcoming service, and parking logistics could be improved.

Honteux drap sale à notre arrivée, heureusement que j’en avais apporté au cas où ! Je m’en suis rendu compte le soir , trop tard pour espérer un changement, j’informe la réception au petit matin il s’excuse et m’informe que le nécessaire va être fait , le soir je vérifie ils ont juste refait le lit avec les mêmes draps ! La piscine est sale je n’ai pas tenté ! Et le spa passe mais j’ai eu un. Hammam sans eau chaude car à mon arrivée en panne ! Le soins était déjà sur ma peau !!!! Séjour de 3 jours hâte de partir !

The hotel is in a great location, it has a nice swimming pool, be careful as in places it is 3M deep! The rooms are clean and spacious and the bed is huge and comfortable. The aircon worked great. The rooms do need some updating and maintenance. The staff the desk are rude, obnoxious and think they are untouchable. They fob you off, never send any one to sort any issue out and they just lie, useless and unhelpful. The concierge man, the life guard and the tour organiser are really top guys and will help you. Also they demand €2 a night you use the room safe, but they never came to set it up after asking 100 times. The cleaners will enter your room even if you say wait or no even with the do not disturb sign displayed. I did have someone try to enter my room, when they realised I was in there they ran off. Over all nice location good spacious clean room, certain staff are very helpful however, the reception staff let it down! Tip get a safe sorted before you check in!

Overall satisfactory establishment, very courteous and efficient cleaning staff, dilapidated rooms and some with a lot of humidity. Bedding not very comfortable. Good geographical location, access to the beach, town center and market without any particular difficulty, noise from the hotel and surrounding establishments can cause some difficulties in getting a good night's rest. Overall very average for a four-star hotel, somewhat disappointed compared to our expectations.

Une véritable catastrophe ! Je ne comprends pas comment Hotels.com peut encore proposer ce genre d’établissement. Les sanitaires sont dans un état déplorable, avec de fortes odeurs. L’état général est lamentable. À fuir absolument ! Et je ne parle même pas de la piscine et des extérieurs, qui sont tout aussi négligés… Attention aux photos sur le site. Elles ne correspondent pas à la réalité

The room was filthy—dirty sheets, towels, floors, mirrors, headboard, and bathroom. The smell was awful. I begged for another room, but the second one was just as bad. Loud music blasted from the pool from morning until 9 PM. No internet in the room, and even in the lounge or balcony it was painfully slow. For the price they charge, I expected much better. I deeply regret not reading the reviews before booking. Do not stay here.

Terrible Experience with my toddler– Do Not Stay Here The Hamilton Hotel was filthy, full of bugs and cockroaches, and the amenities were broken. Staff were rude and unhelpful. It felt more like a rundown shelter than a hotel. Avoid at all costs.

Passable

Malgré heure tardive , le personnel est vigilant à votre arrivée.....très agréable à constater.....merci

Not professional

All good. Room was better than expected. The restaurant had nice food and it is walking distance to the beach!

We did enjoy sitting at the garden area by the swimming pool, and that was the only great thing about this hotel in my opinion! The hotel rooms are outdated and in dire need of renovation and maintenance, especially the bathrooms! It’s those kind of rooms where you have to keep the windows open at night in order to sleep, because of the moldy smell, and bring your own pillowcase because of how dirty it feels! Compared to another hotel we stayed in the nights before, the front desk staff weren’t flexible when it came to our ID’s and required physical non copy ID’s for all of us in order to check us in, which resulted in one of us having to go to the police station to get a pass! They didn’t accept a driver’s license identification nor an ID copy! Very inconvenient! The property itself has great potential if they just renovated and kept maintaining it! So many night clubs surrounding the area and it looks like some prostitution going on in the hotel rooms as well, so not very family friendly!

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