โรงแรมบี เกซอนซิตี้

Overall the hotel was comfortable and clean and the customer service was great! Enjoyed the breakfast and cafe as well. However, our room increasingly started to smell like mildew and my friend’s shoes actually started growing mold on them. I was coughing and sneezing the whole time so I think they need to figure something out with all that…

Big room, great views from the 11th floor, good breakfast, very nice staff

Good hotel

For the past 3 years this has been our family’s hotel of choice mainly due to the staff and how friendly and helpful they are especially during breakfast. This time around the staff hardly paid attention to you. We had to get up and get our own utensils, condiments coffee and water. Or wait for a long time to get someone to acknowledge us. It’s usually not a problem for us to get it but 9 times out of 10 there was no water, no coffee etc. On the other hand the front desk staff, security, bell staff were amazing as usual! They went out of their way to meet our needs and treated us like family. B Hotel will always be our home away from home but hope the breakfast staff is better next time around.

It was close to family

Had room service and had food poisoning. Front desk rings our room and when we called back completely ignored our calls. had to go to lobby to ask for assistance.

Staff is very attentive, overall great service!

We stayed in this hotel for almost a week. Vehicle entry to the hotel is up a steep, narrow, and winding alley. The street entry is up a two story staircase without elevator. The front desk servers and room staff are competent and friendly. The restaurant food we ate was under seasoned and poor quality. The restaurant and cafe staff border on incompetent. In one incidence, they left us unattended for several minutes, later bring one menu for two people. They failed to ask about the food, additional needs, empty plates, and requests for a bill. In one case, we waited more than 15 minutes before getting the bill, change, and a receipt after asking three people. Only the manager of food and beverages resolved the problem. Cafe staff requested payment, and then attended to other guests, phone calls, and waiters while letting you wait for change and a receipt! Room: the shower stall is mouldy. Next door noise is audible through the wireless router. The window blind is top-down and prevents using natural light if you also want privacy. Room lights are very dim and there is no light near mirrors to enable clearly shaving or placing make-up. Unnecessarily heavy duvets preordain using air conditioning (most Philippine hotels). Air conditioning in the hotel is excessively cold; thereby increasing the risk of getting sick from outdoor to indoor temperature changes. Excessive electricity use burdens the national system, increases the cost of electricity, pollution, and taxes.

Stayed for 5 days before my flight to Bali. Loved the ambiance, the masculine aesthetic of the spacious room, the friendly staff, the buffet breakfast (wish more fresh fruits were served though). As it was scorching outside, didn’t really mind staying inside my room most of the time. This property will be my hotel of choice next time I visit!

Clean & comfortable.

Comfortable and relaxing

Place is clean only thing they should put water bottle in the room

Great

Very good staff

The staff at the hotel were fantastic. The hotel and staff are definitely a hidden gem. I would recommend this hotel.

Staff were amazingly professional and always so helpful with questions such as dining recommendations, travel advice, exchange information, etc.

スタッフの方々がみんなでサービスを良くして行こうとしているのを感じました。例えばタクシーを呼んでくれ、と頼んだり食事のシステムについて尋ねたりすると、どのスタッフも同じ笑顔で同じ説明で答えてくれます。私が少しどうしようかな、と考えているのにすぐ駆け寄って声をかけてくれます。立地やアクセスの良さは地図を見ればわかるでしょう、しかも安い宿泊費です。静かで夜はぐっすり眠れます。またチャンスが有れば利用したいです。

Great service and courteous people all around from the front desk: Michaela, Jam, Lorraine & Pat to the dining area: Lucas, Prince, Hannah, Glad, Ella & Zildjian(egg station) are great accommodating service oriented people with very positive attitude! Even the guards are so quick and helpful. They’re ready with umbrellas just so to keep us dry in & out of the hotel when raining. Thank you for making our almost a week stay so enjoyable. Until next time BHotel.

Clean facility, good breakfast, easy access location for getting out of Manila without long traffic delays.

I love the location and vibe. Good breakfast, although it has a smaller selection. The front desk staff was wonderful, Pat was exceptional in the care and service she provided. Veron made me feel welcome, and I love her energy. Will be staying at BHotel again.