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Every member of staff that we dealt with were absolutely first class in their roles. The Sushisamba restaurant is outstanding as is the Joao bar also. Highly recommend this hotel and its restaurants.

El hotel es precioso, las habitacion comodas y el personal es muy atebto y amable. Las habitaciones amplias y buen diseño. Lo malo: La limpieza era muy mala, tazas sucias, baño mal aseado, no te cambian vasos usados ni tazas, cama tendida muy mal. Un dia quisimos cenar ahi pero no servia la cocina. Creo por el precio recomendaria quedarte en otro lugar.

Lovely room and helpful staff at reception

Great stay at W Hotel with special thanks to Wilson that went out of the way for the various advices given to make the trip more enjoyable.

Very friendly staff welcome drinks roomwas just wow and amazing very clean .very comfortable bed

Everything was faultless

Amazing stay, everything was outstanding. Beautiful hotel, staff were great very attentive. Location perfect, couldn’t fault anything

The room was well appointed and clean. My room however was across the road in another building which meant I had to cross in the pouring rain to get to my room or back to the main hotel building to use any amenities or reception. Additionally, there was a construction site directly outside my window which was both noisy and detracted from privacy.

the location off the hotel is excellent and the hotel staff very kind and helpful we had a very relaxing stay

The reception staff was not helpful at all and she made us wait 2 hours for the room until 3pm and then we only got the rooms 3:35 We were three adults each in a room and she asked me twice why did you book three seperate rooms and she was shocked. Something wired and unprofessional. She also delayed us intentionally and i have complained

Amazing view, terrace was well-kept and clean. The lighting modes (especially the mood lighting setting) was superb. The bathroom was clean and had a luxurious and modern look to it. The automated curtains and complimentary glass bottles of water were a fantastic touch to the experience. The rooftop bar and other lounges were posh and had a good vibe. The location was near to the train station and the downtown area, not too far from the various tourist attractions.

The hotel room and staff were excellent — everyone was friendly and helpful. Unfortunately, breakfast for my husband was disappointing. He ordered scrambled eggs on sourdough toast, but it first arrived on bread that hadn’t been toasted. The waitress was lovely and took it back, but when it returned the toast was burned and there was no butter. It felt like the chef was annoyed at the feedback, which isn’t what you expect, especially with breakfast costing £30.

Great location and beautiful hotel

On checking into the property for a two night stay our booking hadnt been combined despite emailing earlier in the week and also advising that the two bookings should be beside each other as we were celebrating a special birthday and attending the rugby the following day. we also requested to be in the main building but instead we were being put over to the smaller annex apartment suites. However we did eventually come to some resolution but this was after a ninety minute wait in reception and having to put our point across very heavily. We felt that due to the hotel being very busy for the rugby our booking had been overlooked and downgraded and they also advised that as we were booking via expedia this would be the case. The breakfast was very poor the following morning, and the staff not very attentive at all, we had to wait around twenty minutes each time we asked for a coffee, the water was hot instead of cold for our chilled drinks and the staff couldnt have cared less, i also asked for some ketchup at the time of receiving part of my breakfast and received it fifteen minutes later once finished. At this point in time we dont feel we would stay there again and we have stayed in the W in Dubai three times and never had this experience.

On checking into the property for a two night stay our booking hadnt been combined despite emailing earlier in the week and also advising that the two bookings should be beside each other as we were celebrating a special birthday and attending the rugby the following day. we also requested to be in the main building but instead we were being put over to the smaller annex apartment suites. However we did eventually come to some resolution but this was after a ninety minute wait in reception and having to put our point across very heavily. We felt that due to the hotel being very busy for the rugby our booking had been overlooked and downgraded and they also advised that as we were booking via expedia this would be the case. The breakfast was very poor the following morning, and the staff not very attentive at all, we had to wait around twenty minutes each time we asked for a coffee, the water was hot instead of cold for our chilled drinks and the staff couldnt have cared less, i also asked for some ketchup at the time of receiving part of my breakfast and received it fifteen minutes later once finished. At this point in time we dont feel we would stay there again and we have stayed in the W in Dubai three times and never had this experience.

On checking into the property for a two night stay our booking hadnt been combined despite emailing earlier in the week and also advising that the two bookings should be beside each other as we were celebrating a special birthday and attending the rugby the following day. we also requested to be in the main building but instead we were being put over to the smaller annex apartment suites. However we did eventually come to some resolution but this was after a ninety minute wait in reception and having to put our point across very heavily. We felt that due to the hotel being very busy for the rugby our booking had been overlooked and downgraded and they also advised that as we were booking via expedia this would be the case. The breakfast was very poor the following morning, and the staff not very attentive at all, we had to wait around twenty minutes each time we asked for a coffee, the water was hot instead of cold for our chilled drinks and the staff couldnt have cared less, i also asked for some ketchup at the time of receiving part of my breakfast and received it fifteen minutes later once finished. At this point in time we dont feel we would stay there again and we have stayed in the W in Dubai three times and never had this experience.

Welcome from Reception and helpful Doorman really stood out

Staff where polite,helpful and welcoming.rooms where beautiful and so clean,everything you needed where in the rooms.easy parking and lift entry from car park to hotel,with discount.well centred hotel,seconds walk from all the shopping centres and restaurants.

Lovely unique hotel in such a great location - staff were so welcoming and obliging and the food was delicious.

Very nice hotel right next to shopping mall. Modern, comfy bed. Staff helpful and friendly. Bars great, very clean. Easy walk to old town. Would recommend