W Edinburgh

Convenient location and great service.

Arrived with my teenage son for two nights. Located in a great area very walkable to amenities and shopping. Staff were nice. However, for a 5 Star property at this price point it was a terrible experience. 1. Power outlets all stopped working within 2 hours. Maintenance came and fixed it- one hour. 2. Same night, our AC and ventilation stopped working. Unable to open windows and the room was unbearably hot. Multiple attempts staff was able to fix it. 3. Day 2- left at 10am and asked front desk to make sure housekeeping came to bring fresh towels and empty garbages while we were out. Arrived back at. 1:30pm and nothing done. Went to front desk and asked again. Nothing done. I ended up emptying the garbages myself and placing all garbage outside my room with the dirty towels at 2:30pm. 4. Went back to reception at 2:30pm and asked again. 5. Came back at 4:15pm and towels, garbage still sitting at door outside in hall ( room still not cleaned and no towels) Garbage and towels were not picked up from hall until 8:30pm despite notifying reception and seeing housekeepers walk by multiple times 6. Went to reception and asked they get some towels and I brought them myself up. 7. Fan and AC again stopped working at 9pm. Maintenance spent 30 minutes trying to fix. Made us pack up and move rooms at 10pm. New room also had no fan and AC working. Finally by 11pm was fixed. Upon check out gave me 30% off room. Should have had one night free minimum!

Excelente ubicación, servicios, restaurante

Superb hotel!!! New, clean, super helpful staff, great location, very comfortable bed, everything perfect!!

Great service and staff is awesome

Staff was terrific! We did have some trouble with data and cellular service in our room. We were also disappointed in view from balcony.

Great

Nice location, beautiful building, great views, great staff.

Todo muy bien Habitación limpia,personal atento. Se encuentra en un lugar muy centrico

The property is very close to the center of the city, walkable and is right next to a shopping mall. It is quiet and a lovely building super modern and cool

Top notch modern hotel. 100% would stay again

Might have been the smallest hotel bathroom I've ever had but the view from the bar made it all worthwhile!

Good. But was a bit hot + dusty

Beautiful hotel with pristine rooms. Abundant luxury in-room amenities (robes, slippers, coffee, tea, and lots more). Great location close to bus station, train station, and multiple restaurants. The staff were friendly, professional, and efficient. Seamless login to wifi. Was able to stream from my device to TV with no technical issues. Never had to wait more than 5 seconds for an elevator. I love that it was actually possible to open the window too! (just a few inches, but enough to get fresh air). Thanks for a terrific stay!

Bei der Ankunft wurden wir herzlich Empfangen, wir wurden ausreichend Informiert. Hier kam auch die Info, das der Spa Bereich nur gegen Aufpreis buchbar ist, die Preise sind dafür sehr hoch (verständlich für die Grösse und es ist auch nur ein „Privat Spa“ zu buchen). Wir waren nicht direkt im Hauptgebäude untergebracht sondern nebenan was zum Hauptgebäude zugehört. Zimmer waren sauber, Bett war gross, unsere Matratze war sehr weich. Wasser wurde erst am dritten Tag nachgereicht. Die Eingangstür ist absolut hellhörig, man hört jede Person, welche auf dem Gang vorbeiläuft oder welche vis a vis ins Zimmer gehen, jedes Wort konnte man klar und deutlich hören, welche für die Privatsphäre nach innen wie aussen störend ist. Frühstück war immer sehr gut, frisch, sehr gute Qualität und geschmacklich super abgeschmeckt. Wir hatten teilweise 4 verschiedene Service Mitarbeiter, welche uns bedient haben, für uns etwas Ungewöhnlich und für eine Gästebindung etwas schwierig-wir wussten nicht wer nun für uns zuständig ist-dies ist ein Detail, wir habe immer das bekommen was bestellt wurde. Jede Angestellte/r waren freundlich, nett und zuvorkommend! In diesem Sternsegment kennen wir schlechtere aber auch bessere Hotels. Fazit: Gutes Mittelmass in der Sternekategorie

Wonderful hotel. Great staff, great location, modern with great bars & restaurants

Hotel moderno e com a melhor vista da cidade

Excellent staff in reception, lounge and at breakfast. Fabulous views from the restaurant & lounge.

Perfecte locatie om Edinburgh te verkennen. Heel veel goede restaurants in de buurt (probeer zeker Sushi Samba in het hotel zelf). Treinstation Edinburgh Waverley is 3 min lopen. Voor een middagje winkelen kun je alle richtingen op. We komen zeker terug.

Super located hotel, helpful and friendly staff where nothing is too much trouble - from arranging taxi’s / local knowledge / extra tea bags! The room was perfect, really clean and modern. Highly recommended.