The Victoria Falls Hotel

First of all, we felt very uncomfortable with the whole set up of the hotel where concierge welcomes you with colonial style uniforms with decor that indicates the price of colonialism, and it certainly feels like it attracts people who celebrates colonialism. For normal educated minds like ours, it was a hall of shame, to put it bluntly. On our first night, we had no water so we called the reception to arrange a repair. A while later I get a call back from the reception asking to check if it’s working. Throughout these exchange we received absolutely no word of apologies. For a room service, they charge outrageous $10 for a $10 sandwich which is not even delicious. Restaurant staff was under trained to say the least. A manger looking person kept asking if staff are trained and if we enjoy the dinner. In such situations, guests would normally remain polite and would not complain about something they can fix right away such as lack of training. It happened in every dining place we tried in the hotel but one thing they certainly don’t do is to actually check themselves whether their staff are well trained because they certainly aren’t. Not attentive, food is not great, and on top of that a waiter kept asking if we want a bill when we told him we are not in a hurry. He still brought it to us anyway. Overall, the hotel is located in a beautiful setting but it’s not worth the price we paid for.

Classic grand hotel, courteous service, lovely amenities, unparalleled location and views.

Amazing staff. Breakfast buffet also incredible.

Historic it is and deservedly so! An excellent hotel in a stunning location. The Victoria Falls Hotel

VFH is a fabulous iconic hotel with wonderful views of the bridge and the spray rising from the falls. Everything about the hotel is top class and we had a great stay here.

Old colonial building. Quite a formal hotel. Lovely room. Nice gardens with view of the bridge. Walking distance to shops.

Place of high standards on fabulous grounds

환상적인 숙소에요. 빅폴 레인보우게이트까지 걸어가기 딱 좋았어요. 궁전같은 호텔이면서 친절한 직원과 훌륭한 식사 모두 완벽했어요. 다음에 짐바브웨 가면 다시 꼭 머물거에요.

Every part of our stay was 5 stars, but especially all the staff from Michael at dinner last night, to the super helpful and curteous front desk staff, to the cleaners and finally Veronica who was just charming at breakfast this morning. What a lovely place and people.

We had the most wonderful stay at the Vic Falls Hotel. The hotel has an incredible history, central location , breathtaking views and warm staff which ensured we had the best stay we could have hoped for. Whether spending the days lounging by the pool or walking to the falls, the hotel staff catered for all of our needs and more. It was a special trip thanks to our stay here and I couldn’t recommend it any more highly.

We were really looking forward to our stay here and the hotel delivered. Our room was gorgeous with a really gorgeous aesthetic that balanced Classic and modern design. Service was really nice and staff very friendly (especially Lauren at check in). We organised transfers through the hotel; and all of them turned up perfectly on time which really impressed me. My one criticism would be the Livingstone Room, it was marketed as a very high end restaurant, and the service was lovely indeed; but the food was quite mediocre and forgettable and many of the wines were unavailable. In addition, the vegetarian option was the same as what I ate the night before on the terrace which was disappointing. Nonetheless, the history and character of this hotel was exceptional and we had a truly lovely stay.

Service

It feels like the hotel is trading on its former glory. The room is charged double what it’s worth. Most wines on the menu aren’t in stock, you’re harassed constantly by helicopters and street vendors, the gym is under furnished and they had no pool! That was the main reason we wanted to stay

Over rated for the price . Condition is very outdated and worn out . Great location and view. Friendly staff however were not accommodating.

THE Victoria Falls is exquisite ! Very luxurious old colonial hotel

great location!

The property was once probably beautiful but they have not maintained it. Our room had filthy old carpets coming up from the floor. The bathroom was possibly not dirty but so worn and stained and marked up it felt dirty. I’d say they have not replaced anything but the couches and curtains which do look new but the walls need paint the baseboards are filthy. Worst of anll we found excrement ” on the stairway going to our second floor room and it was still there as we passed it 4 times. No idea how it even got there. And the staff gives the pretense of service in some cases but doesn’t really provided . Some staff seemed to care less. I couldn’t even get change to pay taxi driver and they didn’t seem to care. The food was pretty ordinary. I really fe sad about writing this as it could be beautiful if refurbished and staff trained.

A wonderful hotel with great views and a lovely team. Unfortunately it’s lost its 5 star edge since I was last there and is very much run like a 4 star. Still worth staying for the old world style.

We didn't stay long but really appreciated the Victoria Falls Hotel for its beautiful rooms and overall facility. Great afternoon tea (delicious) and breakfast buffet. Enjoyed seeing the wildlife cavorting on their lawn. Location was perfect for visiting the falls.

Beautiful colonial style hotel with extremely friendly and helpful staff