Ibis Budget Newcastle

Comfortable beds tidy and staff are great

Clean and tidy, bed was very comfortable and the staff were helpful and pleasant

Clean room with no issues, good value.

A bit gross. Very very budget.

For the price it was acceptable but if it cost even $1 more I would have been chasing a refund. Extremelly low quality rooms. Worse bathrooms than most hostels. We only stayed for 1 night as we were doing a long drive and for that purpose it was good, but if you were wanting to see newcastle on a budget highly recommend spending a little more

Staff were very good

Could barely get in due to dodgy lock box. Clean room but only 2 beds made when clearly booked for 3 and only 1 towel provided for the whole room.

Room great , just on busy road noise all night

I arrived to reception and was told they have over booked and was turned away. Have not received a refund and left stuck finding a place late at night after a 12 hour drive . Not happy

Bed had springs broken in mattress Mold in bathroom

.

Took 5-10 minutes for reception to get the computer going to do check in. Bathroom is a cubicle in corner of room. Room was clean but noisy. No elevator.

The staff were friendly and helpful. I think the advert and platform(booking .com) was not helpful in that we ended up paying twice what the average rate was which was frustrating($153 as opposed to $85!!) x 4 rooms. The info on continental breakfast was very misleading and whilst the staff person was very good the facilities were less than basic. This and the after hour food and drink could be significantly improved.

First of all, make a refund at least half of my payment due to waking me up at 6.30am bc of your cleaners next to my door non-stop yelling! I told them to stop but impossible! I left without a sleep and had to drive 3hours way back to Sydney and wasted my time and money! I also struggle to fall asleep the Whole night due to stinky toilet in the room. I only stayed in the 4hours which even I could not sleep! This place is horrible and such scam!!!! I will raise it to fairtraidinf and ombudsman!!!!

Very good

I had trouble checking into the hotel there was no confirmation number only an itinerary number I lost an hour of my holiday sorting out your admin now they are saying they haven’t been paid I will never go through your company again

Staff were wonderful

In the first room the air conditioning was broken, but the staff were amazing and quickly swapped me to another room. However in that room the bathroom light didn’t work. Despite the faulty rooms, their condition was clean and the staff were amazing. Would stay again.

So clean it’s great been staying here few weeks now reception staff r really nice

Room was neglected, no soap in shower air conditioner not working properly, smell in bathroom. Left after a few hours couldn't stay.