Chateau Beauvallon

Extremely Disappointing Stay, Not What You Expect From a Luxury Hotel. Our recent stay at the Château in Mont-Tremblant during Christmas vacation was an absolute disaster from beginning to end. At check-in, we were told to choose one single day during our weeklong stay for housekeeping service. We selected a day, only to later be told,after that day came and went,that there would be no cleaning service at all. Not once during our entire stay was our room cleaned. We were instructed to retrieve our own towels daily, along with toilet paper. To make matters worse, when we checked in, the toilet paper roll in our bathroom was already used and nearly finished, with a sticker placed on it—implying we were expected to continue using it. I have never, in any hotel, experienced being welcomed with a used toilet paper roll. We stayed in a family suite for six people, which made the situation even more unacceptable. The toilets repeatedly clogged, and each time we had to track someone down to come unclog them. Six people, clogged plumbing, zero cleaning, and no basic service,during peak winter holiday season. This was not an isolated issue. Many guests during that week were visibly upset and expressing similar frustrations. The staff would acknowledge concerns in the moment but never followed through—no towels delivered, no check-ins, no solutions.

Put clean room the carpet was not clean at all

Cozy hotel and room but service was definitely lacking, especially the front desk. We asked to leave our luggage at reception earlier than our check in time and the man at the front desk made it very difficult for us. We were not given enough sheets for the extra beds and when we asked for them they were dirty and stained. Overall mediocre experience.

This was surprisingly great experience. Rooms were big, on site ski storage with full ski services, games room all elevated the experience. Christopher at the bar was exceptional. created an amazing fun and engaging apres-ski environment.

The room was clean, spacious and more than I anticipated.

Fantastic rooms and staff. Only negative is the volume of the elevator ringtone. I could hear it in the room even with music playing.

Nice room, smelled musky, asked for the room to be cleaned but no luck, no phone in rooms, no restaurant. Overall great location, and lots of parking with a good bar when it’s open! Thanks Chris who is the bartender!

Séjour du 26 au 28 déc 2025 / Suite familiale 1 chambre / 2 adultes & 2 enfants Points forts : propre, navette efficace qui passait au 30 minutes pour aller au Village piétonnier de Tremblant, possibilité de louer équipement de ski sur place (moins cher qu'à Tremblant.ca), lit mural & lit régulier confortables, personnel gentil Points faibles : Canapé-lit inutilisable (on sentait les springs, renfoncé, extrêmement inconfortable), les 2 enfants ont donc dû dormir dans le même lit ce qui n'était pas du tout le plan, suite familiale mal conçue car les portes de la chambre fermée sont des portes françaises avec vitres, donc impossible de laisser la lumière ouverte une fois les enfants couchés sans les incommoder car la lumière se diffuse dans l'autre pièce, porte de la chambre de bain de la chambre fermée également en vitre alors bye bye l'intimité quand tu vas aux toilettes et réveil assuré quand ton conjoint(e) se lève la nuit pour aller à la salle de bain et ouvre la lumière, bain tourbillon extérieur inutilisable car eau tiède (quand il fait -15 degrés, tu ne vas pas dans un bain tiède/froid), porte du lave-vaiselle ne fermait pas, lorsque j'a appelé pour savoir si l'hotel offrait des rabais pour l'équipement ou le ski, on ne m'a jamais dit qu'on pouvait louer l'équipement sur place. Vraiment dommage car l'équipement était moins cher à l'hotel qu'à Tremblant.ca et nous aurions pu éviter la file à Tremblant, aucun ménage fait pour séjour de 2 nuits.

Expensive for what you get, everything was a little tired looking. Not enough pillows and blankets. Hot tub was broken. Nice to have 2 bathrooms especially if you are traveling with kids. Had all the basics, fridge stove microwave etc

Great hotel. The reason for 3/5 is because I find it has been going downhill compared to how it used to be. Used to have semi-private shuttle until 11pm. Now it’s a small bus to obviously cater “bring as many people to the mountain” which is understandable. Used to have complimentary breakfast… that’s gone. Hot tub was not even warm felt around 80. Water level was easily 10” inches low if not more. Some mold at the base of the shower curtains. Overall, I still really like this hotel I’ve been going there for many many years with family and friends. Just surprised and mildly disappointed in the seemingly downhill course of quality in the hotel. Apart from that, hotel rooms are spacious and clean (limited TV though). Nice pool table, sitting room and a nice bar. Staff are all very respectful and friendly!

The clean room is good fit for my family.

Staff = amazing Family suite = big and roomy! Pool table = so fun!

The hot tub was broken during our stay!

I booked the 3 bedrooms unit .. the layout is good..spacious .. it has 2 bathrooms. The indoor swimming pool is so small.. a few ppl is okay or a family.

Great stay

Always a great stay overall. They need to upgrade the hot tub the last few times I’ve gone now it’s had issues. First day water was only half full and the second 2 dates it was cold

Le personnel est très gentil et la place est propre

This was great place for 3 nights skiing family vacation the shuttle makes it worth while not to pay ski parking and park so far away loved everything!

La chambre était bien et le personnel très sympathique.

Beautiful environment