DoubleTree by Hilton Hotel & Suites Victoria

It’s an okay hotel, The staff are really nice except for the lady working the front desk yesterday early afternoon. She was rude, I was waiting just standing there after the other guest left but she never acknowledge me I had to get her attention then she finally looked at me and that’s when I asked her if I can have two bottled water? She hesitated and asked if I was a guest there? What my room number was?? When I actually witnessed when another guest the day before asked for bottled water and the person working the front desk at that time didn’t ask if they’re staying there?!what is their room number?! Before she handed me two bottled water she told me they only give free bottled water when guests are just checking in, I told her I didn’t know that and I said thank you and I walked away. That experience didn’t just didn’t sit well with me, I was really bothered by it. I didn’t understand why we were given a handicapped room either because I didn’t ask for it!! That room is definitely not worth what I was charged for!!! I will never use Expedia ever again!!

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Construction next door to the hotel is very loud. Not the hotels fault, it will be much nicer when the construction ends.

Great hotel situated right in the heart of downtown Victoria. Great place to stay.

I couldn’t have asked for a better room for my daughter’s 30th birthday. She was thrilled it had an ocean view. The staff were welcoming, friendly and helpful. The only thing upsetting was the mouse that was in their bar downstairs. Everything else was perfect thank you. Can’t wait to go back.

ditry carpet,,, looks nothing update for while,,,,no sliper for my family...

The room was comfortable and clean but I found it expensive especially with no breakfast included

The location is good.

Close to everything

Great front desk and housekeeping. Felt like VIP. Great area and quiet even with being in middle of downtown area.

My solo trip was great! Wondered tho why no chairs on the balcony that is mentioned so much!!

Always friendly staff and great location to walk to sights and restaurants

excellent food choices great location very nice and helpful staff

Stay was crazy expensive for whatever reason but the accommodation was decent.

Absolutely perfect location. Lots to do and see nearby. Located directly behind the Empress Hotel.

I've stayed at the DoubleTree by Hilton three times now and have loved it each time. The rooms are great, the staff always friendly, and the location couldn't be more convenient. It's walkable to everything downtown as well as the Inner Harbour, Parliament Buildings, Beacon Hill Park, Cook Street Village, and it's not much farther to get to James Bay, Ogden Point or Dallas Road (which are some of my favourite walks). Plus it has two great restaurants in the building, and there's a Starbucks. I wouldn't hesitate to stay here again.

Was great

Great customer service

The cocktail bar was fabulous and right downstairs. Several wonderful restaurants within 1-10 minutes walking. The only thing missing was a pool/hot tub.

All good!